• Answer all incoming calls in a professional, friendly, and polished manner. • Use a provided decision tree and extension list to identify the caller’s needs and route calls to the correct location, department, or person. • Take detailed messages when the appropriate contact is unavailable and ensure timely follow-up. • Provide basic information to callers based on FAQs, scripts, and reference documents. • Maintain a high level of customer care in all interactions, representing a premium, high-end brand. • Capture and update caller information and call details into a CRM or project management system.

• Lead, manage, and develop a team of US-based Retention Specialists delivering best-in-class omni-channel customer experiences • Drive team performance and KPIs with continuous improvement initiatives • Coach and mentor team members to grow their skills • Collaborate cross-functionally with product, logistics, and marketing • Lead initiatives that reduce friction and improve efficiency • Assist with hiring, onboarding, and training Retention Specialists

Dietician for Adult IDD clients in Texas Are you a dietitian who thinks like a nutrition detective? Do you have a passion for helping individuals who struggle to advocate for themselves? We are looking for a registered dietitian who is willing to put all of his or her nutrition knowledge to use while working compassionately with adults with intellectual disabilities and/or physical disabilities, as well as with their caregivers or their guardians. Our goal in the Soundly Speaking Therapy Services Dietary Department is to improve our clients' health and well-being through sound nutrition assessment, medical nutrition therapy, and counseling. We are looking for someone who loves adults or has experience with adults who have diagnoses such as Autism, Down Syndrome, Intellectual Disability, among other diagnoses. If this describes you, please apply for this amazing opportunity! Soundly Speaking provides both in-person and teletherapy services to our clients. Based on an hourly wage, we expect our Dieticians to: - Provide high quality therapy in the client’s home or online and communicate with families about the therapy sessions - Communicate weekly if needed with families about goals and progress and monthly communication with case managers - Adaptability and teamwork skills - Turn in paperwork in a 24 hour timeline - Maintain confidentiality of patient records in accordance with HIPAA, State, and Federal Regulations -Why apply for this position? - The opportunity to work with amazing clients in an underserved community - Changing clients’ lives by helping them expand their horizons - Be a part of a friendly and motivating work environment - W2 Part Time position - This position is currently being performed using teletherapy We are the largest provider of Speech, Physical, and Occupational Therapy for the adult Intellectual and Developmental Disabilities community in Texas. - Here at Soundly Speaking we believe God has called us to serve the IDD population, and we lead our employees with kindness and honesty. Our therapists work “To provide needed and deserved therapy to every single qualified IDD adult in Texas while providing compassion for today and hope for tomorrow”. We believe in our 5 core values: Consistently Communicate, Positively Passionate, Radically Reliable, Honorably Honest, and Contagiously Caring. Our therapists follow these values with each and every client, as well as in everyday life. - If you are a creative, reliable, and motivated person please apply. Upload your application, cover letter, and resume here and we will be in contact with applicants. - DO NOT apply if you do not have a valid Texas-issued Dietician’s License. - DO NOT apply if you are not comfortable working with adults in their homes and/or outside of a clinic. If you want to learn more about Soundly Speaking Therapy Services, please visit our website at https://www.soundlyspeakingtherapyservices.comfor more information, or email us at caleb@soundlyspeakingtherapyservices.com.

Overview The Coordination of Benefits (COB) & Data Mining (DM) Audit Support is a member of the greater Coordination of Benefits and Data Mining teams. This individual will efficiently and professionally handle daily administrative activities within the COB and DM departments to assist the audit to meet and exceed client expectations. This role requires exceptional verbal communication by audio as well as attentive attention to detail for data entry-related written communication and follow–ups for both internal and external client inquiries to achieve success in the generation of overpayments. Responsibilities - This individual will work under the direct supervision of a Team Lead and/or Manager, providing a valuable learning experience and growth opportunities. - Collaborates with all levels and members of the COB & DM auditing team to provide diverse support and task-based assignments, contributing to the achievement of business objectives and goals for the calendar year. - Communicates directly with Medicare, Insurance companies, Providers, and/or Employer groups to obtain pertinent member eligibility details that will impact the correct order of member liability. - Enters accurate member, group, and claim information into Cotiviti tools (Recovery Management Systems, SharePoint, COB Tracker, Client Systems). - Ensures confidentiality and security of all data, adhering to all HIPAA (Health Insurance Portability and Accountability) laws and requirements. Demonstrates the skills, knowledge, and ability to ensure that our environment is a safe one, complying with industry standards. - Demonstrates understanding of Cotiviti policies & procedures, and external regulatory requirements and performs duties in accordance with such regulatory requirements. - Meet or exceeds standards for productivity and quality as identified by guidelines as set forth by the Team Lead and/or Manager. This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change. Qualifications - High School Diploma or General Educational Development (GED) or equivalent education is required. - 1 year of prior experience, including entry-level candidates, are welcome to apply. - At least 1 year of Cotiviti experience is recommended for individuals seeking their next opportunity internally. (Example: Retrieval Agent). - Prior experience in an administrative support function and/or office environment (preferred). - Computer proficiency in Microsoft Office applications. - Excellent verbal and written communication skills. - Ability to work well in an individual and team environment demonstrating self-motivation to deliver success. - Strong attention to detail in documentation and review of information. - Understands and embodies Cotiviti’s Core Values, Strategic Pillars, and Operational Disciplines to achieve successful performance in completing assigned responsibilities and interactions with the Organization both internally and externally. Mental Requirements: - Must have strong emotional intelligence to understand and respond to the needs of customers with empathy and respect. - Ability to manage stress in a fast-paced or high-pressure environment. Demonstrates resilience and maintains composure when handling multiple tasks or facing unexpected challenges. - Strong attention to detail, with the ability to identify errors and ensure accuracy in tasks such as data entry, documentation, and communication. - Strong verbal and written communication skills to effectively convey information to colleagues and clients. Must be able to adjust communication style depending on the audience. - Ability to adapt to changes in workflows, new systems, or unexpected situations. Must be flexible in adjusting priorities and tasks based on shifting demands. - Must be able to prioritize and manage time effectively, balancing multiple tasks and meeting deadlines. Organizational skills are necessary to stay on top of tasks and responsibilities. - Must maintain confidentiality and act with professionalism when handling sensitive information, ensuring compliance with organizational policies and privacy standards. - Demonstrated ability to maintain a positive, customer-focused attitude in all interactions, with a focus on delivering high-quality service and ensuring customer satisfaction. Physical Requirements and Working Conditions: - Remaining in a stationary position, often standing or sitting for prolonged periods. - Communicating with others to exchange information. - Repeating motions that may include the wrists, hands, and/or fingers. - Assessing the accuracy, neatness, and thoroughness of the work assigned. - No adverse environmental conditions expected. - Must be able to provide a dedicated, secure work area. - Must be able to provide high-speed internet access/connectivity and office setup and maintenance. Base compensation ranges from $17.50 to $19.60 per hour. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. Nonexempt employees are eligible to receive overtime pay for hours worked in excess of 40 hours in a given week, or as otherwise required by applicable state law. Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page. Date of posting: 4/5/2026 Applications are assessed on a rolling basis. We anticipate that the application window will close on 5/6/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected. #LI-Remote #LI-KK1 #entrylevel