About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Role: Technical Implementation Specialist I – Support Role. Location: Maryland – Virtual Years of Experience: 3 - 6 Years Looking for Citizens Only. Work timings: 11 am - 8 pm EST, 2 pm – 11 pm EST shift Job Description Position works in high call volume Service Desk environment supporting NCR's small and medium sized customers and their analysts in providing problem resolution for NCR products and services. Provide technical phone and email support on industry-specific products, systems and numerous software products; Provide accurate and creative solutions to user problems to maximize product or system availability. Responsible for ensuring the customer's entitlement of services adhere to contract SLAs and the manner in which faults are addressed results in high customer satisfaction ratings; Remotely deliver solutions, work through others to dispatch service personnel; Work directly with the customer to understand and/or escalate the problem to the next level. Call and incident management. Calls are made and received via Genesys Cloud contact center system. Incidents are managed via the ticketing system. Incidents include the following: - Diagnosis - Steps for troubleshooting - Tools used for troubleshooting - Next steps for troubleshooting - Escalations, why and what group - Root Cause Resolution Able to follow through on open cases involving customer inquiries/complaints. Knowledge in troubleshooting hardware/software issues to determine root cause. Use order system to acquire replacement parts for the customer (when necessary). Follow standardized departmental policy and procedures for diagnostics, troubleshooting and problem solving under the direction of senior staff. Integrate established disciplinary knowledge within own specialty area with basic understanding of related disciplines and industry practices. Gather information from a wide range of sources to resolve problems with unknown solutions including: - Internal technical groups - External technical resources - Third party vendor Basic Qualifications - Associates or Bachelor’s degree in IT or equivalent experience in a related field required - Able to work 11 am - 8 pm EST or 2 pm – 11pm EST shifts - Must already have or be willing to obtain Public Trust Clearance to be eligible - Minimum of 2 years Help Desk or related IT experience - Understanding of Windows 11, Microsoft Office Suite - Understanding LAN and WAN terminology, IP protocols, Ports, VPN connections, Active Directory - Understanding of Knowledge Base Systems such as QuickBase and Confluence - Understanding of ticket systems such as ServiceNow, Remedy, or JIRA - Understanding of hardware troubleshooting including retail peripheral devices such as printers, scanners, scales - Excellent communication skills both written and verbal - Fluent in the use of the English language - Strong interpersonal skills - Attention to detail - Have a strong desire for quality - Sense of urgency - Ability to multi-task - Ability to work flexible schedule (evenings/weekends) Preferred Qualifications - POS deployment - Computer Information Systems, Network+, Security+, Microsoft or Cisco certification Salary Range: $65,100.00 - $97,700.00 Offers of employment are conditional upon passage of screening criteria applicable to the job. Full time employee benefits include: - Medical Insurance - Dental Insurance - Life Insurance - Vision Insurance - Short/Long Term Disability - Paid Vacation - 401k EEO Statement Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

Diese Position richtet sich an Menschen, die an der Schnittstelle von Beratung und Engineering aufblühen. Du verantwortest die End-to-End-Lieferung komplexer Kundenlösungen auf Basis der PriceHubble-Plattform — vom ersten Discovery-Workshop bis zum Go-Live. Du arbeitest eng mit Sales, Product, Engineering und Customer Success zusammen, und deine Arbeit prägt direkt, wie DACH-Kunden PriceHubble erleben. Die Rolle teilt sich ungefähr gleich auf in: - Kundenberatung und Solution Design (~50%) - Technische Architektur, Projektleitung und operative Umsetzung (~50%) Du solltest sowohl vor einem Head of Digital einer Großbank überzeugen als auch ein API-Schema reviewen oder einen Webhook konfigurieren können. Dazu bist du regelmäßig in der gesamten DACH-Region unterwegs, um belastbare Kundenbeziehungen aufzubauen. Kundenberatung & Solution Design - Leitung von Discovery-Workshops zur Ermittlung von Kundenanforderungen und Definition des Lösungsumfangs - Übersetzung komplexer Geschäftsanforderungen in strukturierte, technisch fundierte Lösungsdesigns - Entwicklung von Integrationsarchitekturen, die PriceHubble-Services mit Kundenumgebungen verbinden - Definition von Integrationsstrategien über APIs, Automatisierungs-Workflows und hybride Setups - Unterstützung von Pre-Sales-Gesprächen sowie technischem Scoping und Angebotserstellung Technische Architektur & Umsetzung - Design und Implementierung von API-basierten Integrationen (REST APIs, OAuth, Webhooks) - Aufbau und Konfiguration von Automatisierungs-Workflows (z. B. ActivePieces oder ähnliche Tools) - Integration mit CRM-Systemen und externen Plattformen - Strukturierung von Datenflüssen und Immobilien-Dossiers innerhalb der PriceHubble-Plattform - Implementierung von Workflow-Automatisierungen, Engagement-Triggern und KI-gestützten Workflows Projektleitung & Delivery - Verantwortung für den gesamten Lösungslebenszyklus — vom Design bis zur Produktivstellung - Definition von Projektumfang, Meilensteinen und Implementierungs-Roadmaps - Koordination mit internen Teams — Engineering, Product und Data - Sicherstellung von Skalierbarkeit, Wartbarkeit und DSGVO-Konformität aller Lösungen - Übernahme von Tests, Deployment und sauberem Handover an Customer Success

