• Coordinate with business development teammates to properly transfer sales cycle knowledge for each new implementation the IPM will manage. • Drive exceptional, consistent project management for concurrent projects. • Translate business needs into comprehensive project plans including objectives, timeline, deliverables, budget and quality standards for the entire life cycle of the project. • Serve as the day-to-day project lead, ensuring the progress of teams against established goals. • Coordinate with leaders to secure needed resources based on availability and talent needed. • Communicate closely with account teams and customer contacts throughout the implementation so that all parties understand tasks, deadlines and items that put timelines at risk if delays occur. • Manage customer expectations and raise appropriate issues to Director of Operations and other leaders. • Drive results with all parties (EBTech/account team/customer/carriers) • Develop a trusted advisor relationship with customer contacts through efficient, quality execution of projects, effective communication, and value-added consulting advice • Train customers on use of new tools and approaches • Follow organizational and line of business processes, protocols and quality standards in the development and deployment of solutions.

Position Summary We are adding new team members and are looking for motivated individuals to join us as Destination Services Advisor. In this role, you will support travelers by helping coordinate destination-specific arrangements, reviewing available travel components, and ensuring trip details are properly prepared before departure. This opportunity is a strong match for individuals who enjoy assisting clients, staying organized, and contributing to smooth travel experiences while working within a flexible, structured remote setting. Responsibilities - Provide support to clients during the planning phase of their trips by helping organize destination-related details - Evaluate lodging options, transportation selections, and activity availability using approved supplier platforms - Offer guidance that reflects each traveler's preferences, expectations, and spending plans - Communicate with clients through digital messaging, email correspondence, and scheduled calls as needed - Assist with itinerary revisions, confirmations, and follow-up service requests - Keep documentation current and properly recorded within internal systems - Attend scheduled onboarding sessions and ongoing team training activities Opportunity Highlights - Flexible scheduling designed to support a remote work environment - Access to step-by-step onboarding and continued learning resources - Participation eligibility for supplier incentive programs and travel industry benefits - A team-oriented atmosphere with mentorship and collaboration available - Experience-building opportunities within travel coordination and client support services Candidate Requirements - Clear and professional written and verbal communication skills - Strong time management abilities and attention to detail - Confidence using web-based platforms and everyday computer tools - Consistent internet access required - Minimum age requirement of 18 years - Applicants must be legally eligible to work in the US, UK, Mexico, Australia, or Spain

Position Overview We are growing our team and inviting service-focused individuals to join us as Vacation Services Consultant. In this role, you'll assist clients with researching travel options, coordinating reservations, and ensuring every detail of their trip is organized accurately and efficiently. This opportunity is ideal for individuals who enjoy helping others, communicating clearly, and managing travel details within a structured yet flexible remote environment. You'll play an important role in supporting travelers from the planning stage through final confirmations. Key Responsibilities Guide clients through itinerary planning and travel coordination Research destination options, accommodations, and transportation using approved platforms Provide tailored suggestions that align with traveler preferences and budgets Maintain professional communication via email, phone, and messaging systems Monitor reservation updates, adjustments, and service requests as needed Keep organized and accurate client records within internal systems Participate in onboarding sessions, team updates, and ongoing training opportunities What You'll Receive Flexible scheduling within a remote work structure Ongoing training resources and development support Access to travel-related incentives and supplier perks A collaborative team environment with mentorship available Opportunities to strengthen customer service and coordination skills Preferred Qualifications Strong written and verbal communication abilities Detail-oriented mindset with solid organizational habits Comfortable using computers, web-based systems, and online tools Reliable internet connection required Must be 18 years of age or older Applicants must be legally eligible to work in the United States, United Kingdom, Mexico, Australia, or Spain

• Responsible for developing and implementing security strategies and solutions. • Analyze and assess IT security risks. • Develop security concepts and policies. • Advise clients on current security standards and technologies. • Conduct security audits and vulnerability assessments. • Train and raise awareness among employees on security matters.