• Lead, mentor, and grow a team of full-stack engineers • Champion an AI-first culture on the team • Own the technical strategy for content delivery and web platform engineering • Partner with SEO strategists and content teams • Drive innovation and experimentation within the team • Drive architectural decisions for AEM and WordPress environments • Own the team's roadmap in partnership with product and marketing stakeholders • Set and uphold engineering standards for code quality • Remove blockers for engineers to do their best work • Represent the team in cross-functional planning and discussions • Identify and address technical debt and inefficiencies

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. The Grid Service and Platform Engineering team is looking for a highly motivated and collaborative Software Engineering Manager. This role involves leading the engineering of mission-critical, tier 0 service infrastructure, the foundational data platform that powers Smartsheet at scale. You will oversee services that handle millions requests per day, operate at 99.999% availability, and deliver low-latency, high-throughput performance for millions of customers worldwide. We are an agile team that operates iteratively, focused on building high-quality software and adhering to rigorous operational best practices across complex, cross-functional distributed systems. This full-time position reports to the Director, Engineering and can be located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer. You Will: - Manage one or more related teams of 6–10+ software engineers, driving development of tier 0 grid services and platform infrastructure that millions of customers depend on daily. - Own and uphold 99.999% service availability targets across critical platform services, embedding reliability engineering, incident management, and on-call rigor into team culture. - Help architect and guide technical vision to evolve low-latency, high-throughput service platforms capable of sustaining millions requests per day with predictable, consistent performance under load. - Guide and mentor engineers on distributed systems architecture, scalability patterns, and platform best practices while leading design reviews for high-stakes system components. - Lead cross-functional technical efforts spanning multiple upstream dependents, partner teams, and internal consumers, building alignment and resolving systemic dependencies across the organization. - Plan and deliver complex, end-to-end infrastructure projects with high technical ambiguity, managing risks, communicating clearly to stakeholders, and building cross-team consensus. - Drive SLO/SLA definition, capacity planning, performance benchmarking, and observability strategy across your platform services. - Partner closely with product management, infrastructure, security, and other engineering pillars to shape technical roadmaps and contribute to long-range platform strategy. - Hire exceptional engineering talent and grow your teams by attracting, developing, and advancing great engineers strategically across multiple teams. - Mentor and coach both individual contributors and managers within and beyond your teams, identifying and developing potential successors. - Own quarterly and annual technical and operational goals for your platform area, managing metrics, reporting, and continuous improvement initiatives. - Communicate effectively with executives and non-technical stakeholders, anticipating cross-team conflicts and proactively driving resolution. - Champion AI adoption in both software and platform engineering lifecycles, leveraging shared learnings to improve operational efficiency and customer experiences. You Have: - 8+ years of software development, strong CS fundamentals (algorithms, data structures, distributed systems, systems design). - 3+ years of engineering management, leading high-availability infrastructure/platform services. - Proven track record owning and operating tier 0/mission-critical systems with five-nines (99.999%) availability. - Hands-on experience building/operating low-latency, high-throughput service platforms (millions requests/day). - Deep understanding of scalability, fault tolerance, and operational patterns for five-nines availability. - Experience managing complex dependencies across distributed architectures. - Strong CS fundamentals: distributed systems, concurrency, caching, data consistency, performance optimization. - Experience building and scaling large-scale, cloud-native backend services (AWS or equivalent). - Proficiency with observability: metrics, distributed tracing, alerting, and SLO/SLA management at scale. - Experience productionizing services for multiple internal/external platform consumers. - Demonstrated success building and scaling engineering teams (recruiting, onboarding, retaining senior/staff engineers). - Experience with Agile/Scrum and iterative delivery on long-horizon infrastructure projects. - Ability to balance engineering excellence with operational pragmatism. - Communicates clearly and consistently with technical and non-technical audiences, including executive leadership - Proactively surfaces risks, blockers, and status updates without prompting - Provides direct, constructive feedback and supports engineer growth at all levels - Plus: Experience building/managing full-stack teams. - Plus: Exposure to AI/ML platform integration or AI-powered backend features. - CS/Engineering degree or equivalent practical experience. - Must be legally eligible to work in the US on an ongoing basis. Current US Perks & Benefits: - Medical/vision and dental coverage options for full-time employees - 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) - Monthly stipend to support your work and productivity - Flexible Time Away Program, plus Sick Time Off - US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans - US employees receive 12 paid holidays per year - Up to 24 weeks of Parental Leave - Personal paid Volunteer Day to support our community - Opportunities for professional growth and development including access to Udemy online courses - Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account - Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $205,000—$257,500 USD Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

