• Lead and facilitate HRSD discovery workshops with business and HR stakeholders • Conduct stakeholder interviews to understand current-state HR processes and challenges • Translate business requirements into HRSD-aligned use cases • Assess feasibility of use cases within ServiceNow HRSD capabilities • Advise on best-practice HRSD design and operating models • Develop discovery documentation, including findings, recommendations, and assumptions • Create and present executive-ready materials, including the HRSD business case and roadmap • Collaborate with client teams to validate insights and recommendations • Demonstrate strong functional understanding of ServiceNow HRSD capabilities, including but not limited to: Employee Verification, Contract Change requests, New Hire HR requests, Personal Data Updates, Leave Requests, Generic HR Case Management, Basic HR dashboards and reporting, Integration with SuccessFactors

• Assist customer’s business needs with Low Code Application Platform modules and business process expertise • Requirements gathering, user story writing, verification testing • Ensure development products meet definition of done and validate business requirements • Author content and peer-review documents, including user acceptance tests, training documentation and training delivery.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. If you want to make work, work better, we want you. To learn more, check out our Early Career Page!   At ServiceNow, we are dedicated to fostering the next generation of AI innovators. We provide cutting-edge educational programs designed to equip students with the skills and knowledge to excel in the rapidly evolving field of artificial intelligence. Job Description AI.Accelerate Overview: Are you a technically curious and ambitious undergraduate student with a passion for Artificial Intelligence? ServiceNow invites you to explore our AI.Accelerate program where you can develop practical AI skills and gain hands-on experience in a dynamic, fast-paced, and immersive environment. This eight-week unpaid bootcamp is designed to provide a comprehensive introduction to the core concepts and techniques of AI, with a focus on practical application and real-world problem-solving. You'll learn from experienced instructors, work on challenging projects, and collaborate with a cohort of talented peers. - Dates: June 15 – July 31, 2026 (Virtual) + Week 8—beginning of August (In Person) - Location: Virtually via Zoom - Duration: 4 hours a week (plus homework) What You'll Learn: - Agentic AI Foundations: Understand what makes an AI system "agentic" — including autonomy, reasoning, and action-taking — and how LLMs are evolving from chat tools into decision-making agents. - Agentic Design Patterns: Explore key architectural patterns including React, chain-of-thought, tool use, and memory, and understand the difference between single-agent and multi-agent systems and when to use each. - Prompt Engineering: Learn techniques for writing reliable, production-grade prompts that drive consistent and predictable agent behavior at scale. - Building Agents: Design agents that use tools, APIs, and external data sources, and learn how to structure agent memory — both short-term and long-term — for complex, multi-step tasks. - Multi-Agent Orchestration: Build and manage multi-agent workflows where agents collaborate, delegate, and hand off tasks to accomplish goals that no single agent could complete alone. - Evaluation Frameworks: Learn why evaluations are the most critical part of building AI systems and how to design frameworks that define what to measure and how to measure it effectively. - AI Safety & Responsible Use: Understand real-world failure modes including hallucination, prompt injection, and behavioral drift, and learn how to build guardrails and safety checks into agentic pipelines. - Capstone Project: Design, build, evaluate, and defend an AI agent from scratch — putting every concept from the program into practice and presenting your work to a panel of ServiceNow engineers and leaders. Innovative Learning Structure: - A blend of lectures, hands-on laboratories, and collaborative projects fostering a cohort- based, hands on learning experience. - The program concludes with an in-person experience where participants showcase their capstone project, explore career opportunities at ServiceNow, and connect with the broader engineering community. - please note: this is an unpaid program and is not an internship Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. - Experience with debugging and testing software through a CI lifecycle - Experience with Java, OOP, and Design Patterns - Experience with relational databases such as MySQL and Oracle - Experience with front-end technologies (HTML, JavaScript, CSS) - Some working knowledge and ability to use tools to assist with daily tasks (IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix too Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Intern (Fixed Term) - Region: AMS - North America and Canada - Work Persona: Flexible or Remote

LightFeather is seeking a Senior ServiceNow Business Analyst to lead the requirements gathering and process design for our federal agency clients. In this role, you will act as the critical bridge between federal business stakeholders and our technical development teams. You will be responsible for translating complex mission requirements into scalable ServiceNow solutions, ensuring compliance with federal standards, and maintaining the highest quality of data in our backlog.. This is a Full Time, Remote Position. Location: Fully Remote (EST hours)Job Type: Full-timeCitizenship: U.S. Citizenship RequiredClearance Requirement: Ability to obtain and maintain a Secret Level security clearance. Responsibilities - Lead client workshops and focus groups to elicit, analyze, and document business requirements, ensuring alignment with agency mission goals. - Translate high-level business needs into comprehensive user stories, acceptance criteria (AC), and functional specifications within Agile/Scrum frameworks. - Conduct gap analysis to identify the delta between current legacy processes and ServiceNow "Out of the Box" (OOTB) functionality. - Collaborate directly with the Agile Coach to design, document, and distribute new Agile processes and standard operating procedures (SOPs) that support all ServiceNow delivery teams. Ensure these processes drive consistency, efficiency, and alignment across the broader program. - Review all user stories and requirements for accuracy, completeness, and ambiguity. Ensure every story meets the team's "Definition of Ready" before it is approved for sprint planning. - Provide guidance and mentorship to junior developers and junior analysts. Help them understand business context, federal domain constraints, and ServiceNow best practices to foster their professional growth. - Conduct peer reviews of functional designs and test scripts to maintain high standards of quality control across the delivery team. - Develop detailed process maps, workflows, and data models to visualize end-to-end service delivery. - Advise government stakeholders on ServiceNow best practices, steering them away from excessive customization that creates technical debt. - Collaborate with System Architects to ensure functional designs are technically feasible. - Ensure all solution designs adhere to federal IT standards, including Section 508 compliance (accessibility) and FISMA/NIST security controls. - Develop and execute User Acceptance Testing (UAT) plans, creating test scripts and coordinating testing sessions with government personnel. - Create federal-grade deliverables, including Standard Operating Procedures (SOPs), User Guides, and Training Decks. Required Qualifications and Skills: - U.S. Citizenship - Ability to obtain and maintain a Secret Level security clearance. - Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field. - 5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform. - Proven experience working in the federal contracting space (DoD, DHS, or Civilian agencies). - Experience working in an Agile/Scrum environment. - Deep knowledge of ServiceNow ITSM and at least one other major workflow (e.g., ITOM, HRSD, SPM, ITAM, Custom Applications). - Strong experience with Jira, ServiceNow Agile, or Azure DevOps for backlog management. - Proficiency in Visio, LucidChart, or similar tools for process mapping. - ServiceNow Certified System Administrator (CSA) - REQUIRED Preferred: - ITIL v4 Foundation (or higher). - Project Management Professional (PMP) or Agile certifications (CSM, SAFe PO/PM). Why Join LightFeather? At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.