The Group Benefits Operations Integrity Department whose accountabilities include Fraud Risk Management for health, dental, drug and disability claims is looking for an analytical, self-motivated individual with strong disability management knowledge and a risk mindset to join them in the role of Disability Integrity Specialist on the Disability Integrity Operations Team. Position Responsibilities: - Identify potential fraud and abuse issues and manage these investigations from identification to resolution. - Collaborate with case managers, and others to ensure all appropriate parties understand next steps to maintain the integrity of the fraud investigation. - Dialogue with parties, including legal, privacy, compliance, investigators, police, vendors and customers assessing risk and bringing cases to conclusion. - Utilize a variety of tools for fraud detection and tracking and support various reporting needs as required. - Engage in opportunities to create efficiencies and improve processes through collaboration with direct Team and others. - Calculate overpayments, log savings, and document recovery plans. - Support fraud management projects including analytics. Required Qualifications: - Extensive disability management knowledge, ideally min. 5 years across benefit lines (STD, and LTD). - Solid contract knowledge. - Excellent communication skills both written and verbal. - Experience with Microsoft Excel, Word and PowerPoint. Preferred Qualifications: - Ability to translate complex ideas into easily understood terms. - Excellent interpersonal and collaborative skills with the ability to influence and negotiate, with internal and external partners. - Analytical, research, problem solving and decision-making skills. - Strategic thinker (experience weighing risks vs. benefits while seeing the big picture objective of managing fraud risk). - Strong attention to detail (comprehensive case assessments). - Analytical and risk minded. - Works well both independently and in a Team environment. - Well organized and adaptable to changing/competing priorities. - Seeks out opportunities to enhance processes and outcomes. - Collaborates well with Team and across Teams. - Creates Action Plans and acts quickly on outlined tasks so that cases are managed timely. - Confidently has contentious conversations while maintaining professionalism. When you join our team: - We’ll empower you to learn and grow the career you want. - We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. - As part of our global team, we’ll support you in shaping the future you want to see. - #LI-REMOTE This posting supports an ongoing hiring initiative for existing and/or future vacancies. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Working Arrangement Remote Salary & Benefits Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Trades Specialist – In the field Phoenix, AZ, United States Make Your Mark. Shape Your Future. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER® What You’ll Do As a Trades Specialist, you’ll be part of our Commercial Construction field sales team as a field based employee in your assigned territory of Phoenix, AZ. You’ll get to: - Achieve top-line sales targets based on division and local market goals & objectives through selling DEWALT PTE, HTAS, STANLEY, LENOX, IRWIN, BOSTITCH, PORTERCABLE brands to our end-user customer base - Establish, develop, and maintain key relationships with end-user partners through product and services solutions as well as management of CORE and other SBD user contracts and programs for user responsibilities - Teach and mentor your local market team on the process of End User development: who to contact (trade associations, safety personnel, engineers, quality managers, general managers, line supervisors, chief mechanics, purchasing, etc.), how they execute the purchasing process (central and facility), and how to align their efforts with the local market teams, product managers, local distributors, and service centers - Partner with Channel Marketing to implement and coordinate marketing initiatives - Maintain and use SalesForce.com as a CRM and Planning tool. Communicate successes and failures in a timely fashion to develop a more streamlined process and future for success with key accounts and opportunities Who You Are You always strive to do a good job…but wouldn’t it be great if you could do your job and do a world of good? You care about quality – at every level. You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. In fact, you embrace it. You also have: - Bachelor’s degree in Business Management, Marketing, or related fields preferred. Relevant construction field experience could be a substitute for higher education - 3+ years of experience in Sales or Marketing for Construction Supplies with a proven track record delivering results and experience selling to high-level executives, C-Suite, and jobsite directors preferred - Strong interpersonal, negotiation, problem-solving, verbal and written communication, organization, and multitasking skills - Ability to meld empathy with determination to achieve outstanding results - Valid Driver's License and physical ability to travel up to 50% within territory assignment - Proficient in Microsoft applications; Excel, PowerPoint, Word, Outlook What You’ll Receive You’ll receive a competitive salary and a great benefits plan: - Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off and tuition reimbursement. - Discounts on Stanley Black & Decker tools and other partner programs. How You’ll Feel We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to: - Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths. - Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university. - Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion. - Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices. What’s more, you’ll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us! #LI-CE1 #LI-Remote We Don’t Just Build The World, We Build Innovative Technology Too. Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights. Who We Are We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company. Benefits & Perks You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners. What You’ll Also Get Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths. Learning & Development: Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities). Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too. Purpose-Driven Company: You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices. EEO Statement: All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic. If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at accommodations@sbdinc.com. Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password. Know Your Rights: Workplace discrimination is illegal (eeoc.gov)

Anticipated End Date: 2026-05-29 Position Title: Crisis & Referral Specialist - LA Job Description: Crisis & Referral Specialist Location : Candidates must reside in the state of LOUISIANA to be considered. Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Work Schedule : We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center, we are hiring for all shifts to include weekends and holidays. Training will be conducted Monday-Friday 9:00am-5:30pm CST. A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care. The Crisis & Referral Specialist is responsible for screening, assessing, training, and providing telephonic intervention/de-escalation for helpline callers using established protocols to determine an immediate course of action. How you will make an impact : - Takes inbound calls from individuals needing support, services, or who may be in crisis. - Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others. - Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual. - Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria. - Provides linkage follow-up as directed to assure individual accessed services. - Coordinates with other agencies, organizations and individuals to insure optimal use of resources, services and natural support systems. - Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations. ​Minimum Requirements : - Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities & Experiences : - BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred. - Call Center experience preferred. - Crisis experience preferred. Job Level: Non-Management Non-Exempt Workshift: Job Family: MED > Healthcare Role (Non-Licensed) Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. This role drives the financial health of the business by accelerating cash flow, protecting revenue, and strengthening customer relationships across a complex portfolio of accounts. As a Collections Specialist at Genesys, you influence Days Sales Outstanding performance while partnering cross functionally to resolve billing challenges that impact enterprise customers. Your work ensures accuracy, accountability, and transparency in accounts receivable operations at scale. By combining analytical rigor with proactive communication, you help customers navigate billing processes while safeguarding company performance. At Genesys, we embrace empathy and collaboration, and this role plays a key part in delivering trusted, customer centric financial experiences. Key Responsibilities: - Monitor assigned account portfolios to ensure timely collection of outstanding invoices and reduction of aging balances - Drive proactive outreach strategies across phone, virtual meetings, and email to accelerate resolution of past due accounts - Own end to end collections activities for designated accounts, ensuring accountability for cash flow performance - Partner with Sales, Revenue, Customer Care, and Order Management teams to resolve account discrepancies and prevent recurring issues - Analyze credit memo and write off activity to identify trends, risks, and improvement opportunities - Prepare biweekly collections reporting and deliver accurate monthly cash forecasting for assigned portfolio - Investigate and process customer credits related to tax exemptions, billing errors, and approved rebates - Support strategic initiatives to meet or exceed DSO targets and improve operational efficiency Required Qualifications: - Demonstrate 5 to 7 years of progressive experience in credit and collections within a corporate environment - Apply strong analytical skills to interpret financial data and drive informed decision making - Communicate clearly and professionally in both written and verbal formats - Negotiate effectively to reach mutually beneficial payment resolutions - Manage multiple priorities while meeting established deadlines - Maintain strong attention to detail and accuracy in financial reporting Preferred Qualifications: - Utilize experience working within enterprise or high volume accounts receivable environments - Leverage proficiency with ERP or financial systems to enhance reporting and portfolio visibility - Collaborate effectively across cross functional teams in a matrixed organization - Adapt quickly within a dynamic, performance driven environment #LI-DNP Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $51,800.00 - $91,000.00 Benefits: - Medical, Dental, and Vision Insurance. - Telehealth coverage - Flexible work schedules and work from home opportunities - Development and career growth opportunities - Open Time Off in addition to 10 paid holidays - 401(k) matching program - Adoption Assistance - Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.