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You’ll Like It Here At Northwestern Mutual, we believe that our lives and our work matter. And that doing what’s right is good for everyone. We follow through by designing tech that improves the community and cultivating creative ways to make finance accessible anywhere. These guiding principles have allowed our company to grow for more than 160 years. Here, you’ll be with a team who emphasizes integrity and prioritizes security to design experiences that better everyone. You’ll work in cross functional teams to create optimal solutions that are rooted in innovative strategy and thoughtful execution. And you’re provided development tools and opportunities to become a leader all with the support of a collaborative team. You’ll be surrounded in a culture that values innovation and works to always evolve to stay ahead of trends and client needs. We are intentional in seeking out team members who will challenge us. Our employees choose us for the career opportunities, commitment to philanthropy and desire to have a meaningful impact in the lives of our clients. You have career passions and goals. We have ambition and opportunity for you to grow your future in tech. Discover today: https://careers.northwesternmutual.com/
Senior Director, AI Strategy & Architecture
Location
Wisconsin
Posted
101 days ago
Salary
$154K - $328.9K / year
Seniority
Senior
Job Description
Senior Director, AI Strategy & Architecture
Northwestern Mutual
About the Job: The SD, AI Strategy & Architecture leads the design, governance, and implementation of the People Function's AI ecosystem. This leader defines the technical architecture, governance models, and enterprise partnerships required to safely and effectively deploy next-generation AI capabilities across HR. The role is responsible for the People function's AI platform strategy, ensuring the systems, guardrails, and integrations needed to support a scalable, secure, and high-quality AI assistant ecosystem. This leader partners closely with IT, Enterprise Architecture, Cybersecurity, Legal, Risk, and other enterprise teams to build an AI foundation that accelerates People transformation while protecting the organization from risk. The role requires strong technical fluency, deep architectural judgment, and the ability to negotiate and shape enterprise-level decisions. What You'll Do: AI Platform Strategy & Technical Architecture - Lead the People function's AI platform strategy, including the architectural design of AI-enabled employee and leader experiences. - Own platform selection and evaluation for the People AI assistant ecosystem (orchestration layers or agent communication protocol, RAG, agent frameworks, workflow engines). - Define the modular AI architecture required for secure integrations with Workday, ServiceNow, intranet platforms, and other data sources. - Establish standards for model usage, retrieval patterns, data access, versioning, logging, and system reliability. Enterprise Alignment & Cross-Functional Leadership - Serve as the People function's primary partner with IT, Enterprise Architecture, Cybersecurity, Legal and Risk for all AI-related technology and governance decisions. - Negotiate and align on data access patterns, authorization models, and integration pathways. - Represent the People function in enterprise-level AI forums, steering groups, and architecture reviews. - Ensure the People function's AI strategy aligns to enterprise roadmaps while enabling innovative pilot opportunities. AI Governance, Risk, & Safety - Maintain the People function's AI governance framework, including compliance standards, auditability requirements, safety guardrails, and escalation pathways. - Define guardrails for automated actions, system boundaries, fail-safes, and human-in-the-loop patterns. - Partner with Legal and Cyber to assess and mitigate risk associated with new use cases and vendor capabilities. - Establish monitoring mechanisms for reliability, performance, and ethical deployment. Technical Enablement & Vendor Ecosystem Management - Lead technical evaluation of AI vendors and platforms; establish architecture requirements for onboarding and implementation. - Partner with Digital Experience and Enablement Architecture teams to ensure platforms adhere to design, workflow, and content standards. - Define integration expectations, data flows, and technical constraints - Oversee technical specialists and AI engineering resources supporting the platform. Applied AI Enablement (Partnership Capacity) - Partner with Experience Architecture on workflow logic, triage patterns, decision boundaries, and human-machine