• Lead research and analysis to identify systems impacted by requirements • Collaborate with BI team or BI developers to automate metric reporting and dashboards • Recognize inconsistencies and gaps in complex business processes • Author clear agile stories and features for translating business needs and technical requirements • Serve as a liaison between technical teams and users, stakeholders • Assist QA in preparation of test scenarios and test data

About the Role We are looking for a Systems Engineer who is passionate about understanding why things are slow and how to make them faster. As part of our newly formed Citrix Customer Experience team, you will work alongside Citrix experts and a driven manager to systematically analyze, troubleshoot, and improve Citrix logon times and application performance for our healthcare clients. This is a hands-on engineering role with a proactive mandate. You will not be sitting waiting for tickets to come in — you will be proactively diving into data, dashboards, and traces to find the problems before customers feel them and fixing them in a way that scales across our entire customer base. Required Qualifications - 3+ years of hands-on experience with Citrix Virtual Apps and Desktops (XenApp/XenDesktop) administration and troubleshooting - 3+ years of Windows Server administration experience, including Group Policy (GPO) creation, management, and troubleshooting in enterprise Active Directory environments - Understanding of the Citrix logon process and its key phases — including session startup, HDX, authentication, GPO processing, profile loading, and interactive session initialization - Familiarity with Citrix logon metrics — such as SSCD, SCCD, NRWD, GPVD, PCVD, DMVD — and what they indicate about session performance - Experience using Citrix Director for session monitoring, troubleshooting, and logon phase analysis - Ability to read and interpret event logs and identify error patterns relevant to logon performance (e.g., mapped drive failures, GPO processing errors) - Strong analytical and problem-solving skills, with a methodical approach to troubleshooting and a habit of documenting findings - Ability to work independently on assigned customers/tasks while contributing actively to team-level goals and knowledge sharing Preferred Qualifications - Experience with Power BI or Logic Monitor for performance monitoring and trend analysis - Familiarity with FSLogix or other profile management solutions (e.g., Citrix Profile Management) - Working knowledge of Azure cloud environments and Azure Log Analytics - Experience with Wireshark or other packet capture tools for network-layer troubleshooting - Exposure to StoreFront configuration and Workspace App architecture - Understanding of proxy settings, WPAD/auto-proxy detection, and their impact on Citrix session behavior - Basic scripting skills in PowerShell to automate data collection or analysis tasks - Experience working with healthcare IT clients or in a managed services environment - Citrix certification (CCA-V or working toward CCE-V) is a plus Key Responsibilities Proactive Performance Monitoring & Analysis - Monitor Citrix logon performance dashboards (Power BI, Logic Monitor, Citrix Director) daily across your assigned customer portfolio, proactively identifying anomalies, outliers, and trends - Analyze logon time data broken down by phase — HDX, GPO processing, Profile Load, Authentication, Interactive Session — to pinpoint where time is being lost - Investigate variation between customers, between machines within a customer, and between users on the same machine to identify systemic and one-off issues - Correlate logon data with network performance, subnet-level analysis, server resource utilization, and event logs to build a full picture of contributing factors Troubleshooting & Remediation - Execute structured diagnostic workflows to investigate slow Citrix logon issues, leveraging tools including Citrix Director, Wireshark, Azure Log Analytics, event viewer (errors, mapped drive failures), and Power BI dashboards - Investigate and remediate GPO-related logon issues — including misconfigurations, overlapping policies, missing best-practice settings, and legacy GPO drift across customer environments - Work through known categories of logon delay including HDX session creation (SCCD), Name Resolution (NRWD), Profile Load (PCVD), Group Policy processing (GPVD), and Drive Mapping (DMVD) - Identify and apply GPO best practices across VDA environments — including proxy settings, auto-discovery (WPAD), Citrix VDA configuration settings, and Windows component settings - Validate that Citrix Workspace App (or Receiver) versions are current and consistent; identify customers with outdated receiver versions contributing to session performance issues - Assist in the investigation of Double Hop scenarios and their impact on HDX connection times and CPU overhead on VDAs Standardization & Knowledge Management - Audit customer environments against the established GPO best practice library and Citrix policy standards, documenting gaps and driving remediation - Document every finding, root cause, and resolution clearly in a shared knowledge base (ServiceNow or equivalent) so that lessons from one customer can be applied to all - Contribute to the development and refinement of the team's diagnostic playbook, adding new patterns, tools, and techniques as they are discovered - Participate in regular team knowledge-sharing sessions and training surges to build proficiency across all monitoring and diagnostic tools Collaboration & Communication - Work closely with Expert Systems Engineers and the team manager to escalate complex issues, share findings, and collectively develop solutions - Partner with Citrix and Windows team members to coordinate remediation actions and ensure changes are implemented correctly and validated - Communicate clearly with customers and internal stakeholders about identified issues, planned remediations, and expected outcomes - Contribute to the tracking and reporting of team progress, improvement metrics, and customer impact What Success Looks Like Within 30 days, you are monitoring your assigned customer dashboards daily, have completed onboarding training on the team's toolset (Citrix Director, Power BI, Logic Monitor, Azure Log Analytics), and have completed your first GPO audit on an assigned customer. Within 90 days, you have independently identified and driven the resolution of at least one meaningful logon performance improvement and contributed findings to the team knowledge base.

