• Manage the day-to-day execution of the Customer Success department • Build and enforce clear operating rhythms for a remote-first team • Stay on top of team members constantly and ensure tasks move forward • Own onboarding process quality and implementation • Enforce SOPs, scripts, QA standards, and escalation rules • Track execution against backlog items and make sure projects actually get finished • Identify blockers, weak performers, process drift, and communication breakdowns early • Improve visibility across team activity, issues, and accountability • Run performance management for Customer Success and onboarding team members • Tighten communication systems so work is not trapped in DMs, vague updates, or duplicated channels • Make sure sales-to-onboarding-to-Customer Success handoffs are clear and consistent • Create a culture of truth, speed, ownership, and directness

Role Description This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager - REMOTE. In this critical role, you will act as a pivotal driver of customer happiness and satisfaction, working closely with a select portfolio of our enterprise-level clients. You will manage the long-term relationships for high-profile accounts, ensuring the effective adoption of our technology and addressing any complex business challenges they face. Your expertise in client engagement and business value maximization will directly influence our partner's retention and expansion strategies. Embracing innovative approaches to problem-solving, you'll provide insights based on data to enhance the service provided. This role is key to fostering sustained growth and success for our clients in the dynamic trades industry. - Actively manage a dedicated portfolio of ~40 Enterprise customer accounts. - Cultivate and maintain senior-level relationships with your customer base. - Use strategic consultation to map clients' goals to our software's capabilities. - Analyze user engagement data and client performance metrics to provide actionable insights. - Proactively identify roadblocks and operational improvement opportunities. - Develop strategies to mitigate churn risk based on customer health scores. - Identify and pursue up-selling and cross-selling opportunities within the customer base. - Serve as a subject matter expert for new hires and department members. Qualifications - 4+ years of experience in a client-facing role such as Account Management or Customer Success. - Ability to manage complex enterprise accounts with a focus on relationship building. - Demonstrated capacity to handle multiple projects in a fast-paced environment. - Strong analytical skills to leverage data in driving business decisions. - Exceptional communication and presentation skills. - Self-starter with a solution-oriented mindset and adaptability. - Willingness to travel nationally up to 20% for key client meetings. Benefits - Flexible time off and learning opportunities for career development. - Holistic health benefits including medical, dental, and vision coverage. - Support for parental leave and fertility services. - Comprehensive onboarding and leadership training programs. - Recognition for great work through peer-nominated awards.

