Job Closed
This listing is no longer active.
Champions of customer happiness. Providing award-winning healthcare customer services and CRM solutions.
Senior Training Manager
Location
United States
Posted
75 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Senior Training Manager
Everise
Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today! The Senior Training Manager is responsible for the overall success of the client and internal training for new agents, upskill training, new products, new policies, security, privacy, and internal programs. The TM partners with Clients and Management on training strategy to determine the overall vision, focus, and implementation of training. The TM manages the team of trainers and supports their ongoing professional development. The TM also owns the overall process, content, and program improvement to standardize and institutionalize training best practices across the organization Job Requirements: - Lead the training strategy and roadmap, ensuring programs align with organizational goals, compliance needs, and performance outcomes. - Oversee the delivery of training programs, ensuring facilitators, SMEs, and training teams execute sessions effectively and consistently. - Conduct training needs assessments to identify skill gaps, workforce capability trends, and priority development areas. - Manage and support the training team, including trainers, coordinators, or vendors—providing coaching, performance feedback, and operational guidance. - Coordinate with instructional design or external partners to ensure content is accurate, up-to-date, and aligned with business objectives (but not created by this role). - Own training operations, including scheduling, logistics, resource allocation, and stakeholder communication. - Evaluate training effectiveness, using data and feedback to drive continuous improvement and evidence-based decisions. - Partner with business leaders to support onboarding, role-specific training, compliance training, and organizational development initiatives. - Maintain training standards, documentation, and processes to ensure consistency across regions, departments, or programs. - Manage vendor relationships, ensuring third-party training solutions meet organizational expectations. Qualifications: - 5–7+ years of experience in training or operations management, learning operations or a related leadership role. - Demonstrated experience managing training teams and driving performance in a fast‑paced environment. - Strong expertise in training delivery oversight, including facilitation standards, logistics, scheduling, and operational planning. - Proven ability to conduct training needs assessments and translate findings into actionable training strategies. - Experience partnering with instructional design teams or external clients to ensure content quality and alignment - Data-driven decision-making skills, with the ability to analyze training metrics, identify trends, and evaluate program effectiveness. - Strong stakeholder management and communication skills, with the ability to influence leaders and collaborate cross‑functionally. - Excellent organizational and project management skills, including the ability to balance multiple priorities and deadlines. - Knowledge of adult learning principles and best practices in training operations and program implementation. If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Related Guides
Related Categories
Related Job Pages
More Learning and Development Jobs
Middle School Comprehensive Science and Biology Teacher
Stride, Inc.Stride, Inc., formerly known as K12 Inc., is a leading provider of personalized online education programs and services, including customized tutoring, online ed
Job Description Required Certificates and Licenses: Florida 5 Year Professional 6-12 Biology Certificate preferred or Florida 5 Year Professional 5-9 Science Certificate Residency Requirements: Florida This positions offers a base salary of $47,500 plus the eligibility of a performance bonus. Start Date - July 28, 2026 The Teacher is a highly qualified, state certified educator responsible for delivering specific course content in an online environment. Teachers provide instruction, support, and guidance, manage the learning process, and focus on students’ individual needs. Teachers monitor student progress through Stride K12’s learning management system. They actively work closely with students and parents/learning coaches to advance each student’s learning toward established goals. Teachers typically work from home but must travel occasionally throughout the year to various school functions, such as state testing or as otherwise required by the school. K12, a Stride Company, believes in Education for ANY ONE. We provide families with an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. In support of this, we are committed to creating and maintaining a culture of inclusion and diversity where our employees are passionate about serving students and families, treat one another and customers with respect, challenge each other to innovate and always strive to do better. Passionate Educators are needed at the Stride K12 partner school, Digital Academy of Florida (DAOF). We want you to be a part of our talented team! The mission of Digital Academy of Florida (DAOF) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us! This is a full-time position. Ability to work independently, typically 40+ hours per week is required. Ability to maintain a professional home office without distraction during workday, typically 9-5 (or 8-4) or as defined by the school. ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties. · Provides rich and engaging synchronous and asynchronous learning experiences for students · Commitment to personalizing learning for all students · Demonstrates a belief in all students’ ability to succeed and meet high expectations · Differentiates instruction based on student level of mastery · Augments course content according to prescribed policies and procedures using appropriate asynchronous and synchronous tools under guidance from principal and coach · Maintains grade book ensuring student academic integrity, makes student placement and promotion decisions, and alerts administrators to concerns about student performance and progress · Prepares students for high stakes standardized tests · Understands that a primary responsibility is to establish and maintain positive rapport with families and regularly communicates with and responds to students and learning coaches/parents in a timely manner · Supports learning coaches/parents with student curricular and instructional issues, as well as basic troubleshooting in a virtual classroom environment that is in line with academy policies and procedures · Travels as required (on average once per month and/or approximately 20% of the time) for face-to-face professional development, student testing, and as required by school REQUIRED MINIMUM QUALIFICATIONS: · Bachelor's degree AND · Active state teaching license AND · Ability to clear required background check DESIRED QUALIFICATIONS: · Experience working with proposed age group. · Experience supporting adults and children in the use of technology. · Experience teaching in an online (virtual) and/or in a brick-and-mortar environment. · Experience with online learning platforms. · Ability to work collaboratively with other teachers to interpret and produce numeric, tabular, and graphic representations of student data, and use it to drive instructional decisions. · Receptive to receiving coaching regularly with administrators and teacher trainers. · Ability to embrace change and adapt to ensure excellent student outcomes. · Proficient in Microsoft Excel, Outlook, Word, PowerPoint. · Ability to rapidly learn and adapt to new technologies and teaching platforms. · Ability to maintain teacher certification/professional development hours and fluency in K12 systems, programs and curriculum. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · This position is virtual. Job Type Regular The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting stridecareers@k12.com. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
Middle School English Teacher
Stride, Inc.Stride, Inc., formerly known as K12 Inc., is a leading provider of personalized online education programs and services, including customized tutoring, online ed
Job Description Required Certificates and Licenses: Florida 5 Year Professional 5-9 or 6-12 English Teaching Certificate AND ESOL AND Reading Endorsements Residency Requirements: Florida This positions offers a base salary of $47,500 plus the eligibility of a performance bonus. Start Date - July 28, 2026 The Teacher is a highly qualified, state certified educator responsible for delivering specific course content in an online environment. Teachers provide instruction, support, and guidance, manage the learning process, and focus on students’ individual needs. Teachers monitor student progress through Stride K12’s learning management system. They actively work closely with students and parents/learning coaches to advance each student’s learning toward established goals. Teachers typically work from home but must travel occasionally throughout the year to various school functions, such as state testing or as otherwise required by the school. K12, a Stride Company, believes in Education for ANY ONE. We provide families with an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. In support of this, we are committed to creating and maintaining a culture of inclusion and diversity where our employees are passionate about serving students and families, treat one another and customers with respect, challenge each other to innovate and always strive to do better. Passionate Educators are needed at the Stride K12 partner school, Digital Academy of Florida (DAOF). We want you to be a part of our talented team! The mission of Digital Academy of Florida (DAOF) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us! This is a full-time position. Ability to work independently, typically 40+ hours per week is required. Ability to maintain a professional home office without distraction during workday, typically 9-5 (or 8-4) or as defined by the school. ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties. · Provides rich and engaging synchronous and asynchronous learning experiences for students · Commitment to personalizing learning for all students · Demonstrates a belief in all students’ ability to succeed and meet high expectations · Differentiates instruction based on student level of mastery · Augments course content according to prescribed policies and procedures using appropriate asynchronous and synchronous tools under guidance from principal and coach · Maintains grade book ensuring student academic integrity, makes student placement and promotion decisions, and alerts administrators to concerns about student performance and progress · Prepares students for high stakes standardized tests · Understands that a primary responsibility is to establish and maintain positive rapport with families and regularly communicates with and responds to students and learning coaches/parents in a timely manner · Supports learning coaches/parents