About the Role We are looking for a Systems Engineer who is passionate about understanding why things are slow and how to make them faster. As part of our newly formed Citrix Customer Experience team, you will work alongside Citrix experts and a driven manager to systematically analyze, troubleshoot, and improve Citrix logon times and application performance for our healthcare clients. This is a hands-on engineering role with a proactive mandate. You will not be sitting waiting for tickets to come in — you will be proactively diving into data, dashboards, and traces to find the problems before customers feel them and fixing them in a way that scales across our entire customer base. Key Responsibilities Proactive Performance Monitoring & Analysis - Monitor Citrix logon performance dashboards (Power BI, Logic Monitor, Citrix Director) daily across your assigned customer portfolio, proactively identifying anomalies, outliers, and trends - Analyze logon time data broken down by phase — HDX, GPO processing, Profile Load, Authentication, Interactive Session — to pinpoint where time is being lost - Investigate variation between customers, between machines within a customer, and between users on the same machine to identify systemic and one-off issues - Correlate logon data with network performance, subnet-level analysis, server resource utilization, and event logs to build a full picture of contributing factors Troubleshooting & Remediation - Execute structured diagnostic workflows to investigate slow Citrix logon issues, leveraging tools including Citrix Director, Wireshark, Azure Log Analytics, event viewer (errors, mapped drive failures), and Power BI dashboards - Investigate and remediate GPO-related logon issues — including misconfigurations, overlapping policies, missing best-practice settings, and legacy GPO drift across customer environments - Work through known categories of logon delay including HDX session creation (SCCD), Name Resolution (NRWD), Profile Load (PCVD), Group Policy processing (GPVD), and Drive Mapping (DMVD) - Identify and apply GPO best practices across VDA environments — including proxy settings, auto-discovery (WPAD), Citrix VDA configuration settings, and Windows component settings - Validate that Citrix Workspace App (or Receiver) versions are current and consistent; identify customers with outdated receiver versions contributing to session performance issues - Assist in the investigation of Double Hop scenarios and their impact on HDX connection times and CPU overhead on VDAs Standardization & Knowledge Management - Audit customer environments against the established GPO best practice library and Citrix policy standards, documenting gaps and driving remediation - Document every finding, root cause, and resolution clearly in a shared knowledge base (ServiceNow or equivalent) so that lessons from one customer can be applied to all - Contribute to the development and refinement of the team's diagnostic playbook, adding new patterns, tools, and techniques as they are discovered - Participate in regular team knowledge-sharing sessions and training surges to build proficiency across all monitoring and diagnostic tools Collaboration & Communication - Work closely with Expert Systems Engineers and the team manager to escalate complex issues, share findings, and collectively develop solutions - Partner with Citrix and Windows team members to coordinate remediation actions and ensure changes are implemented correctly and validated - Communicate clearly with customers and internal stakeholders about identified issues, planned remediations, and expected outcomes - Contribute to the tracking and reporting of team progress, improvement metrics, and customer impact Required Qualifications - 3+ years of hands-on experience with Citrix Virtual Apps and Desktops (XenApp/XenDesktop) administration and troubleshooting - 3+ years of Windows Server administration experience, including Group Policy (GPO) creation, management, and troubleshooting in enterprise Active Directory environments - Understanding of the Citrix logon process and its key phases — including session startup, HDX, authentication, GPO processing, profile loading, and interactive session initialization - Familiarity with Citrix logon metrics — such as SSCD, SCCD, NRWD, GPVD, PCVD, DMVD — and what they indicate about session performance - Experience using Citrix Director for session monitoring, troubleshooting, and logon phase analysis - Ability to read and interpret event logs and identify error patterns relevant to logon performance (e.g., mapped drive failures, GPO processing errors) - Strong analytical and problem-solving skills, with a methodical approach to troubleshooting and a habit of documenting findings - Ability to work independently on assigned customers/tasks while contributing actively to team-level goals and knowledge sharing Preferred Qualifications - Experience with Power BI or Logic Monitor for performance monitoring and trend analysis - Familiarity with FSLogix or other profile management solutions (e.g., Citrix Profile Management) - Working knowledge of Azure cloud environments and Azure Log Analytics - Experience with Wireshark or other packet capture tools for network-layer troubleshooting - Exposure to StoreFront configuration and Workspace App architecture - Understanding of proxy settings, WPAD/auto-proxy detection, and their impact on Citrix session behavior - Basic scripting skills in PowerShell to automate data collection or analysis tasks - Experience working with healthcare IT clients or in a managed services environment - Citrix certification (CCA-V or working toward CCE-V) is a plus What Success Looks Like Within 30 days, you are monitoring your assigned customer dashboards daily, have completed onboarding training on the team's toolset (Citrix Director, Power BI, Logic Monitor, Azure Log Analytics), and have completed your first GPO audit on an assigned customer. Within 90 days, you have independently identified and driven the resolution of at least one meaningful logon performance improvement and contributed findings to the team knowledge base.

