DescriptionThe IT Cloud and Infrastructure Engineer will own the design, operation, and lifecycle management of Tufin’s demo environments and Proof of Value (POV) deployments. The role focuses on building and maintaining reliable, scalable, and repeatable environments across multi-cloud platforms, primarily AWS and Azure, to support the Sales and Sales Engineering organizations. The engineer will serve as the primary technical focal point for demo infrastructure, ensuring environments used for demonstrations and evaluations are stable, secure, and production-grade. The role also includes collaborating with Sales Engineers and occasionally working directly with customers to support POV deployments and technical evaluations. This position is part of the IT Infrastructure and Cloud team, operating under the team’s standards, architecture guidelines, and automation practices. While the primary focus is enabling demo and POV environments for the Sales organization, the engineer will collaborate closely with other IT Infrastructure team members and contribute to broader infrastructure initiatives when needed. Key Responsibilities Demo & Platform Operations - Own the day-to-day operation, stability, and lifecycle management of internal demo environments used by Sales and Sales Engineering teams. - Responsibilities include: - Operating and maintaining cloud-hosted demo platforms (primarily AWS, with Azure support) - Managing supporting services, integrations, and demo-related platforms (e.g., AI dashboards and ServiceNow integrations) - Performing system installation, upgrades, patching, and configuration management - Monitoring platform health, improving performance, and ensuring high availability - Managing incidents, troubleshooting issues, and performing root-cause analysis - Ensure demo environments are reliable, consistent, and ready to support customer-facing demonstrations at all times. POV Infrastructure & Customer Installations Design, deploy, and maintain environments used for customer Proof of Value (POV) engagements. Responsibilities include: - Deploying and configuring Tufin solutions for customer POV environments - Owning the full lifecycle of POV environments, including deployment, configuration, maintenance, and decommissioning - Supporting Sales Engineers during technical evaluations and troubleshooting deployment challenges - Assisting with deployments in customer environments when required - Diagnosing complex issues across operating systems, networking, cloud infrastructure, and application layers - Provide structured feedback to Product Management and R&D on installation challenges, usability improvements, and product enhancement opportunities. Automation & Process Improvement Improve scalability and reliability of demo and POV environments through automation and standardization. Responsibilities include: - Developing automation for environment provisioning and configuration - Standardizing deployment, upgrade, and environment management processes - Maintaining documentation, runbooks, and deployment guides - Continuously improving operational efficiency by reducing manual effort and improving repeatability Cross-Functional Collaboration Work closely with Pre-Sales leadership, Sales Engineers, Product Management, and R&D to support customer-facing engagements. Responsibilities include: - Prioritizing demo and POV infrastructure work based on sales needs and timelines - Ensuring environments are prepared for strategic demonstrations and customer evaluations - Acting as the technical owner for demo and POV infrastructure across the organization IT Infrastructure & Cloud Team Collaboration Operate as a member of the IT Infrastructure & Cloud team, aligning with team standards, architecture practices, and operational processes. Responsibilities include: - Collaborating with IT team members on infrastructure improvements and automation initiatives - Sharing knowledge and contributing to internal cloud and infrastructure best practices - Supporting broader infrastructure objectives when priorities allow Requirements - 9+ years of experience in IT infrastructure, systems engineering, or cloud platform operations - Experience deploying and administering physical and virtual servers in enterprise environments. - Strong Linux system administration experience in production environments - Proven experience deploying and operating enterprise software platforms on cloud infrastructure. - Hands-on experience with AWS (primary) and familiarity with Microsoft Azure - Strong experience with cloud and virtual infrastructure, including VM instances, compute resources, storage, and disk management - Solid networking knowledge and hands-on experience, including VPC/VNet design, routing, NAT, load balancers, and security groups - Hands-on experience configuring and troubleshooting cloud networking and security components, such as security groups, target groups, NAT gateways, and load balancing services - Experience designing and troubleshooting multi-tier application environments across infrastructure, networking, and OS layers Automation & Scripting - Experience with scripting and automation (Bash, Python, or similar) - Familiarity with Infrastructure as Code tools such as Terraform, Ansible, or similar - Experience automating environment provisioning, configuration, and deployment processes Additional Advantages - Experience working with containers or Docker-based environments - Experience supporting customer-facing platforms, demo environments, or evaluation environments - Familiarity with multi-cloud or hybrid infrastructure architectures

• Design, implement, and maintain secure, scalable AWS cloud environments • Translate business and technical requirements into effective cloud architecture solutions • Support cloud migration efforts, including planning, data transfer, and workload refactoring • Manage and optimize AWS services (EC2, S3, RDS, IAM, VPC, CloudFormation) • Monitor system performance, ensuring high availability and reliability (targeting 99.999% uptime) • Implement security controls, compliance frameworks, and monitoring solutions • Collaborate with developers and data engineers to integrate applications and cloud services • Automate infrastructure and processes using scripting and Infrastructure as Code (IaC) • Maintain technical documentation, architecture diagrams, and operational procedures • Perform system patching, upgrades, and continuous monitoring • Support disaster recovery planning, testing, and execution • Contribute to Agile development cycles, including planning, troubleshooting, and deployment

• Manage Linux IT infrastructure (on-prem/hosted and cloud environments) • Respond to alerts generated by monitoring and operational tools • Perform remediation within defined SLAs • Collaborate with team members to provide customer service • Document configurations, procedures, and best practices • Participate in client onboarding, delivery, and internal continuous improvement initiatives