interaction standards. - Support Workday/VNDLY, ServiceNow, and digital platform teams in AI-enablement opportunities, while ensuring integrity of system-of-record logic. - Provide technical guidance and architectural oversight for AI-enabled processes and cross-system workflows. Strategic Planning & AI Roadmap Leadership - Build a multi-year AI roadmap for the People Function, including platform evolution, capability expansion, and integration milestones. - Evaluate emerging technologies, enterprise AI investments, and new architectural patterns to inform strategic decision-making. - Ensure the People function's AI ecosystem evolves toward greater automation, personalization, and employee experience quality. - 20% travel required if not local to Milwaukee Headquarters. What Experience You'll Bring: - 10+ years in technical architecture, AI strategy, enterprise systems design, or related fields. - 5+ years of people leadership - Strong fluency in AI technologies, including orchestrators, workflow engines, retrieval-augmented generation (RAG), and agent frameworks. - Demonstrated experience partnering with IT, Enterprise Architecture, Cybersecurity, and Legal on complex technology initiatives. - Proven success designing and governing enterprise-scale digital or AI platforms. - Ability to evaluate vendor capabilities, negotiate technical requirements, and lead platform selection. - Strong systems-thinking skills with the ability to translate architectural complexity into clear, actionable strategies. - Excellent leadership, communication, and influence skills in multi-stakeholder environments. - Experience working within or adjacent to HR technology ecosystems (Workday, ServiceNow, intranet platforms) preferred. - 20% travel required if not local to Milwaukee Headquarters. #LI-Remote, #LI-Hybrid, #LI-Onsite Compensation Range: Pay Range - Start: $154,000.00 Pay Range - End: $286,000.00 Geographic Specific Pay Structure: Structure 110: $169,400.00 USD - $314,600.00 USD Structure 115: $177,100.00 USD - $328,900.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Job Posting End Date: 03/29/2027 The timeline for this job posting may be shortened or extended based on organizational needs. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Nor t hwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives. Skills Compliance (NM) - Advanced, Architecture Expertise (NM) - Advanced, Cross Functional Partnering & Planning (NM) - Advanced, Learning Agility & Critical Thinking (NM) - Expert, Enterprise Architecture (NM) - Expert, Customer Centricity (NM) - Expert, Decision Making (NM) - Expert, Business Acumen (NM) - Advanced, Analytical Thinking (NM) - Expert, Technical Problem Solving (NM) - Expert, Technical Leadership (NM) - Expert, Stakeholder Relationship (NM) - Expert, Strategic Thinking (NM) - Expert, Adaptive Communication (NM) - Expert, Architecture & Technology Planning (NM) - Advanced FIND YOUR FUTURE We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging. - Flexible work schedules - Concierge service - Comprehensive benefits - Employee resource groups
Benefits
- 401(K), 401(K) matching, Adoption Assistance, Commuter benefits, Company-sponsored outings, Continuing education stipend, Customized development tracks, Dedicated diversity and inclusion staff, Dental insurance, Disability insurance, Diversity manifesto, Volunteer in local community, Family medical leave, Fitness stipend, Flexible Spending Account (FSA), Flexible work schedule, Free daily meals, Generous parental leave, Generous PTO, Company-sponsored happy hours, Health insurance, Job training & conferences, Open door policy, Life insurance, Charitable contribution matching, Mentorship program, Paid volunteer time, Online course subscriptions available, Onsite gym, Paid holidays, Paid sick days, Partners with nonprofits, Performance bonus, Promote from within, Recreational clubs, Lunch and learns, Restricted work hours, Return-to-work program post parental leave, Free snacks and drinks, Team based strategic planning, OKR operational model, Tuition reimbursement, Mandated unconscious bias training, Vision insurance, Wellness programs, Some meals provided, Mental health benefits, Diversity employee resource groups, Hiring practices that promote diversity, Fertility benefits, Employee resource groups, Employee-led culture committees, Quarterly engagement surveys, Hybrid work model, Diversity recruitment program, Pay transparency, Wellness days, Meditation space, Mother's room, Personal development training, Apprenticeship programs, Flexible time off, Floating holidays, Bereavement leave benefits
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