• Lead, manage, and develop a team of US-based Retention Specialists delivering best-in-class omni-channel customer experiences (email, chat, phone, social). • Drive team performance and KPIs (CSAT, response times, retention, QA) with continuous improvement initiatives, aligned with Results Matter and Measure What Matters principles. • Coach and mentor team members to grow their skills, maintain engagement, and exceed performance expectations. • Collaborate cross-functionally with product, logistics, and marketing to solve customer pain points, improve processes, and elevate the customer journey. • Lead initiatives that reduce friction, improve efficiency, and enhance customer satisfaction, applying Test & Learn and Scrappy thinking. • Assist with hiring, onboarding, and training Retention Specialists, ensuring alignment with Quince values and operating principles.

Dietician for Adult IDD clients in Texas Are you a dietitian who thinks like a nutrition detective? Do you have a passion for helping individuals who struggle to advocate for themselves? We are looking for a registered dietitian who is willing to put all of his or her nutrition knowledge to use while working compassionately with adults with intellectual disabilities and/or physical disabilities, as well as with their caregivers or their guardians. Our goal in the Soundly Speaking Therapy Services Dietary Department is to improve our clients' health and well-being through sound nutrition assessment, medical nutrition therapy, and counseling. We are looking for someone who loves adults or has experience with adults who have diagnoses such as Autism, Down Syndrome, Intellectual Disability, among other diagnoses. If this describes you, please apply for this amazing opportunity! Soundly Speaking provides both in-person and teletherapy services to our clients. Based on an hourly wage, we expect our Dieticians to: - Provide high quality therapy in the client’s home or online and communicate with families about the therapy sessions - Communicate weekly if needed with families about goals and progress and monthly communication with case managers - Adaptability and teamwork skills - Turn in paperwork in a 24 hour timeline - Maintain confidentiality of patient records in accordance with HIPAA, State, and Federal Regulations -Why apply for this position? - The opportunity to work with amazing clients in an underserved community - Changing clients’ lives by helping them expand their horizons - Be a part of a friendly and motivating work environment - W2 Part Time position - This position is currently being performed using teletherapy We are the largest provider of Speech, Physical, and Occupational Therapy for the adult Intellectual and Developmental Disabilities community in Texas. - Here at Soundly Speaking we believe God has called us to serve the IDD population, and we lead our employees with kindness and honesty. Our therapists work “To provide needed and deserved therapy to every single qualified IDD adult in Texas while providing compassion for today and hope for tomorrow”. We believe in our 5 core values: Consistently Communicate, Positively Passionate, Radically Reliable, Honorably Honest, and Contagiously Caring. Our therapists follow these values with each and every client, as well as in everyday life. - If you are a creative, reliable, and motivated person please apply. Upload your application, cover letter, and resume here and we will be in contact with applicants. - DO NOT apply if you do not have a valid Texas-issued Dietician’s License. - DO NOT apply if you are not comfortable working with adults in their homes and/or outside of a clinic. If you want to learn more about Soundly Speaking Therapy Services, please visit our website at https://www.soundlyspeakingtherapyservices.comfor more information, or email us at caleb@soundlyspeakingtherapyservices.com.

Overview The Coordination of Benefits (COB) & Data Mining (DM) Audit Support is a member of the greater Coordination of Benefits and Data Mining teams. This individual will efficiently and professionally handle daily administrative activities within the COB and DM departments to assist the audit to meet and exceed client expectations. This role requires exceptional verbal communication by audio as well as attentive attention to detail for data entry-related written communication and follow–ups for both internal and external client inquiries to achieve success in the generation of overpayments. Responsibilities - This individual will work under the direct supervision of a Team Lead and/or Manager, providing a valuable learning experience and growth opportunities. - Collaborates with all levels and members of the COB & DM auditing team to provide diverse support and task-based assignments, contributing to the achievement of business objectives and goals for the calendar year. - Communicates directly with Medicare, Insurance companies, Providers, and/or Employer groups to obtain pertinent member eligibility details that will impact the correct order of member liability. - Enters accurate member, group, and claim information into Cotiviti tools (Recovery Management Systems, SharePoint, COB Tracker, Client Systems). - Ensures confidentiality and security of all data, adhering to all HIPAA (Health Insurance Portability and Accountability) laws and requirements. Demonstrates the skills, knowledge, and ability to ensure that our environment is a safe one, complying with industry standards. - Demonstrates understanding of Cotiviti policies & procedures, and external regulatory requirements and performs duties in accordance with such regulatory requirements. - Meet or exceeds standards for productivity and quality as identified by guidelines as set forth by the Team Lead and/or Manager. This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change. Qualifications - High School Diploma or General Educational Development (GED) or equivalent education is required. - 1 year of prior experience, including entry-level candidates, are welcome to apply. - At least 1 year of Cotiviti experience is recommended for individuals seeking their next opportunity internally. (Example: Retrieval Agent). - Prior experience in an administrative support function and/or office environment (preferred). - Computer proficiency in Microsoft Office applications. - Excellent verbal and written communication skills. - Ability to work well in an individual and team environment demonstrating self-motivation to deliver success. - Strong attention to detail in documentation and review of information. - Understands and embodies Cotiviti’s Core Values, Strategic Pillars, and Operational Disciplines to achieve successful performance in completing assigned responsibilities and interactions with the Organization both internally and externally. Mental Requirements: - Must have strong emotional intelligence to understand and respond to the needs of customers with empathy and respect. - Ability to manage stress in a fast-paced or high-pressure environment. Demonstrates resilience and maintains composure when handling multiple tasks or facing unexpected challenges. - Strong attention to detail, with the ability to identify errors and ensure accuracy in tasks such as data entry, documentation, and communication. - Strong verbal and written communication skills to effectively convey information to colleagues and clients. Must be able to adjust communication style depending on the audience. - Ability to adapt to changes in workflows, new systems, or unexpected situations. Must be flexible in adjusting priorities and tasks based on shifting demands. - Must be able to prioritize and manage time effectively, balancing multiple tasks and meeting deadlines. Organizational skills are necessary to stay on top of tasks and responsibilities. - Must maintain confidentiality and act with professionalism when handling sensitive information, ensuring compliance with organizational policies and privacy standards. - Demonstrated ability to maintain a positive, customer-focused attitude in all interactions, with a focus on delivering high-quality service and ensuring customer satisfaction. Physical Requirements and Working Conditions: - Remaining in a stationary position, often standing or sitting for prolonged periods. - Communicating with others to exchange information. - Repeating motions that may include the wrists, hands, and/or fingers. - Assessing the accuracy, neatness, and thoroughness of the work assigned. - No adverse environmental conditions expected. - Must be able to provide a dedicated, secure work area. - Must be able to provide high-speed internet access/connectivity and office setup and maintenance. Base compensation ranges from $17.50 to $19.60 per hour. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. Nonexempt employees are eligible to receive overtime pay for hours worked in excess of 40 hours in a given week, or as otherwise required by applicable state law. Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page. Date of posting: 4/5/2026 Applications are assessed on a rolling basis. We anticipate that the application window will close on 5/6/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected. #LI-Remote #LI-KK1 #entrylevel