About The Opportunity Netrix Global is seeking a Cloud Engineer - Linux Administrator, a technical position within the Managed Services division, responsible for managing Netrix and its customers' Linux IT infrastructure (on-prem/hosted and cloud environments). The Cloud Engineer reports to the Cloud Systems Manager under Managed Services and serves as an escalation point for the Tier 1 Technical/Network Operations Center TOC/NOC, Service Desk, and Systems Team. The ideal candidate will have 5-7 years of hands-on experience and strong skills in administration, management, monitoring, and troubleshooting of Linux environments (on-prem/cloud and physical/virtual) and familiarity with related application and network support. The role is responsible for responding to alerts generated by monitoring and operational tools, assessing events that require investigation, and performing remediation within defined SLAs. In addition to day-to-day operational support, this role contributes to small-scale projects, ongoing tuning and optimization of monitoring and alerting systems, and proactive maintenance activities such as patching and remediation to ensure platform stability, performance, and security. This position requires excellent verbal and written communication skills as the primary point of customer interaction for incidents and service. How You Will Make an Impact - Incident Management & Troubleshooting: Action Incidents and Service Requests tied to the administration, management, and troubleshooting of Linux Servers/Endpoints in production/dev environments and related network and application issues. Includes but not limited to Investigating and resolving Linux OS, application, middleware, and connectivity issues, Troubleshoot boot, performance, storage, filesystem, CPU/memory, and process-related problems, Analyze logs and identify the root cause of incidents, Support troubleshooting of services such as web servers, SMTP relay, DNS resolution, SSL/TLS, scheduled jobs, and agent-based tools, Escalate complex issues when needed, while maintaining ownership through resolution. - Systems Administration: Includes but not limited to Managing users, groups, permissions, sudo access, SSH configuration, Support package management, OS upgrades, kernel updates, and repository administration, Manage services through systemd and troubleshoot failed daemons/services, Perform storage administration including filesystems, mounts, LVM, swap, and disk utilization cleanup, Develop and maintain basic automation using Bash. - Network and Security: Includes but not limited to Validating network connectivity, firewall rules, ports, routing, and name resolution, Support troubleshooting related to SMTP, DNS, proxy, certificates, and secure remote access, Apply Linux security best practices, hardening standards, and vulnerability remediation, Review and maintain access controls, audit logs, and privileged access usage, Configure and validate network settings required for new asset deployments, server onboarding, and migration activities. - Perform routine health checks, updates and upgrades, system validations on Linux environments - Monitor Linux server/endpoint performance, capacity, uptime, and service availability - Provide guidance and serve as an escalation point for TOC/NOC, Service Desk and Systems Teams for both Netrix and customer environments. - Work collaboratively with other team members to provide a high level of customer service and meet departmental KPIs. - Participate in on-call rotations, including weekends and after-hours support. - Document configurations, procedures, and best practices; maintain accurate technical documentation. - Participate in client onboarding, delivery, and internal continuous improvement initiatives. - Follow documented Change and Problem Management processes for Netrix and its customers. - Continually works toward the development of their technical skill set(s) to better serve the Netrix Global organization and its clients. What You Will Bring to The Table Qualifications - Bachelor’s degree in information technology or related field, or equivalent experience. - 5-7 years of hands-on experience in Linux infrastructure support of on-prem/cloud infra, both physical and virtual Required Skills and Experience Essential / Core Skills - Knowledge of Linux workloads in cloud environments and virtualized environments on-premises (VMware) - Strong administration skills in Ubuntu, RHEL, CentOS, Rocky and AlmaLinux distributions and knowledge and hands-on experience with systemd, journald / rsyslog, package managers (yum, dnf, apt), users/groups/permissions, SSH / SCP / SFTP, cron / scheduled jobs, process and service management - Strong troubleshooting methodology and root cause analysis and experience with top / htop, ps / free / vmstat / iostat / sar, df / du / lsblk / blkid / mount, journalctl / dmesg / tail / grep / awk / sed, netstat / ss / curl / wget / dig / nslookup / traceroute / ping / nc / telnet - Basic Networking Fundamentals and understanding of TCP/IP, DNS, SMTP, HTTP/HTTPS, SSL/TLS certificates , firewalld / iptables basics, port and connectivity testing - Web / Middleware / Infrastructure Services - Experience supporting one or more of the following: Apache / Nginx , Postfix / mail relay services, DNS tools and validation, reverse proxies / load balancers, SSL certificate deployment and renewal Supplemental / Good-to-Have Skills - Experience working in a Managed Service Provider (MSP) environment is a plus. Or Familiarity with Enterprise Operations via ticket-driven support environments. - Experience with Tools like LogicMonitor, Zabbix/Nagios, other cloud monitoring platforms or centralized logging tools. - Scripting and Automation Skills - Ability to automate operational tasks and create troubleshooting scripts. Soft Skills - Excellent verbal and written communication skills in English. - Strong problem-solving and analytical thinking skills. - Self-motivated with the ability to prioritize tasks and manage time effectively. - Exceptional customer service and client communication. - Ability to work independently or collaboratively within a team. - Consistent follow-up and attention to detail on open tasks and tickets. - Ability to work remotely with minimal distractions and a reliable internet connection. Shift: 5 days/ Week; Rotational shifts to cover 24*7 support for Netrix customers and available for on-call. The initial shift schedule will be updated for training with the SME / Manager in Argentina/ US business hours. After that, it will be rotated to accommodate 24/7 coverage for Netrix customers based in the US. About Us At Netrix Global, our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose. We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All! Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today’s most complex business challenges, delivering to you an integrated, optimized, and future-proof solution. We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country’s top system integrators. At Netrix, we’re driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction.  What You Can Expect from Us We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need reasonable accommodations, please let us know by contacting NetrixHR@Netrixglobal. To learn more about Netrix Global, please go to www.netrixglobal.com