Fortinet are looking for people to join the Consulting Systems Engineering (CSE) FortiGate/SASE Enterprise team which is based in Sophia Antipolis, France. We need people with a deep knowledge and enjoyment of networking and security technologies - but who can also communicate and share that enjoyment with others. If you are based within commuting distance of the Sophia Antipolis office (or wish to relocate here) - that’s great. However suitable candidates who want to be based remotely from the office are also welcome to apply. Your current role may be pre-sales, post-sales, R&D – it's not what matters to us. What we need to see are your strong technical skills and your ability to share them with others. The role is that of Consulting Systems Engineer. So, what does a CSE in the FortiGate/SASE Team do? - Sales staff in the field involve us to help them with the most challenging and demanding projects. - We provide design assistance, architectural and technical advice, and product insight. - We carry out extensive lab testing of solutions, often optimising for performance or to meet pre-defined performance goals. How do we test the solutions? - "Hands On" in our superbly equipped lab in Sophia Antipolis, France. - Market-leading traffic generators and security testing tools. - Equipment from third-party vendors for integration work. The results of our activities (which may be days or often weeks of effort) then need to be delivered, typically to senior technical people within a customer organisation. So how do we deliver results? - Written documents - long test reports or short technical summaries, depending on what is required. - Face to face meetings. - Remotely hosted meetings over the Internet. While lab testing and delivering the results is still the key element of our work, we also find ourselves: - Giving general technical assistance to the Sales Teams. - Helping with a field-based remote Proof of Concept (POC) activity. - Running and delivery of POCs in the Sophia Antipolis office. - Providing input to RFP responses. - Writing New Feature Requests and working with Engineering to implement them. - Delivering technical seminars and training - to both internal and external participants. - Provide design expertise and assistance to the field. The role of CSE is wide-ranging. It is a very technical job - a great mix of networking, security but also human interaction. Skills required Top networking knowledge is necessary. Detailed, and wide, network knowledge is mandatory. Some examples (but a far from exhaustive list): - IPv4, IPv6, TCP, UDP - Routing protocols (OSPF, BGP, ...) - VPN and related: IPsec, SSL/TLS Those would be a typical, but not exhaustive, set of abilities - if you have more, so much the better. Expertise in any of these wider areas is valuable to us: - Network Security - Secure SD-WAN - SASE (or elements thereof – FWaaS, SWG, CASB, ZTNA, etc.) - Public and Private Cloud: Azure, AWS, GCP, OpenStack, etc. Security skills: If you have them, they might include: - IPS - Anti-virus - Web filtering - Application control - SSL/TLS "Deep Inspection" Product skills? Well, obviously, FortiGate knowledge is a big plus, but we are flexible on that for the right candidate. Knowledge of competitors' products therefore also a plus. You must have the motivation and ability to work independently day to day - but rest assured we are a real team - we work together and help and support each other all the time. Within the pre-Sales process, we are a point of technical excellence and need to communicate back into the field with our results and advice. So, proficiency in: - Presentation - Technical writing - Talking! These are a big plus, but, most of all, you need a real enthusiasm and desire to pass knowledge and information to others. If it seems that we’re keen on people who can span the range from analysing the bit-and-bytes all the way through to talking complex architectures and service offerings to an audience – then you're right! One day in the lab reproducing complex traffic patterns, the next day talking SASE services with the Sales Team.... We need to be masters of all of it. If that’s you – talk to us. Interested? Get in touch. #LI-NC1