Senior Manager, Premium Support Engineer (Databolt) - Capital One Software (Remote) Summary: As a Premium Support Engineer , you will be the primary technical authority and strategic partner for our highest-priority enterprise customers. You will bridge the gap between high-scale software engineering and white-glove technical account management, specifically driving success for customers operating in air-gapped and self-hosted environments. You are not just a support contact; you are a "local guide" embedded within the customer's journey, ensuring their vaultless tokenization architecture is deterministic, resilient, and performant at a scale of billions of daily operations. Why You'll Love This Role: You will be at the forefront of Capital One Software's expansion into the B2B market, supporting a "Core Product" proven to handle 150B+ monthly operations. You will work with a product that secures sensitive data while maintaining its utility for high-scale analytics and AI. Key Responsibilities: 1. Strategic Technical Advocacy (Live BAU) - Serve as the "Single Point of Contact" for all technical inquiries, providing accelerated response times (e.g., 1-hour P1 response) tailored to the customer's specific network topology. - Lead Monthly and Quarterly Business Reviews (MBR/QBR) to report on incident trends, root cause analysis (RCA), and overall system health. - Advocate for customer feature requests within the Databolt product roadmap to solve unique air-gapped or hybrid-SaaS challenges. 2. Post-Live Operations & Resilience - Manage the full lifecycle of self-hosted Data Plane instances, including zero-downtime upgrades and version parity management. - Proactively monitor local telemetry and performance metrics (TPS, latency drift) using Prometheus or similar tools to identify bottlenecks before they impact production. - Own the P1/P2 incident response process, driving rapid remediation within restricted environments where external cloud access is limited. 3. Ecosystem Hardening (Pre-Live Readiness) - Architect and simulate the customer's internal Kubernetes/EKS environment to validate patches and configuration bundles prior to production deployment. - Design and implement secure "manual sync" protocols for delivering dynamic code libraries and Docker images to air-gapped systems. - Collaborate with customer Data Architects to design custom Access Policies, RBAC groups, and Field Templates that align with internal governance. Basic Qualifications - Bachelor's Degree - At least 7 years of experience in technical account management, enterprise B2B support, or customer-facing engineering roles. - At least 5 years of experience with AWS (Multi-AZ, EKS, KMS, Secrets Manager) - At least 5 years of experience in security and networking, including knowledge of mTLS, JWT, OAuth, and Data Loss Prevention (DLP) configurations in restricted VPC environments. - At least 3 years of experience with Infrastructure as Code (Terraform, AWS CloudFormation) to provision, replicate, and tear down customer cloud environments in internal sandboxes. - At least 3 years of experience programming with Java, Python, Go, or PySpark SDKs. - At least 3 years of experience with enterprise data platforms (Snowflake, Databricks). Preferred Qualifications - 10+ years of experience in IT, DevOps, or Software Engineering. - Experience supporting highly regulated (PCI-DSS, GDPR, CCPA) financial service environments. - 7+ years of experience troubleshooting distributed systems in zero-access, air-gapped, or highly restricted self-hosted environments, relying on sanitized logs, CLI diagnostic outputs, and asynchronous screen-shares. - 5+ years of experience acting as a P1 Incident Commander, with the ability to lead high-stakes "War Rooms," manage executive communications, and navigate Shared Responsibility Model disputes with enterprise Infosec teams. - At least 4+ years experience with metadata management in enterprise data platforms like Snowflake (SPCS, Native Apps) and Databricks (Unity Catalog) - Experience with vaultless tokenization or advanced cryptographic primitives (AES-256, FPE). - Proficiency with Helm charts, Docker image hardening, and automated CI/CD pipelines. At this time, Capital One will not sponsor a new applicant for employment authorization for this position The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $209,000 - $238,500 for Sr. Manager, Solutions Architecture McLean, VA: $229,900 - $262,400 for Sr. Manager, Solutions Architecture New York, NY: $250,800 - $286,200 for Sr. Manager, Solutions Architecture Richmond, VA: $209,000 - $238,500 for Sr. Manager, Solutions Architecture San Francisco, CA: $250,800 - $286,200 for Sr. Manager, Solutions Architecture Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

• Lead and Grow Your Team: Directly manage, mentor, and coach a team of engineers and tech leads, focusing on career development, performance, and skill enhancement. • Engineering Strategy: Collaborate with the Engineering Leadership Team to define and drive the overall Engineering Team vision, strategy, and roadmap. Own the team's application health and reliability, leading the prioritization and management of technical debt and ensuring adherence to SRE principles for monitoring and incident response. • Execution and Delivery: Partner with Product and Design teams to translate high-level concepts and designs into well-defined projects, ensuring high-quality, on-time delivery from conception through production. • Agile Process Champion: Ensure rigorous documentation and definition of all work within tooling (ie. Jira), including clear user stories, acceptance criteria, and accurate real-time status updates, making the tool the authoritative source of truth for project status. • Quality and Standards: Champion best practices for code quality, architectural standards, performance, and accessibility across the code base, actively participating in pull request reviews and technical discussions. • Recruitment and Scaling: Play a critical role in the growth of the engineering team by recruiting, interviewing, and onboarding new, talented team members. • Technical Vision: Help the team strike a balance between speed of execution and building for long-term scalability and maintainability.

Title: Program Engineering Manager - Space Systems, Radiation Hardness Assurance (Hybrid) Location Manassas, Virginia, United States Physical Location Hybrid Clearance: Active Secret required; must obtain Top Secret/SCI Citizenship: U.S. Citizen (U.S. Person required) Travel: 25% Relocation: Yes Job Description: Job Description Because this role involves a combination of collaborative/in-person and independent work, it will take the form of a hybrid work format, with time split between working onsite and remotely. You don't see it, but it's there. Our employees work on the world's most advanced electronics. At Electronic Systems, you'll be among the brightest minds, working on the aerospace and defense industry's most difficult problems. Drawing strength from our differences, we're innovating for the future. And you can, too. Our flexible work environment provides you a chance to change the world without giving up your personal life. We put our customers first -exemplified by our missions: \"We Protect Those Who Protect Us\" and \"We Innovate For Those Who Move The WorldTM.\" Sound like a team you want to be a part of? Come build your career with BAE Systems. BAE Systems is seeking a Radiation Hardness Assurance Program Engineering Manager (PEM) to lead all radiation assurance activities within the Space Systems product line. Known as an industry leader in digital space electronics, the Space Systems product line can be found on almost all commercial, civil, and national security space missions. Space Systems specializes in advanced, high-reliability, and radiation tolerant and hardened digital capability in multiple generations of semiconductor components. This includes ASICs, memory, processors, and power devices, in addition to larger electronic assemblies and boards. As part of the BAE Systems team, you'll be working on challenging problems, leading creative engineers, and working to deliver advanced products by serving as engineering lead for all radiation assurance activities within the product line. You'll enjoy flexibility of your work schedule, and work in a diverse and inclusive environment. The programs you work on may encompass all aspects of product delivery, from design and analysis, through integration, test, and delivery. You'll have the opportunity to learn and grow, all as part of an exciting and engaging career. You'll be an integral part of the team allowing BAE Systems and Space Systems to create capability that supports the overall mission: "We protect those who protect us." The ideal candidate should have a good understanding of radiation testing for space applications, radiation effects, space environments, PCB board design, package design, high frequency digital technologies, mixed signal IC technologies, and electrical testing of RF and digital circuits. Approximately half of your time will be engineering management of the radiation activities, the remaining will include supporting radiation planning, execution, and testing. As a Radiation Hardness Assurance PEM, the selected candidate will be responsible for: - Technical leadership and ownership of radiation hardness assurance project activities or multiple projects working with the program manager and customer, and leading the radiation hardness assurance engineering team - Leading a team of approximately 4 radiation engineers, prioritizing and monitoring their tasks - Proposal lead for product line radiation hardness assurance, responsible for identifying labor and capital resources requirements - Develop and implement radiation assurance plans and procedures for electronic packages and integrated circuits - Conduct radiation assurance testing, including total ionizing dose, heavy ion single event effects, proton single event effects, and neutron displacement damage - Calculate error rates and determine the likelihood of radiation-induced failures - Write and review test code in various programming environments (python, MATLAB, etc.) - Responsible for developing radiation assurance requirements and related technical execution plans for multiple product line programs by collaborating with cross-functional teams throughout the product development lifecycle - Perform as Cost Account Manager (CAM) monitoring radiation engineering tasks to ensure work scope, schedule, and budget are well defined, maintained, and met associated with radiation hardness assurance in support of product line projects - Coordinating program engineering work with other stakeholder groups, including operations, quality, contracts, and finance personnel - The role will be ensuring the radiation hardness and reliability of electronic systems and components used in space and defense applications. The engineer will develop and implement radiation test strategies, perform testing, analyze test results, and