As a Field Support Representative (FSR) you will work closely with your Field Sales Representatives and Customer Support to develop strategies to maintain your Customer Accounts through education and other customer centric solutions. You would install and train the staff in the clinic on the best way to use IDEXX Diagnostic Imaging Systems. You would also assist with critical customer need visits, providing onsite technical support when things are not going according to plan. No two days will ever be the same. As an FSR you would be expected to visit customers in the field every day; occasionally adjusting your schedule as needed to attend customer events and to accommodate visits to emergency practices. 75% Travel (3-4 overnights a week away from home) We build some of the most innovative products in the veterinary diagnostic industry, each of which helps keep our pets happy and healthy. The veterinarians that use these tools rely on Field Support Representatives to teach them how to make the best use of these machines and to troubleshoot if there are technical issues. We are looking for people, like you, who are expert communicators, are highly organized, and who treat every customer interaction with empathy and teamwork. Ideal candidate location: Baltimore MD or Washington DC area Learn more about Field Support opportunities: https://careers.idexx.com/us/en/field-support-representatives What can you expect? You can expect to have a dynamic and exciting career with IDEXX that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners. Our day to day consists of meeting new people and building relationships with our customers. Being able to build relationships and work as a positive team player is a must! You’ll be challenged every day as you work alongside the best team in the industry. The FSR role continues to evolve to best support our customers’ needs, so you can expect continued growth within your position through comprehensive training programs. The Field Support Representative positions are field based. You will work and travel from a home office. You would utilize a wide array of programs to plan and strategize your customer visits enabling you to serve as a true IDEXX Ambassador and to be viewed by your customers as a trusted advisor. You would be accountable for managing your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth. What do you need to succeed? - Being able to build relationships with all personalities is a must! You also must enjoy life. This is a fun and fulfilling job. It may come across stressful at times, but it really is fun, and our team is amazing! You would get to visit some amazing towns and places as you work. - To be successful in this role you will need to possess a minimum of three (3) years veterinary clinic experience with a training and/or leadership background strongly preferred. - You can effectively communicate and collaborate with customers, management, and peers. - You need to be able to build strong customer and peer partnerships that allow you to gain confidence and trust from others easily. - Essential to success are the ability to plan and prioritize work in a dynamic environment and make quality, timely decisions. - It is imperative that you have effective listening skills that are utilized to discover customer needs to adapt your approach and demeanor to different situations. - You must be comfortable learning and using technology such as computers, tablets and Smartphones. Computer networking experience is a plus! Key Traits for Success as a Field Support Representative with IDEXX: - Enthusiastic Attitude - Persistence - Ethical - Self-Awareness - Authenticity - Emotional Intelligence - Relationship Oriented - Self-Motivated ​Shift info/travel: - Weekend hours and weekday overtime may be required. - Overnight travel required. - Requires up to 75% travel, both Air and Car travel (3-4 Overnights a week away from home) - Valid Driver’s License required What you can expect from us: - Hourly rates targeting: $27 - $30+ per hour - Opportunity for annual cash bonus - Health / Dental / Vision Benefits Day-One - 5% matching 401k - On the job training and career advancement opportunities (experience NOT required) - Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more Physical Demands and Work Environment: - Regularly required to stand and sit for extended periods; extend and reach with hands and arms; and use hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools. - Occasionally required to climb, balance, bend, stoop, kneel or crouch. - May be required to lift, move and carry up to 60 pounds. - Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus. - Hearing acuity sufficient to effectively communicate with customers and Employees via telephone and in person. - Ability to communicate verbally on phone and in person. - Fluency in the English language. - Weekend hours and weekday overtime may be required. - Extensive overnight travel required. - Ability to travel and work internationally. - Ability to drive car for extended periods. to customer locations. - Busy veterinary clinic environment. - Work around and/or have contact with animals. - General office environment or light laboratory, with some areas to examine animals and run laboratory tests. - Normal office noise level, with occasional moderate noise. Why IDEXX? We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let’s pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI-FSR