Role Description LRS Consulting Services is seeking an experienced Director, IT Service Management for our client in Central Illinois. This is a 6-month contract to hire opportunity for the right person. We are seeking a Director, IT Service Management (ITSM) to lead the strategy, governance, and continuous improvement of our enterprise IT service management capabilities. - Establish and mature a centralized ITSM function, driving standardized processes, improved service reliability, and an enhanced end-user experience. - Partner across IT and the business to ensure services are delivered efficiently, consistently, and in alignment with organizational priorities. What You’ll Do - Lead ITSM Strategy & Transformation - Define and execute the ITSM strategy and roadmap aligned to business and IT priorities. - Establish a centralized ITSM operating model, including governance, standards, and performance metrics. - Advance ITSM maturity using ITIL best practices. - Own Core ITSM Processes - Provide leadership and accountability for key ITSM disciplines, including: - Incident Management - Problem Management - Service Request Management - Change Management - Release Management - Configuration Management (CMDB) - IT Asset Management - Standardize processes, policies, and controls across IT. - Define and track KPIs, SLAs, and service performance metrics. - Ensure processes are integrated and consistently executed. - Drive Service Reliability & Performance - Improve service availability, stability, and recovery times. - Reduce incidents through proactive problem management and root cause analysis. - Strengthen change and release practices to minimize risk and disruption. - Lead continuous improvement initiatives using data and insights. - Enhance Service Experience - Define and monitor service experience metrics (SLAs, XLAs). - Partner closely with the IT Service Desk to deliver a seamless end-to-end support experience. - Provide clear reporting and insights to IT and business stakeholders. - Own ITSM Platform Strategy - Lead the strategy and evolution of our ITSM platform (Ivanti Neurons; future-state ServiceNow). - Ensure platform capabilities align with business needs and process design. - Drive adoption, governance, and ongoing optimization. - Evaluate and plan for potential transition to ServiceNow. - Build & Develop a High-Performing Team - Lead and develop a team of ITSM professionals. - Establish a flexible team model with cross-trained ITSM analysts supporting multiple disciplines. - Promote continuous learning, skill development, and operational excellence. - Strengthen Governance & Controls - Ensure ITSM processes meet governance, audit, and compliance requirements. - Implement effective controls across change, configuration, and asset management. - Partner with risk and compliance teams to mitigate operational risk. Qualifications - 8+ years of progressive IT experience, including leadership roles. - Proven experience leading or transforming IT service management functions. - Strong background in ITIL-based service management practices. - Experience with ITSM platforms such as Ivanti Neurons, ServiceNow, or similar. Requirements - Deep knowledge of ITSM processes (incident, problem, change, etc.). - Strong leadership and team development capabilities. - Experience driving process standardization across complex organizations. - Data-driven mindset with strong analytical and problem-solving skills. - Excellent communication and stakeholder management skills. Preferred - ITIL v4 certification (Managing Professional or higher preferred). - Experience leading ITSM platform implementations or migrations. Benefits - Opportunity to build and lead a centralized ITSM function with enterprise impact. - High visibility role partnering with IT and business leadership. - Ability to shape service management strategy, tooling, and operating model. - Collaborative environment focused on continuous improvement and innovation. Reporting Structure This role reports to the AVP of IT and works closely with IT leadership, the Service Desk, engineering teams, and business stakeholders.

Role Description Au sein de la DSI APPUI SIC, le chef du bureau des SI DEDIES est en charge des systèmes d’information au profit de l’opérateur CND. Le périmètre du service s’étend de la phase de réception des demandes jusqu’au retrait du service. A ce titre : - Il coordonne un ensemble de projets de systèmes d’information ; - Il supervise la conduite d’un projet de système d’information ; - Il pilote et coordonne une ou plusieurs équipes intégrées de conduite de projets ; - Il supervise les phases de préparation et de réalisation des projets ; - Il planifie et organise les missions de son équipe ; - Il définit, met en œuvre et supervise les actions de soutien en liaison avec tous les acteurs de la chaîne ; - Il s’assure du maintien en condition opérationnelle et de sécurité des systèmes déployés ; - Il effectue les demandes d’actes techniques d’infogérance ; - Il est le garant du respect des délais pour la réalisation des projets ; - Il effectue le suivi RH ainsi que les travaux de notation de son personnel. Qualifications - Titulaire d'un diplôme en informatique de niveau bac+3 ; - Justifie d'une première expérience significative dans le domaine de la conduite de projets ; - Fait preuve d'initiative pour satisfaire tant les besoins explicites qu'implicites ; - Possède une curiosité empathique et une méthodologie rigoureuse de conception de solutions techniques ; - Capacité à communiquer de manière synthétique pour éclairer les enjeux et faciliter la prise de décision. Requirements - INGENIERIE ET CONDUITE DE PROJET DE SI - Maîtrise ; - METHODE ANALYSE DETERMINANTS DEPENSE - Maîtrise ; - METHODES AGILES - Expert ; - REALISATION DES TESTS D'UN SI - Maîtrise ; - REALISATION ETUDE DE FAISABILITE D'UN SI - Expert ; - TRAVAIL EN EQUIPE - Maîtrise ; - REGLES ELEMENTAIRES D’HYGIENE CYBER - Maîtrise ; - AUTOMATISATION DES SI - Application ; - GESTION PORTEFEUILLE DE SI - Expert ; - ALERTE - SITUATION A RISQUES - Maîtrise. Elements de candidature Documents à transmettre : Pour postuler à cette offre, l'envoi du CV et d'une lettre de motivation est obligatoire. Personnes à contacter - dc-dirisi-sdorh-rrh-gpc-gpeec.mobilite.fct@intradef.gouv.fr - cyril.girard@intradef.gouv.fr

