• Translate business requirements into Dealer Management System (DMS) configurations or enhancements • Act as the client’s point of contact during deployment and provide post-go-live support (hypercare) • Work to understand business processes and possible improvements and be the liaison between business stakeholders and development team. • Apply business process and system expertise to bring forth leading practices in Auto Dealerships • Provide product training to dealer staff across departments (sales, service, parts, accounting) • Manage and execute test plan activities, including requirements-based test plans to assess the quality of digital project deliverables, and facilitation of user acceptance testing • Support robust change management programs to increase adoption for our clients • Partner with project managers to identify project risk and issues. Work together to collaboratively develop and articulate mitigate strategies • Participate in the development and deployment of implementation methodologies, trainings and toolkits through internal initiatives • Support sales cycles as needed as a Subject Matter Expert. Support the build of project approach and proposals for opportunities with new clients. • Invest in your professional development individually and through participation in firm wide learning and development programs • Support the growth and development of team members and clients through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals

Job Title:Sr Assoc, EngineeringJob Code:4081Subtitle:DomainJob Summary:​This role is responsible to assist in providing IT engineering services, estimates & designs leveraging best practices and standards.Education:Bachelor's Degree or Equivalent Work ExperienceYear of Experience:3 - 5 yearsType of Experience:​Experience in a mature, enterprise IT environment supporting 1-2 domain projects. KPMG is currently seeking a Senior Associate Engineer in End User Computing to join our Digital Nexus Technology organization. This is a remote work opportunity.

• Lead end-to-end implementations of Caseware accounting and assurance solutions, including requirements gathering, solution design, configuration, testing, and go-live support. • Act as the primary solution authority for assigned client engagements, providing expert guidance on Caseware functionality, best practices, and accounting workflow optimization. • Translate client business and regulatory requirements into scalable, compliant Caseware configurations, ensuring alignment with applicable accounting standards and firm methodologies. • Manage client relationships, serving as a trusted advisor to customer stakeholders throughout the implementation lifecycle. • Oversee project execution and delivery quality on non-enterprise projects, including scope control, risk identification, issue resolution, and adherence to timelines, budgets, and service standards. • Collaborate cross-functionally with Product, Support, and Engineering teams to escalate issues, contribute to product feedback, and ensure successful client outcomes. • Mentor and provide technical leadership to associate consultants and implementation team members, including knowledge sharing, solution reviews, and delivery oversight. • Deliver client training and change management activities, enabling user adoption, process transformation, and long-term value realization from Caseware solutions. • Support pre-sales and solution scoping activities by contributing to proposals, solution demonstrations, effort estimation, and implementation approach definition. • Continuously improve implementation methodologies and assets, leveraging lessons learned, industry trends, and evolving Caseware capabilities to enhance service delivery effectiveness.

Mercier Consultancy MD is looking for a German Speaking Customer Consultant with expertise in the automotive industry to join our team. In this role, you will provide exceptional service to German-speaking customers, addressing their inquiries and issues related to automotive products and services. If you have a passion for customer service and a strong interest in the automotive sector, this opportunity is perfect for you! Key Responsibilities - Provide dedicated customer support to German-speaking clients via phone, email, and chat. - Assist customers with questions related to automotive products, services, and technical issues. - Resolve customer concerns efficiently while maintaining high service standards. - Document all customer interactions and feedback to facilitate service improvements. - Work closely with internal teams to ensure a seamless customer experience. - