We are seeking a detail‑oriented and customer‑focused Patient Billing Contact Center Representative to join our team. In this role, you will support our clients’ patient billing operations by providing exceptional service, accurate documentation, and a strong commitment to compliance. This is a remote position for those that reside in = AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY Qualifications - Experience in a call center, healthcare billing, or patient support environment preferred. - Strong communication and problem‑solving skills. - Ability to work with confidential information while maintaining compliance standards. - Comfort using EMR, CRM, and related systems. - High attention to detail and a patient‑first mindset. - Problem-solving and transaction accuracy. - Adaptability to evolving billing systems and standards. - Organized, self-motivated, and team-oriented. Responsibilities - Handle incoming patient billing calls and inquiries, providing clear, professional, and empathetic support. - Process and accurately document patient payment plans. - Verify and update insurance information. - Educate patients on billing concepts, statements, insurance coverage, and payment options. - Document all call outcomes and related follow‑up actions in the client’s EMR and CRM systems. - Maintain strict adherence to internal policies and all applicable regulations, including PCI and HIPAA. - Support a positive patient experience with every interaction. - Interpret and explain claim notes to patients. - Verify and audit insurance information for completeness and accuracy Pay and Benefits - Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) - Work hours - Shifts between 5:00am-5:00 pm (PST) ; Work Days - Mon-Fri - Paid Training - typically 2 weeks from 6:00am-2:30pm (PST) - Status - Full Time / 40 hours per week Equipment Provided - Equipment will be shipped to you for full time employees. - Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job

We are seeking a detail‑oriented and customer‑focused Patient Billing Contact Center Representative to join our team. In this role, you will support our clients’ patient billing operations by providing exceptional service, accurate documentation, and a strong commitment to compliance. This is a remote position for those that reside in = AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY Qualifications - Experience in a call center, healthcare billing, or patient support environment preferred. - Strong communication and problem‑solving skills. - Ability to work with confidential information while maintaining compliance standards. - Comfort using EMR, CRM, and related systems. - High attention to detail and a patient‑first mindset. - Problem-solving and transaction accuracy. - Adaptability to evolving billing systems and standards. - Organized, self-motivated, and team-oriented. Responsibilities - Handle incoming patient billing calls and inquiries, providing clear, professional, and empathetic support. - Process and accurately document patient payment plans. - Verify and update insurance information. - Educate patients on billing concepts, statements, insurance coverage, and payment options. - Document all call outcomes and related follow‑up actions in the client’s EMR and CRM systems. - Maintain strict adherence to internal policies and all applicable regulations, including PCI and HIPAA. - Support a positive patient experience with every interaction. - Interpret and explain claim notes to patients. - Verify and audit insurance information for completeness and accuracy Pay and Benefits - Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) - Work hours - Shifts between 8:00am-8:00 pm (EST) ; Work Days - Mon-Fri - Paid Training - typically 2 weeks from 9:00am-5:30pm (EST) - Status - Full Time / 40 hours per week Equipment Provided - Equipment will be shipped to you for full time employees. - Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job

We are seeking a detail‑oriented and customer‑focused Patient Billing Contact Center Representative to join our team. In this role, you will support our clients’ patient billing operations by providing exceptional service, accurate documentation, and a strong commitment to compliance. This is a remote position for those that reside in = AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY Qualifications - Experience in a call center, healthcare billing, or patient support environment preferred. - Strong communication and problem‑solving skills. - Ability to work with confidential information while maintaining compliance standards. - Comfort using EMR, CRM, and related systems. - High attention to detail and a patient‑first mindset. - Problem-solving and transaction accuracy. - Adaptability to evolving billing systems and standards. - Organized, self-motivated, and team-oriented. Responsibilities - Handle incoming patient billing calls and inquiries, providing clear, professional, and empathetic support. - Process and accurately document patient payment plans. - Verify and update insurance information. - Educate patients on billing concepts, statements, insurance coverage, and payment options. - Document all call outcomes and related follow‑up actions in the client’s EMR and CRM systems. - Maintain strict adherence to internal policies and all applicable regulations, including PCI and HIPAA. - Support a positive patient experience with every interaction. - Interpret and explain claim notes to patients. - Verify and audit insurance information for completeness and accuracy Pay and Benefits - Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) - Work hours - Shifts between 7:00am-7:00 pm (CST) ; Work Days - Mon-Fri - Paid Training - typically 2 weeks from 8:00am-4:30pm (CST) - Status - Full Time / 40 hours per week Equipment Provided - Equipment will be shipped to you for full time employees. - Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job

Optum WA, (formerly The Everett Clinic) is seeking a RN Call Us First to join our team in Everett, WA. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you’ll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together. Position in this function is under general supervision, the Staff RN/Consulting Nurse is responsible for providing telephone triage assessment to Primary Care patients by using state of the art telecommunications, information technology and approved protocols; to clients ensuring the efficient use of medical and nursing, facilities and equipment and to provide excellent customer service. Schedule: Week 1: Mon, Tues, Fri, Sat = 32 hours 10pm-7am PST and Week 2: Sun, Mon or Fri, Wed, Thurs = 32 hours 10pm-7am PST If you are located in the PST time zone, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: - Utilizes clinical expertise and approved protocols to provide health advice to consumers with clinical questions and makes referrals for health services as appropriate via telephone - Able to document calls in applicable system in a timely manner and exhibits a willingness to master new work routines and methods - Documents all inquiries according to department standards for legal/statistical purposes - Excellent written and verbal communication skills - Able to problem solve issues independently as well as work with teams collaboratively situations require assessment, decision-making within the framework of established protocols, excellent listening and communication skills, knowledge of computers, critical thinking skills and the nursing process - Speaks with a pleasant, professional phone voice and provides superior customer service to internal and external customers - Ensures performance standards are met and accepts constructive feedback The Everett Clinic joined Optum in 2019, working together across the Puget Sound, the partnership means we’re able to expand our services and locations to offer even more services. As we grow, we'll keep on giving you top-quality care, just as we always have. Together, we're making health care work better for everyone. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - WA State RN license - 3+ years of experience in a clinical setting (Med/Surg, critical care, ER, etc.), disease management, home health, discharge planning, utilization review, patient education and telephonic nursing - Ability to work the following schedule: Week 1: Mon, Tues, Fri, Sat = 32 hours 10pm-7am PST and Week 2: Sun, Mon or Fri, Wed, Thurs = 32 hours 10pm-7am PST Preferred Qualifications: - Bachelor of Science in Nursing - American Academy of Ambulatory Care Nursing (AAACN) - 1+ years of Call Center Nursing experience - Case Management experience *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.94 to $51.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.