Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience.  The role in a nutshell In the role of Customer Support Specialist, your primary focus will be onboarding, training, and guiding hoteliers to utilize our platform effectively. This includes providing prompt response and resolution to their queries, handling feedback, and collaborating with other departments including technical support team. Are you passioned about helping people and building long-term relationship with them and becoming a part of fast-paced IT company? Apply for Customer Support Specialist at Exely.   As a Customer Support Specialist, you will:    - Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers)  - Offer strong and timely support by addressing hoteliers queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable)   - Manage hoteliers feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes   - Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers requests in case of issues.

• Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers) • Offer strong and timely support by addressing hoteliers queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable) • Manage hoteliers feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes • Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers requests in case of issues.

About the job Entry level Customer Care Specialist Keyvoto is looking for a Customer Care Specialist to join our team. You will be working in a dynamic and challenging environment, full of learning and opportunities to grow, alongside a team of professionals who value trust, respect, and collaboration. If you enjoy organizing tasks, providing accurate solutions, and ensuring partners receive timely and reliable support, we want you on our team, invest in you and accompany you to achieve your greatest potential and goals. A few words about Keyvoto Keyvoto is a product information management platform that helps suppliers and retailers upgrade their digital shelf. Our mission is to create, maintain, and monitor product information across different channels, highlight product value, and deliver dynamic, targeted experiences. Your daily activities - Supporting B2B partners via e-mail, phone, and chat - Following a structured daily workflow and ensuring timely reporting of assigned tasks - Organizing and prioritizing responsibilities with independence and accountability - Collaborating with internal teams to resolve issues and provide effective solutions - Using customer and partner feedback to suggest improvements in processes and services Responsibilities - Communicate professionally with customers and partners across multiple channels - Complete daily reporting tasks with accuracy and consistency - Work independently while effectively managing priorities and deadlines - Contribute to partner satisfaction and smooth operations - Keep accurate and well-structured records related to ongoing tasks Requirements - Strong organizational and time management skills - Critical thinking and ability to take initiative when needed - Computer skills and the ability to use MS Office equipment - Good command of both written and spoken English - Proactive, detail-oriented, and able to manage recurring daily tasks with consistency - Ability to work independently while accepting guidance when required Nice to have - Previous experience in Customer Support or Operations - Experience in collecting and reporting data, following structured daily processes Benefits - Remote work flexibility - Career development opportunities in a fast-growing tech company - Supportive and open work environment - Growth potential as the team and company expand - Work-life balance

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: - Deliver outstanding customer support via phone calls, chats, and emails - Build strong and lasting customer relationships - Keep up with evolving tools and technology - Handle sensitive customer data with care and security - Apply the latest and greatest customer happiness practices - Maintain deep understanding of client solutions and meet KPI - Communicate with developers and cross-functional specialists What you need to succeed in this role: - Excellent English skills (C1 for both spoken and written) - At least 6 months of experience in a customer support role - Strong analytical thinking and research skills - Experience in travel industry - Positive, proactive and responsible attitude - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Will be a great plus: - Experience in hospitality or logistics Benefits: - Flexible schedule - Opportunity to cooperate fully remotely - Inclusive international environment - Compensation in USD - Rewards for referring friends - Balance between project workload and personal time, but also – internal health policy - Responsive leadership interested in your development and long-lasting cooperation - Greenhouse conditions for self-development - A culture built on trust, with no time-tracking requirements *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.