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Manager, Client Experience – Fleet

Location

New Hampshire

Posted

61 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Manager, Client Experience – Fleet

Merchants Fleet

• Lead and develop the Fleet Assist team to deliver exceptional client service. • Manage fleet operations for assigned clients and recommend strategies to improve efficiency and cost savings. • Oversee client fleet databases, coordinate service requests, and manage recurring vehicle orders. • Prepare and present financial analyses, fleet reports, and client presentations. • Ensure compliance with client policies, insurance renewals, and documentation processes. • Partner with Sales Executives to identify new opportunities for business growth. • Provide expert consultative support to clients and internal teams. • Contribute to the enhancement of client-facing tools and represent the “voice of the customer.”

Job Requirements

  • Bachelor’s degree required.
  • 5+ years of fleet management or leasing experience.
  • 5+ years in a client-facing role requiring strong communication and relationship-building skills.
  • 3+ years people management experience.
  • Proven ability to manage multiple priorities with exceptional attention to detail and accuracy.
  • Strong analytical, problem-solving, and decision-making skills.
  • Advanced proficiency in Microsoft Excel, PowerPoint, Word, and CRM systems.
  • High energy, professionalism, and a commitment to delivering outstanding client experiences.
  • Willingness to travel occasionally to client sites and industry events.
  • (Bonus) NAFA Certified Automotive Fleet Manager (CAFM) or willingness to obtain certification.

Benefits

  • Discover the unique benefits, perks and rewarding culture we offer you — download the Merchants Fleet 2026 Total Rewards Employee Benefits Guide today!

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