NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Desktop Support Associate-Helpdesk
Location
Mexico
Posted
75 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Desktop Support Associate-Helpdesk
NTT DATA
Req ID: 366654 NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. This position will be a part of our Patient Portal and Technical Support Service Desk, as an agent primarily handling inbound patient and user calls. This is a call center environment in which we support our customers 24x7x365. Agents will engage in on-going training and development to prepare them for next-level support and promotional advancement. - All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift. - Respond to incoming Patient Portal and Technical Support Service Desk calls. Contacts may include, but are not limited to workflow issues, application errors, access, and functionality. Most incoming contacts are resolvable at first level support. - Provide professional and high-quality customer service to patients and users through adherence to scripts, workflows and in compliance with corporate policies and procedures. - Provide front-line technical support for all patients and users. The helpdesk is here to serve and support our customers when they need it to ensure our healthcare operations run smoothly. The position will serve as the first point of contact for patients and users needing login and technical assistance. - Escalate complex technical and application issues to the appropriate teams when necessary. - Identify and suggest possible improvements to patient experience and deliver exceptional customer service to all callers. - Read text on computer screens for the duration of the shift - Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks - Ensure a quiet, private workspace with high speed, wired internet - Have a working cell phone for manager communication and Two-Factor Authentication Basic Qualifications: - Bilingual (speaking & writing) - 1 to 3 years of customer service, preferably in a contact center environment or medical environment. - 1 to 3 years of experience analyzing and solving customer problems. - Ability to communicate technical information clearly to non-technical users. - Strong organizational skills and attention to detail. - High school diploma or equivalent required Preferred Skills: - Experience in a call center environment - Demonstrate a service philosophy in all interactions - Effective communication and interpersonal skills - Proficient typing and English language skills (both verbally and in writing) - Demonstrate the ability to actively listen to callers, analyze their needs, and determine the appropriate action based on the customer's requirements. - Exceptional ability to work optimally in a fast-paced environment This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment. About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.
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