Role Description The role of Hiring Coordinator will give the successful person an unparalleled opportunity to experience all aspects of growing a software company's talent. More specifically, they will have a pivotal role in connecting candidates to opportunities in product development, sales & marketing, and brilliant customer experience. You’ll be a solid influence in helping Touchpoints develop a connected, thoughtful, happy team focused on a big mission to help local businesses. With your caring and intuition, you’ll discover and learn how to effectively build a harmonious team. You’ll communicate empathetically, strategically, and kindly with all candidates throughout their application process. In your interactions with candidates, you will utilize similar characteristics as a curious and empathic therapist: - Engage in dynamic conversations to gain a deep understanding of the candidate. - Understand what they are looking for and what they can bring to our company. - Assess how strong a fit we are for each other. This role might suit someone that’s done a lot of interviewing of any type. It might also work well for a performer or actor that can be very down to earth and genuine. Maybe a therapist or caring helper as well. We’re not sure as there’s no ticking the boxes here - it will be unique to the person. You will be working closely with our training and people on learning the natural hardwiring of a role and learning how to spot the candidates that will truly thrive in each role. We do all we can to find the right role for the person and the right person for the role. We know it’s got to be a genuine two-way harmony for someone to really enjoy their work and for the work to really flourish. You’ll consider your decisions from the perspective of your head (logic), heart (emotions), and gut (intuition). This holistic approach helps you to balance rational analysis with emotional intelligence and instinct. Qualifications - Natural warmth that puts people at ease - Excellent written and verbal communication skills - An ambitious sense of urgency - A calm chilled-out demeanor - Tech savvy - Curious - Personable, likable and conversational - Great sense of humor - Technical skills in Google Docs, Sheets, Forms, and Slides - Willingness to learn other software programs as needed - Ability to empathetically let people know they are not hired - Creativity is highly valued - Ability to learn about a person beyond their surface through genuine unscripted conversation Requirements - This role can be done from the islands, the mountains, the city, or the country. - We are a 100% remote company. - Preferred if you are close to the EST time zone. - Very non-corporate environment. Benefits - Part-time hourly position. - $20 plus bonuses, 20 hours per week. - Collaborative and supportive environment to make a significant impact on our company's growth and culture. - Exciting place where your ideas are valued and your professional development is encouraged.

Spieldenner Financial Group is a part of one the fastest-growing insurance organizations in the country. Our most important focus areas include getting agents paid quickly, keeping costs minimal, and giving agents the training and support needed to achieve success. Job Duties: Setting Appointments: 6-8 hours per week: reaching out to potential clients that have previously requested coverage with our company and scheduling a time to meet with them to discuss their mortgage protection coverage. Research: 4-5 hours per week: digging into the information the client provided in order to customize options to meet their financial need in the case of a death or disability. Meeting with Families: 2 days per week: meeting with clients either virtually or in-person (the choice is yours) to present their options, discuss the details of the coverage, and help them apply for coverage. Administrative: 2 hours per week: following up with insurance carriers to facilitate client applications through underwriting Qualifications: We are looking for coachable, challenge-seeking, self-disciplined individuals with a growth mindset: Skill set isn’t everything for this position. What We Do: We serve people: Every week, we sit with our clients (in person or virtually) and take a deep dive into their financial situation. We protect our clients: We partner with top-rated insurance companies to customize a plan that provides a personalized solution that will protect their largest asset: the ability to make an income. We grow : We are a personal development company that just happens to sell insurance. We strive to make a generational impact in the lives of our clients, our agents, and our community! What Sets us Apart: We maintain a people-first mentality that starts and ends with our agents. Our unparalleled benefits and connections within the insurance industry ensure that our agents have the resources they need to excel inside and outside of work If you feel this might be the home you have been looking for. Click APPLY! Commissions as a New Agent: This position is a commission-only based sales position. The average commission on a mortgage protection product is approximately $600 per family you protect. Our expectation is that a full-time agent will sell 5 to 10 mortgage protection plans per week. In addition to mortgage protection, we also have a selection of premium financial products to help people save for retirement or protect their current retirement accounts (e.g. 401k's and IRA's) from losing money in the stock market. We have extensive training on how these products work and how to sell them. In addition to uncapped commission, we have a competitive bonus structure program along with incentive trips agents/managers can qualify for based on their individual and team results. ***No agent’s success, earnings, or production results should be viewed as typical, average, or expected. Not all agents achieve the same or similar results, and no particular results are guaranteed. Your level of success will be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement our training and sales system and engage with our lead system, and the insurance needs of the customers in the geographic areas in which you choose to work.

Overview • Providing a high caliber Customer interaction as measured by client call quality reports, call audits, and customer satisfaction survey;• Providing pre-sales consultative solutions, which explain features and advantages of cleint products to Customers who call Retail Contact Center Sales and Service;• Logging of correct and valid orders and accurately logging all Saved For Later (“SFL”) opportunities;• Selling and providing sales support for client products to drive incremental revenue while ensuring the highest level of Customer Satisfaction Survey scores;• Presenting to the public a strong working expertise in all client products (now and in the future) as measured by client call quality reports, call audits and Customer Satisfaction Survey scores;• Ensuring innovation and quality in all Customer interactions as measured by client call quality reports and Customer Satisfaction Survey scores;• Capturing all required data elements in client internal Online Store and other systems of record as required by client training and operational procedures; and• Maintaining a general awareness of client strengths in the industry. Qualifications Requirements/Skill•Educational Attainment: Sales: Degree, Diploma with CS/BPO experience. If Diploma, must have at least a year of Sales experienceService: Degree, Diploma with CS/BPO experience. Highly recommended is with Bachelor’s Degree, if Diploma must have at least a year of BPO/CS experience•Industry Experience: Sales: Preferable with 1 year Sales (BPO) background voice support. If no BPO experience, must have a year of Sales experience (F2F, virtual/calls)Service: Preferable with 1 year CS (BPO) background voice support. if no BPO experience, a year of experience in customer service environment•Language Competency: Sales/ Service: EN C1, Malay C1Must meet competencies on both languages SHL/Hallo AI•Skill Competency: Sales/ Service: EN C1, Malay C1Must meet competencies on both skill languages using Mock Call Assessment•Technical Competency: Product Background - Preferably technology savvyTyping Speed - 40 WPMComputer Literacy - Good to have, passed customer literacy assessment•Work-From-Home Environment Readiness1. Agreed to work from home in case of BCP activation2. Must have a dedicated personal workspace conducive to work from home3. Internet speed dedicated to the specialist should be atleast 12mbps4. Specialist should have control over the usage of internet5. During WFH scheduled hours, internet should be 100% dedicztaed to the specialist's work as indicated on the Statement of Understanding document that the specialist will sign prior to WAH deployment5. Internet connection must have a LAN cable connectionKey Characteristics of successful speiclaists include but are not limited to the ability to be/have:a. Empathetic and customer focusedb. Self Startersc. Ambitiousd. Enthusiastice. Confidentf. Attention to detailg. Proactiveh. Multitaski. Mature enough to sustain through initial learning curvej. Experience in high-volume contact centers or call centersk. Communicate effectively and succinctlyl. Deal with ambiguity effectivelym. Ability to problem solven. Ability to handle fast pace inbound call center environment.

Title: Client Service Specialist Location: Melbourne Australia Job Description: We are seeking a talented individual to join our Client Operations team at Marsh. This role will be based in Melbourne office and it's a hybrid role that has a requirement of working at least three days a week in the office. In this role you will support colleagues and clients in all aspects of administration and technical support through the accurate, efficient, and timely production of all policy and related documentation across the insurance life cycle. Supported with training in the combination of online learning modules, systems support from the Operations team and 1:1 on the job learning. Working under the umbrella of operations you will help drive standardization of processes and procedures. This includes providing legally compliant work to the client and entering accurate information into all Marsh IT Applications, enabling the delivery of analytical statistics. You will assist in upskilling non client facing operations colleagues with additional product and client knowledge. We will count on you to: - Act as a connector between Broking and Operations, fostering collaboration to deliver optimal client solutions. - Acquire and maintain an understanding of clients' business and insurance needs, ensuring all relevant information is noted and acted upon. - Ensure timely and accurate production of client transactions, including invoices, policy documentation, and renewal reports. - Support effective working relationships with clients and insurers, while seeking opportunities for innovation and process improvement. - Maintain accurate records on all clients and adhere to the Company's quality practices and compliance policies. What you need to have: - High School Certificate or equivalent. - Minimum of 2 years' experience in a similar broking/operational role, preferably in an insurance-related field. - Excellent analytical and negotiation skills, coupled with exceptional written and verbal communication. - Proficiency in Microsoft Office Suite and the ability to learn new systems quickly. What makes you stand out: - Strong communication skills (verbal and written). - Ability to work under pressure and meet deadlines through effective time management. - Motivated self-starter focused on achieving results, capable of working autonomously as well as being a team player. Why join our team: - We help you be your best through professional development opportunities, interesting work and supportive leaders. - We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. - Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. About MARSH: Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.