with student curricular and instructional issues, as well as basic troubleshooting in a virtual classroom environment that is in line with academy policies and procedures · Travels as required (on average once per month and/or approximately 20% of the time) for face-to-face professional development, student testing, and as required by school REQUIRED MINIMUM QUALIFICATIONS: · Bachelor's degree AND · Active state teaching license AND · Ability to clear required background check DESIRED QUALIFICATIONS: · Experience working with proposed age group. · Experience supporting adults and children in the use of technology. · Experience teaching in an online (virtual) and/or in a brick-and-mortar environment. · Experience with online learning platforms. · Ability to work collaboratively with other teachers to interpret and produce numeric, tabular, and graphic representations of student data, and use it to drive instructional decisions. · Receptive to receiving coaching regularly with administrators and teacher trainers. · Ability to embrace change and adapt to ensure excellent student outcomes. · Proficient in Microsoft Excel, Outlook, Word, PowerPoint. · Ability to rapidly learn and adapt to new technologies and teaching platforms. · Ability to maintain teacher certification/professional development hours and fluency in K12 systems, programs and curriculum. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · This position is virtual. Job Type Regular The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting stridecareers@k12.com. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
Middle School Math Teacher
Stride, Inc.Stride, Inc., formerly known as K12 Inc., is a leading provider of personalized online education programs and services, including customized tutoring, online ed
Job Description Required Certificates and Licenses: Florida 5 Year Professional 5-9 or 6-12 Math Teaching Certificate Residency Requirements: Florida This positions offers a base salary of $47,500 plus the eligibility of a performance bonus. Start Date - July 28, 2026 The Teacher is a highly qualified, state certified educator responsible for delivering specific course content in an online environment. Teachers provide instruction, support, and guidance, manage the learning process, and focus on students’ individual needs. Teachers monitor student progress through Stride K12’s learning management system. They actively work closely with students and parents/learning coaches to advance each student’s learning toward established goals. Teachers typically work from home but must travel occasionally throughout the year to various school functions, such as state testing or as otherwise required by the school. K12, a Stride Company, believes in Education for ANY ONE. We provide families with an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. In support of this, we are committed to creating and maintaining a culture of inclusion and diversity where our employees are passionate about serving students and families, treat one another and customers with respect, challenge each other to innovate and always strive to do better. Passionate Educators are needed at the Stride K12 partner school, Digital Academy of Florida (DAOF). We want you to be a part of our talented team! The mission of Digital Academy of Florida (DAOF) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us! This is a full-time position. Ability to work independently, typically 40+ hours per week is required. Ability to maintain a professional home office without distraction during workday, typically 9-5 (or 8-4) or as defined by the school. ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties. · Provides rich and engaging synchronous and asynchronous learning experiences for students · Commitment to personalizing learning for all students · Demonstrates a belief in all students’ ability to succeed and meet high expectations · Differentiates instruction based on student level of mastery · Augments course content according to prescribed policies and procedures using appropriate asynchronous and synchronous tools under guidance from principal and coach · Maintains grade book ensuring student academic integrity, makes student placement and promotion decisions, and alerts administrators to concerns about student performance and progress · Prepares students for high stakes standardized tests · Understands that a primary responsibility is to establish and maintain positive rapport with families and regularly communicates with and responds to students and learning coaches/parents in a timely manner · Supports learning coaches/parents with student curricular and instructional issues, as well as basic troubleshooting in a virtual classroom environment that is in line with academy policies and procedures · Travels as required (on average once per month and/or approximately 20% of the time) for face-to-face professional development, student testing, and as required by school REQUIRED MINIMUM QUALIFICATIONS: · Bachelor's degree AND · Active state teaching license AND · Ability to clear required background check DESIRED QUALIFICATIONS: · Experience working with proposed age group. · Experience supporting adults and children in the use of technology. · Experience teaching in an online (virtual) and/or in a brick-and-mortar environment. · Experience with online learning platforms. · Ability to work collaboratively with other teachers to interpret and produce numeric, tabular, and graphic representations of student data, and use it to drive instructional decisions. · Receptive to receiving coaching regularly with administrators and teacher trainers. · Ability to embrace change and adapt to ensure excellent student outcomes. · Proficient in Microsoft Excel, Outlook, Word, PowerPoint. · Ability to rapidly learn and adapt to new technologies and teaching platforms. · Ability to maintain teacher certification/professional development hours and fluency in K12 systems, programs and curriculum. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · This position is virtual. Job Type Regular The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting stridecareers@k12.com. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
