• Design, build, test, and maintain automation solutions that streamline business and mission support processes. • Develop bots using UiPath and Microsoft Power Automate (Power Platform), ensuring compliance with IT governance and security protocols. • Collaborate with stakeholders, Business Analysts, and Process Owners to assess feasibility and define automation requirements. • Create and maintain technical documentation including Solution Description Documents (SDDs), deployment guides, and support materials aligned with system development documentation standards. • Ensure quality and stability of deployed bots by supporting troubleshooting, updates, and ongoing performance improvements. • Adhere to established configuration management, version control, and DevSecOps practices. • Participate in peer code reviews, technical design reviews, and contribute to continuous improvement within the RPA development lifecycle. • Work closely with cross-functional teams including cybersecurity, enterprise architecture, and mission IT groups to ensure compliant and resilient automation deployments.

• Develop and nurture strong, long-lasting relationships with assigned customer accounts, acting as a trusted advisor and primary point of contact. • Proactively engage with customers to understand their business objectives, challenges, and evolving needs, aligning Jabil's offerings to achieve desired outcomes. • Conduct regular business reviews with customers to assess performance, identify opportunities for improvement, and present new solutions. • Collaborate cross-functionally with sales, operations, engineering, and product teams to ensure timely and effective resolution of customer issues and requests. • Monitor customer health, proactively identify at-risk accounts, and develop strategies to mitigate churn and drive retention. • Identify opportunities for account growth and expansion, working closely with the sales team to facilitate upselling and cross-selling. • Provide training and support to customers on products, services, and processes. • Gather customer feedback and insights, communicating them internally to drive continuous improvement in products and services. • Prepare and present reports on customer success metrics, account health, and key initiatives to internal stakeholders.

• Analyze and improve existing processes across different departments (for example, Sales/Customer Support, etc.) • Reduce manual work using automation tools and AI-based solutions • Handle technical requests in internal chats, including resolving issues related to tools such as HubSpot, Aircall, Stripe, and similar platforms • Research tools, workflows, and technical solutions to support business needs • Design and introduce new processes that improve operational efficiency

• Atuar como referência técnica em iniciativas de Hyperautomation, garantindo a entrega de soluções robustas e escaláveis; • Fornecer orientação técnica ao time em projetos complexos, apoiando decisões arquiteturais e boas práticas; • Atuar na jornada de pré-venda, apoiando times comerciais com direcionamento técnico e construção de soluções; • Realizar entendimento das necessidades dos clientes, conduzindo levantamento de requisitos e propondo soluções aderentes ao negócio; • Desenhar e apresentar arquiteturas e soluções de automação alinhadas aos desafios dos clientes; • Elaborar propostas técnicas, conduzir defesas técnicas e desenvolver provas de conceito (POCs); • Definir estratégias de automação, avaliando o uso de RPA, APA, CoE, Process Mining e monitoramento de robôs; • Construir e evoluir aceleradores, frameworks, arquiteturas de referência e boas práticas; • Atuar na disseminação de conhecimento técnico e fortalecimento da comunidade de Hyperautomation; • Apoiar iniciativas de inovação com uso de IA e IA Generativa aplicada à automação de processos.