Role Description Are you ready to be a trusted advisor helping commercial organizations transform operations and realize measurable value from their technology investments? We’re seeking a Customer Success Advisor with a Commercial Industry focus, supporting clients in manufacturing, supply chain, and related operationally complex environments. This role is ideal for a relationship‑driven professional who understands how technology enables efficiency, scalability, and compliance, and who thrives at the intersection of customer advocacy, operational insight, and long‑term value creation. As a Customer Success Advisor, you will build trusted partnerships with clients, serve as their internal champion, and guide them toward maximizing ROI through strong adoption, measurable outcomes, and strategic alignment. You’ll collaborate closely with internal delivery, support, and sales teams to ensure customers are successful today while positioned for future growth. Performance Objectives – What You Will Accomplish - First 30 Days: Getting Grounded - Develop a strong understanding of Naviant’s solutions, services, and how they support commercial industry workflows such as manufacturing operations, supply chain management, compliance, and process efficiency. - Learn assigned customer environments, business objectives, KPIs, and success criteria. - Establish initial relationships with customer stakeholders and internal cross‑functional teams. - Begin monitoring customer health indicators, adoption trends, and engagement patterns. - Demonstrate credibility through clear communication, responsiveness, and a customer‑first mindset. - Within 60 Days: Taking Ownership - Serve as the primary trusted advisor for assigned clients, building strong, trust‑based relationships across operational and executive stakeholders. - Facilitate regular business reviews and performance discussions focused on outcomes, adoption, and value realization. - Act as the customer advocate internally, coordinating with support, delivery, and sales teams to ensure timely issue resolution and proactive communication. - Identify early risks to adoption or satisfaction and drive mitigation plans. - Begin documenting opportunities for value expansion aligned to client goals and industry needs. - At 90 Days and Beyond: Driving Impact - Fully own customer health, satisfaction, and long‑term success for assigned accounts. - Partner with executive leaders at client organizations to align technology capabilities with business objectives such as efficiency, cost reduction, scalability, and compliance. - Identify and support account expansion opportunities through thoughtful alignment of solutions, best practices, and emerging capabilities. - Influence internal teams by championing the voice of the customer and contributing to continuous improvement. - Serve as a visible representative of Naviant’s expertise, values, and commitment to customer success. Qualifications - Proven ability to build and nurture long‑term, trust‑based customer relationships. - Comfortable engaging both operational and executive stakeholders, asking thoughtful questions, and guiding strategic conversations. - Able to challenge, encourage, and collaborate in ways that strengthen partnerships and deliver mutual value. - Understanding of commercial industry environments such as manufacturing or supply chain. - Able to translate industry context into meaningful recommendations that support customer growth and performance. - Strong ability to act as the primary liaison between customers and internal teams. - Experience identifying opportunities for upsell, cross‑sell, and expanded adoption based on customer goals, usage patterns, and industry trends. - Comfortable tracking and interpreting customer KPIs, adoption metrics, and health indicators. - Engaged learner who stays informed on commercial industry trends, regulatory changes, and operational challenges. Benefits - Comprehensive Health, Dental, & Vision Insurance - Employer Paid Disability & Life Coverage - 401k & Match Program - Generous Paid Time Off - Flex Spending Plans & Dependent Care - Monthly Home Office Allowance - Volunteer Time Off - Charitable Giving Program - Lifestyle Spending Account - Employee Assistance Program, Parent Program, Wellness Initiatives, Virtual Gatherings, Employee Discount Program, Annual In-Person Celebration Week, and more!

Nach Vertragsabschluss bist Du die zentrale Schnittstelle zwischen unseren Enterprise-Kunden und den internen Teams bei PriceHubble. Unsere Projekte sind langfristig angelegt. Sie beginnen mit der Pilotphase und reichen bis zur vollständigen Transformation des Target Operating Models unserer Kunden - in enger Zusammenarbeit mit unseren Partnerunternehmen. Du bist strategische Ansprechperson, Sparringspartner:in und Trusted Advisor - auf Augenhöhe mit Entscheidungsträger:innen auf Projektleiter- und C-Level, mit dem nötigen Fingerspitzengefühl für komplexe Organisationen und dem Rückgrat, unbequeme Wahrheiten klar anzusprechen. - Du übernimmst die Gesamtverantwortung für den Onboarding-Prozess - von der Vertragsunterzeichnung bis zum produktiven Go-live. - Du koordinierst die technische Integration mit den IT-Teams des Kunden und stellst sicher, dass unsere Lösung nicht nur installiert, sondern wirklich in die Arbeitsabläufe eingebettet ist. - Du steuerst Pilot- und Rollout Phasen mit klarer Projektlogik: Meilensteine, Risikomanagement, Eskalationspfade - und hältst dabei alle Fäden in der Hand. - Du erkennst Abweichungen und Spannungsfelder frühzeitig und adressierst sie - mit konkreten Lösungsvorschlägen, bevor sie zu Problemen werden. - Du bist die primäre Eskalationsinstanz und die wichtigste Vertrauensperson für Sponsoren auf Kundenseite.  - Du führst Steuerungskomitees, Governance-Meetings und Executive Reviews mit der nötigen Souveränität auf Deutsch, in der Tiefe, die DACH-Finanzinstitute erwarten. - Du definierst KPI-Frameworks zu Projektbeginn und folgst kontinuierlich, ob der Kunde auf Kurs ist - nicht nur technisch, sondern im Hinblick auf echten Geschäftsmehrwert.