Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today! Description: An IT Operations Manager is responsible for overseeing the day-to-day functioning of IT systems, ensuring reliability, security, and efficiency while managing a team of IT professionals. The role blends leadership, technical expertise, and strategic planning to keep an organization’s technology infrastructure running smoothly. Responsibilities: Team & Resource Management - Lead and supervise IT staff (system admins, network engineers, support specialists). - Assign tasks, monitor performance, and ensure timely resolution of IT issues. - Provide training and mentorship to improve team capabilities. System & Infrastructure Oversight - Oversee installation, configuration, and maintenance of servers, networks, and enterprise applications. - Ensure high availability and uptime of IT services. - Manage disaster recovery and backup systems to minimize downtime. Incident & Problem Management - Monitor IT service desk tickets and ensure resolution within SLA timelines. - Implement escalation procedures for critical failures. - Analyze recurring issues and establish preventive measures. Security & Compliance - Enforce cybersecurity policies and ensure compliance with data protection regulations. - Conduct regular audits, risk assessments, and vulnerability checks. - Coordinate with security teams to mitigate threats and breaches. Budget & Vendor Management - Manage IT budgets and optimize costs. - Negotiate with vendors for hardware/software procurement and support contracts. - Evaluate new technologies for cost-effectiveness and efficiency. Strategic Planning & Optimization - Align IT operations with organizational goals. - Contribute to IT roadmaps, capacity planning, and digital transformation initiatives. Qualification: - Bachelor’s degree in Computer Science, Information Technology, or related field. - Master’s degree (MBA or IT Management) is often preferred for senior roles. - Specialized certifications (ITIL, PMP, CISSP, AWS/Azure) add significant value. Technical Expertise - Knowledge of networking, cloud services (AWS, Azure, GCP), virtualization, and cybersecurity. - Familiarity with ITIL framework and service management best practices. - Leadership & Management - Ability to lead cross-functional IT teams and manage performance. - Strong decision-making, delegation, and conflict resolution skills. - Strategic Thinking - Align IT operations with business objectives and digital transformation goals. - Capacity planning, budgeting, and vendor management. - Communication & Collaboration - Excellent verbal and written communication skills. - Ability to work with executives, stakeholders, and technical teams effectively. If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

• Elaboración y corrección de actividades y pruebas de evaluación. • Seguimiento académico del estudiantado. • Dirección y tutoría de Trabajos Fin de Grado y/o Máster (TFG/TFM) . • Participación en la mejora continua de los programas académicos

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Lead the operational backbone of ServiceNow's APAC partner ecosystem, driving strategic growth through data-driven insights, scalable processes, and cross-functional excellence. This senior leadership role combines strategic vision with operational rigor to maximize partner-driven revenue and optimize complex deal cycles across the region. Key Responsibilities: Strategic Leadership & Planning - Develop and execute comprehensive partner operations strategies aligned with large, complex deal cycles and overall APAC GTM objectives. - Partner with APAC Partner Sales executive leadership and cross-functional teams to influence business direction and identify new growth opportunities. - Support and drive APAC Channel forecasting, planning, and prioritization cycles, ensuring accuracy and strategic alignment, including resource allocation. - Serve as a thought leader, innovating and optimizing business processes and partner framework approaches. APAC Partner GTM Initiatives & Operations Management - Oversee APAC partner operational initiatives, including process improvement, workflow optimization, and enablement of internal and partner teams for scalable growth and productivity. - Build, document, and maintain operational playbooks, standard operating procedures, and reporting frameworks for APAC partner GTM activities. - Ensure partner compliance with agreements and internal controls, including risk mitigation and regulatory adherence. - Lead cross-functional working groups and manage complex, strategic initiatives or projects involving multiple stakeholders. Analytics, Reporting & Performance Measurement - Leverage analytics and KPIs to monitor APAC partner and channel performance, deal velocity, and business impact, providing actionable insights for decision-making. - Develop and implement dashboards, reporting tools, and metrics to track and improve the effectiveness of APAC partner programs and APAC partner operational initiatives. - Monitor ROI on APAC partner investments and programs in partnership with Finance and other functions. Collaboration & Change Management - Collaborate with APAC Partner Field GTM teams, APAC Partnership teams, Marketing, Finance, and APAC Customer Success to streamline operations across the partner journey and remove barriers to business success. - Drive adoption of new tools, technologies, and best practices to support partner operations scale and efficiency. - Mentor and enable broader operational excellence initiatives and partner network development, building a strong culture of accountability, innovation, and teamwork. - Focus on integrating AI technologies to enhance partner operations and drive innovation. - Engage with APAC partners to support operational needs, and ensure alignment with business objectives. Summary These responsibilities position the Director, APAC Partner Operations as a key operational and strategic leader focused on maximizing partner-driven outcomes, supporting organizational growth through data-driven execution, and championing best-in-class GTM practices. This is a senior level leadership position, and will manage a team, to drive operational excellence and achieve business objectives. What Success Looks Like This role is critical to scaling ServiceNow's partner-driven revenue in APAC. Success means: - Improved forecast accuracy and pipeline predictability - Reduced deal cycle times through operational efficiency - Measurable partner productivity gains and satisfaction - Scalable frameworks that support aggressive regional growth - A team recognized for operational excellence and strategic impact Qualifications Why This Role Matters The Director of APAC Partner Operations sits at the intersection of strategy and execution—translating regional ambitions into operational reality. You'll shape how ServiceNow partners with the ecosystem, influence in partner-driven revenue, and build the operational foundation for sustained APAC growth. Core Experience Requirements - 12+ years in partner operations, channel management, or GTM operations—preferably in enterprise software/SaaS - 5+ years in a leadership role managing operations teams and driving strategic initiatives - Proven track record building and scaling partner programs in high-growth, complex B2B environments, prior experience in both vendor and partner-side roles (unique perspective on ecosystem dynamics) - Experience with large deal cycles and complex partner ecosystems (resellers, distributors, GSIs, technology partners, etc.) - Demonstrated thought leadership and people leadership - Proven experience building and developing operations teams from ground up - Ability to attract, retain, and mentor top operational talent - Track record of driving accountability through clear goals, KPIs, and performance management - Proven track record of operating and building trusted relationships with C-level executives and leadership Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: APAC - Asia Pacific - Work Persona: Flexible or Remote

Join a team that values you. At StaffRight, we connect talented professionals with global opportunities—and we’re growing fast! With competitive pay, health insurance, paid time off (including national holidays), and a supportive HR team always in your corner, you’ll love building your career with us. We’re looking for an Operations & Inventory Specialist to support day-to-day tracking across purchasing, design, compliance, and production for assigned accounts. You will ensure that materials, artwork, labels, and sample requirements move smoothly through the pipeline and meet required timelines.