This is a remote position. Head of IT: USA & Canada Affinitas Education Who We Are Affinitas Education partners with schools to help them do what they do best: support students and educators. We work alongside leadership teams by providing guidance, resources, and access to knowledge that strengthens school communities and supports meaningful learning environments for students. Position Summary The Head of IT: USA & Canada is responsible for leading technology strategy, infrastructure development, cybersecurity, and operational support across multiple school sites within the Affinitas Education network. This role ensures secure, reliable, and scalable technology systems that support student learning, staff productivity, and regulatory compliance. The Regional IT Director will play a critical leadership role in new school build-outs, overseeing end-to-end technology deployment, vendor coordination, and infrastructure readiness. This position requires deep expertise in both Microsoft and Google ecosystems, strong experience in educational environments, and the ability to manage IT operations across multiple locations. Key Responsibilities Strategic Leadership & Regional Oversight - Lead IT operations and technology strategy across multiple school sites within the region - Align regional IT operations with Global standards and expectations - Develop and implement scalable technology standards for all campuses - Partner with executive leadership on long-term technology planning and budgeting - Ensure alignment of IT systems with educational and operational goals - Provide leadership and mentorship to IT staff and site-based technology personnel - Manage vendor relationships and service-level agreements Infrastructure & New School Build-Outs - Design and implement technology infrastructure for new school campuses - Oversee installation of networks, servers, wireless systems, and security systems - Coordinate technology readiness timelines for school openings - Ensure standardization of technology environments across all locations - Manage hardware procurement, configuration, and deployment - Lead technology integration during school expansions or relocations Cybersecurity & Student Data Protection - Lead cybersecurity strategy and risk management initiatives - Implement and maintain security protocols for student information systems, staff systems, network infrastructure, and cloud environments - Conduct security audits and vulnerability assessments - Manage incident response and data breach procedures - Oversee endpoint security, access controls, and identity management Systems & Platform Management - Microsoft Ecosystem - Microsoft 365, Azure, Azure AD, SharePoint, Teams, Active Directory, Endpoint management - Google Ecosystem - Google Workspace for Education - Google Admin Console - Chromebooks device management - Google Classroom integration - User provisioning and security policies Multi-Site IT Operations - Provide technology support for multiple school campuses - Ensure consistent service delivery across locations - Monitor system performance and uptime - Establish IT standards and operating procedures - Coordinate helpdesk and field support operations - Manage hardware lifecycle planning Compliance & Risk Management - Ensure adherence to technology and data privacy regulations - Maintain documentation for audits and regulatory reviews - Develop policies for acceptable use and data security - Lead disaster recovery and backup planning Salary - $120,000-$140,000 USD with 10% bonus Why Affinitas Education? - Work that directly supports schools and educators - Opportunity to build relationships across diverse school communities - Remote work with meaningful, people-centered impact - Competitive compensation and benefits To Apply Please submit your resume and a brief cover letter describing your motivation to apply for this role and how your background and work experience will support our schools. Requirements - Bachelor’s degree in Information Technology, Computer Science, or related field - Master’s degree preferred - 7–10+ years of IT leadership experience - 3–5+ years supporting schools or educational organizations - Demonstrated experience managing technology across multiple sites - Proven experience leading infrastructure deployments for new facilities - Strong background in cybersecurity and data protection - Experience supporting teams and managing vendors Benefits - Comprehensive benefits package including health, dental, vision, and 401(k) - Competitive paid time off and travel support

• Design, configuration, and implementation of SAP S/4 HANA OTC processes • Ensure seamless integration between SAP SD Advanced Intercompany (AIC) and other SAP modules • Conduct architectural reviews and assessments • Creation and maintenance of critical documentation • Participate in ERP implementation projects • Provide ongoing support and troubleshooting for SAP SD-related issues • Assist in the preparation of documentation • Perform unit testing, integration testing, and user acceptance testing