Role Description At Bloom, we are dedicated to revolutionizing the insurance industry through innovation and excellence. The virtual Seasonal Training Specialist supports onboarding and training initiatives during peak business periods. This role is responsible for facilitating live virtual training sessions, guiding learners through course content, and ensuring employees are prepared to perform successfully in their roles. The specialist creates an engaging and supportive online learning environment while delivering training through virtual platforms and digital learning tools. This is a seasonal, temporary role supporting our AEP onboarding training period. The training season typically concludes around September–October, and assignments will end around that timeframe in alignment with business needs. - Facilitate live virtual training sessions for new hires and existing employees - Deliver onboarding, systems, product, compliance, and process training in a virtual environment - Lead discussions, activities, simulations, and role plays using virtual training tools - Provide real-time coaching, feedback, and learner support - Monitor participation, engagement, and completion - Assist with virtual classroom setup - Troubleshoot basic learner technical issues during training sessions - Maintain a high-energy, inclusive, and engaging virtual classroom experience - Perform all other duties as assigned Qualifications - Associate's degree preferred, High School Diploma required - 1+ years of experience delivering exceptional instructor-led in-person and/or virtual training preferred - 6+ months of experience in a customer-facing role required - Medicare/Medicaid/Individual Insurance experience preferred - Health Insurance License is preferred - Strong verbal communication and presentation skills - Proficient with standard workplace technology - Meets/exceeds goals and targets on program Requirements - A home office with high-speed internet access and a distraction-free workspace is required - Required Equipment: A Bloom-issued computer and a minimum of two monitors - Camera use is required for all facilitation sessions. Facilitators are expected to remain visible and on camera for an average of 6–8 hours per day - Must have availability Mon-Fri from 8:45am – 5:30 pm EST - May require some weekend or early/late schedules - Able to effectively communicate and lead (control) a group of 1-20 in a virtual environment - Ability to adapt to changing routines and roles - Comfortable facilitating educational activities - Comfortable and competent using a computer: general usability, keyboarding, internet and equipment - Comfortable and competent using Microsoft Office applications: Word, Excel, PowerPoint - Good attention to detail in record keeping - Strong problem-solving skills - Works well within a team - Effectively manage time and perform under pressure Benefits - Competitive compensation - Long-term growth opportunities - Remote work environment - BeBloom™, our proprietary employee training and engagement program - Opportunities to get involved, build connections, and share your voice Core Values - Put People First: Uphold and promote a people-first culture within the organization, emphasizing empathy, kindness, and a commitment to making a positive difference. - Be Stronger Together: Embrace a team player mentality, leveraging the strengths of yourself and others to collaborate as one team. - Do What’s Right: Adhere to high ethical standards, acting with integrity to do what’s right for partners, customers, and colleagues. - Embrace a Growth Mindset: Embrace a culture of continuous learning, education, and professional development. - Drive Solutions: Demonstrate ingenuity and skill by sharing ideas and solutions that drive our mission forward. Qualifications Avoid Recruitment Fraud: Bloom corresponds with candidates via several communication channels including our secure online application portal. We may also correspond with candidates using email, phone call, or text message. We interview all candidates via phone and/or Microsoft Teams. At least one interview will always precede an offer of employment. We do not send offers of employment to candidates without prior communication. Bloom does not request confidential banking information, such as checking or savings account numbers and routing numbers, prior to an offer of employment. We will never contact a candidate or potential candidate via email, text message, social media message, Venmo, or another digital payment service to send or request money. In addition, Bloom does not ask for personal-banking access credentials, such as usernames, PIN numbers, or passwords. We urge all candidates to avoid recruitment fraud by ensuring any and all information you provide to our company is supplied via our secure online application portal. If you are unsure whether or not you are operating on our secure platform or uncertain as to whether or not a communication you've received has come from Bloom, please reach out to recruiter@bloominsurance.com .