Role Description This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Emergency Management Consultant - REMOTE. In this role, you will contribute to improving resilience and emergency preparedness for clients across various industries, including healthcare and technology. Your expertise will help organizations navigate disruptions confidently, ensuring their operations and personnel remain safe and effective. This impactful position ensures that your work makes a meaningful difference to people and the planet. Join us in driving positive change and building a better future through effective emergency and business continuity strategies. Accountabilities - Develop Emergency Operations Plans (EOPs) & Emergency Action Plans (EAPs) - Apply ICS principles in planning, training, and response - Support Emergency Response Teams (hazmat, medical, evacuation, fire) - Conduct hazard/risk/resilience assessments - Lead Business Impact Analyses (BIAs) and continuity strategies - Conduct program assessments and compliance audits (ISO 22301, OSHA 1910.38) - Integrate IT Disaster Recovery & cyber scenarios - Deliver emergency preparedness and business continuity training - Design & facilitate HSEEP-aligned exercises - Support proposals, scopes, and client expansion Qualifications - 3–7 years in Emergency Management, Business Continuity, EHS, or related consulting - Experience developing emergency plans, continuity plans, drills, or exercises - Strong communication, project management, and client engagement skills - Knowledge of ICS, HSEEP, COOP/COG, NFPA standards - Master’s degree preferred (or Bachelor’s + equivalent experience) - Bonus points for certifications: CBCP, MBCI, CEM, CEDP - Experience in high-tech/semiconductor emergency response is a plus - Background in healthcare emergency management & regulatory compliance is a major advantage Benefits - Competitive salary based on experience and qualifications - Group-sponsored health and dental insurance - Short-term and long-term disability benefits - Company-matched 401k plan - Company-paid life insurance - 11 paid holidays and 4 weeks paid time off - Commitment to diversity and inclusion

Role Description This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Emergency Management Consultant - REMOTE. In this role, you will contribute to improving resilience and emergency preparedness for clients across various industries, including healthcare and technology. Your expertise will help organizations navigate disruptions confidently, ensuring their operations and personnel remain safe and effective. This impactful position ensures that your work makes a meaningful difference to people and the planet. Join us in driving positive change and building a better future through effective emergency and business continuity strategies. Accountabilities - Develop Emergency Operations Plans (EOPs) & Emergency Action Plans (EAPs) - Apply ICS principles in planning, training, and response - Support Emergency Response Teams (hazmat, medical, evacuation, fire) - Conduct hazard/risk/resilience assessments - Lead Business Impact Analyses (BIAs) and continuity strategies - Conduct program assessments and compliance audits (ISO 22301, OSHA 1910.38) - Integrate IT Disaster Recovery & cyber scenarios - Deliver emergency preparedness and business continuity training - Design & facilitate HSEEP-aligned exercises - Support proposals, scopes, and client expansion Qualifications - 3–7 years in Emergency Management, Business Continuity, EHS, or related consulting - Experience developing emergency plans, continuity plans, drills, or exercises - Strong communication, project management, and client engagement skills - Knowledge of ICS, HSEEP, COOP/COG, NFPA standards - Master’s degree preferred (or Bachelor’s + equivalent experience) - Bonus points for certifications: CBCP, MBCI, CEM, CEDP - Experience in high-tech/semiconductor emergency response is a plus - Background in healthcare emergency management & regulatory compliance is a major advantage Benefits - Competitive salary based on experience and qualifications - Group-sponsored health and dental insurance - Short-term and long-term disability benefits - Company-matched 401k plan - Company-paid life insurance - 11 paid holidays and 4 weeks paid time off - Commitment to diversity and inclusion Company Description