provide technical guidance to cross-functional teams. Required Education, Experience, & Skills - Bachelor's Degree in Science, Engineering, or Math and 10 years' experience - Currently has a Secret level of clearance - 10 years of engineering development or production experience - Understanding of radiation hardness in digital electronics design applications, requirements, analysis, and architecture - Experience and understanding of space radiation effects and environments on component manufacturing, packaging, and test - Experience as CAM and with Earned Value Management System, program scheduling, planning, program metrics, and staffing determination - Experience leading cross functional/organizational teams and team building Preferred Education, Experience, & Skills - Master's or PhD in Science, Engineering, or Math - Ability to get a Top Secret/SCI level of clearance - Knowledge of space programs in the DoW, GEOINT, SIGINT or Communications domains - Detailed understanding of high reliability and radiation hardened electronics design, analysis, and testing - Understanding of parts procurement and integration to meet system requirements and deliver product - Multiple years' experience and demonstrated ability to lead multi-discipline engineering teams in radiation hardened digital electronics design, requirements, testing, analysis, and architecture - Multiple years' experience in independently planning, executing, managing budgets, and leading work tasks in a rapidly changing environment - Experience with proposing and leading team in radiation engineering tasks - Understanding of engineering processes and procedures across all disciplines - Understanding of project management process and procedures Pay Information Full-Time Salary Range: $146670 - $249330 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. About BAE Systems Electronic Systems BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. Electronic Systems (ES) is the global innovator behind BAE Systems' game-changing defense and commercial electronics. Exploiting every electron, we push the limits of what is possible, giving our customers the edge and our employees opportunities to change the world. Our products and capabilities can be found everywhere - from the depths of the ocean to the far reaches of space. At our core are more than 14,000 highly talented Electronic Systems employees with the brightest minds in the industry. We make an impact - for our customers and the communities we serve.

• Lead, mentor, and develop 2 teams of 8 to 10 engineers spanning full-stack, backend, and cloud migration disciplines. • Conduct regular 1:1s, drive performance review cycles, and own career development planning for engineers across levels, from junior through staff. • Foster a growth mindset and encourage adoption of AI tools and agentic AI workflows to enhance team productivity and engineering velocity. • Hire, onboard, and retain top engineering talent who embody HealthEdge values. • Provide hands-on technical mentorship and guidance, helping engineers deepen their skills and expand their impact. • Build and maintain high-performing teams with clear goals, shared accountability, and a strong sense of ownership. • Drive technical strategy and architectural decisions across their teams, partnering closely with architects and senior engineers on complex technical challenges. • Oversee the technical design and implementation of scalable, robust solutions across Microsoft and Java ecosystems, including cloud migration to AWS. • Ensure code quality, engineering best practices, and adherence to coding standards through code reviews, technical governance, and continuous improvement. • Stay current with emerging technologies and assess their applicability to the Care Solutions platform roadmap. • Plan, prioritize, and manage project timelines across multiple teams, ensuring on-time delivery of projects while maintaining the highest quality standards. • Break down complex initiatives into manageable milestones, managing dependencies and risks proactively. • Coordinate with Product Management to translate business requirements into technical roadmaps aligned with business goals and customer needs. • Collaborate with peer engineering teams, QA, DevOps, and infrastructure teams to ensure seamless integration and delivery. • Communicate progress, challenges, and technical decisions clearly to stakeholders across the organization. • Establish and track engineering metrics to drive continuous improvement and operational excellence. • Manage on-call rotations, incident response processes, and the balance between feature development, technical debt, and platform stability. • Coordinate effectively across US and India-based teams, managing timezone differences and fostering knowledge sharing across global teams.