• Owned the delivery roadmap for platform modernization – sequencing migration work, API extraction, and frontend decoupling into realistic, high-impact milestones • Removed blockers before the team felt them • Held the team to high engineering standards without micromanaging • Got hands-on when it mattered – reviewing critical design decisions, pairing on thorny migration problems

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description: We are seeking a highly collaborative Software Engineering Manager to guide a team of engineers that are focused on our best-in-class Property & Casualty Insurance and Restoration Platform. This person should have a natural ability to creatively solve customer pain points by building innovative solutions. Job Responsibilities: - Be the technology leader for a development team responsible for delivering SaaS products - Collaborate with Management, Technology, Product, UX, and other internal teams to provide a stable, innovative, and valuable product, including remote and distributed teams - Own the product development lifecycle including development, automation, QA, CI, DevOps and production operations. - Manage, coach and hire a highly talented engineering team, including setting goals for direct reports that are aligned to company goals - Be responsible and accountable for the product vision and product roadmap assigned to your team - Plan, design, and lead the team to deliver complex, broad-scale systems. - Develop and report performance metrics for your team and coach them for success. - Define, implement and improve quality engineering practices - Collaborate with other teams to execute your roadmap and achieve great results - Always think long term and balance long term interests with short term success. - Keep an eye on industry standards and best practices. - Never stop learning and always question the status quo. Job Qualifications: - A background in computer science fundamentals: a bachelor's degree or higher in Computer Science or Engineering or have equivalent professional experience. - Extensive and progressive experience building and delivering scalable and resilient software products. - Several years of managing teams building scalable production software and managing software development teams - Demonstrated experience and mastery of relevant software design patterns, frameworks, and styles. - Experience with RESTful / GraphQL Web Service Design and Implementation; Event Driven Systems; Asynchronous Messaging (Enterprise Service Bus) and Service Oriented Architectures - The ideal candidate will be able to operate in a fast-paced environment, directing their team to build code that is simple, understandable, clean, and solid. - They will be able to foster and maintain strong relationships with their team and see feedback or failure as motivation to continue learning and growing. Data-driven decision making is the norm for this person. Preferred Qualifications: - Strong investigative and quantitative skills; ability to use hard data and metrics to back up assumptions and ideas - Strong attention to detail, planning, and organization - Passionate about fostering good engineering practices and processes - Experience building teams, motivating, and mentoring software engineers to improve their skills and efficiency. - Ability to take an initiative from scoping requirements through to actual launch of the offering and maintain and improve post go-live. - Experience working in and managing an Agile / Adaptive development team - Excellent verbal and written communication skills. - Strong customer orientation. - Deep hands-on technical expertise; prior experience as a software developer with technologies like C#, .NET (Framework / Core), TypeScript (Angular / Vue3), SQL, Git - Azure PaaS development experience - Good understanding of various platforms, technologies, and fields of work (AWS, Python, Data Science and Machine Learning) - Experience working asynchronously on a remote, distributed team #Li_SS1 #LI-Remote Annual Pay Range: 112,700 - 160,000 USD Application Window: This opportunity is expected to remain posted through the date identified below, subject to business needs. 2026-03-05 Thrive with Cotality At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life. Highlights, depending on role classification, include: - Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off. - Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend. - Health: Multiple medical plan options with mental health and wellness support offerings. - Retirement: 401(k) with company match and vesting after one year. - Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250. - Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more! Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace. ​​​ Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. ​ We are better together when we support and recognize our differences. ​ Privacy Policy Global Applicant Privacy Policy By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide. Connect with us on social media! Click on the quicklinks below to find out more about our company and associates