Deutsche Telekom IT Solutions logo
Deutsche Telekom IT Solutions

As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. DT-ITS received the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Service Desk Agent (REF3796G)

BilingualBilingualFull TimeRemoteMid LevelTeam 5,001-10,000

Location

Hungary

Posted

76 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Service Desk Agent (REF3796G)

Deutsche Telekom IT Solutions

Unternehmensbeschreibung Die Deutsche Telekom IT Solutions (ehemals IT Services Hungary, ITSH) ist Ungarns größter ICT-Arbeitgeber und ein Mitglied der Deutschen Telekom Gruppe. Das 2006 gegründete Unternehmen mit mehr als 5.000 Mitarbeitern bietet eine breite Palette von IT- und Telekommunikationsdienstleistungen an. Im Jahr 2019 gewann das Unternehmen den Preis der Nationalen Investitionsagentur (HIPA) für die beste Bildungskooperation, wurde laut der unabhängigen Umfrage von PwC Magyarország zu den attraktivsten Arbeitsplätzen in Ungarn gezählt und zum ethischsten multinationalen Unternehmen gewählt. Das Unternehmen baut seine vier Standorte in Budapest, Debrecen, Pécs und Szeged kontinuierlich aus und sucht qualifizierte IT-Fachleute zur Verstärkung seines Teams. Stellenbeschreibung Hauptaufgaben: - Erfassen und Verwalten von Vorfällen, die von Benutzern über verschiedene Kanäle (hauptsächlich telefonisch) gemeldet werden. - Diagnostizieren, Beheben und Lösen von technischen Problemen basierend auf der Wissensdatenbank. - Bereitstellung von Support auf erster Ebene für Endbenutzer, indem diese durch die Problemlösung geführt oder Probleme bei Bedarf eskaliert werden. - Verfolgen und Aktualisieren des Status von Serviceanfragen und Vorfällen im Ticketsystem. - Nutzung und Mitwirkung an der Wissensdatenbank zur Problemlösung und Dokumentation. - Eskalation komplexer Probleme an den Support auf höherer Ebene oder an spezialisierte Teams, wenn notwendig. - Unterstützung bei der Verwaltung von Benutzerkonten, einschließlich Passwortzurücksetzungen und Zugriffsberechtigungen. - Zusammenarbeit mit Geschäftspartnern und anderen Lösungsgruppen. Qualifikationen Anforderungen: - Bereitschaft, in Schichten zu arbeiten – 7/24-Abdeckung (es gibt auch Wochenend-, und Nachtschichten!) - Sehr gute Deutschkenntnisse in Wort und Schrift - Es sind keine spezifischen IT-Vorkenntnisse erforderlich. Der Kandidat muss offen und lernbereit sein. - Geduldig und hilfsbereit Vorteile: - Vorherige Erfahrung im Bereich IT-Dienstleistungen Zusätzliche Informationen * Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation. - Company: Deutsche Telekom TSI Hungary Kft.

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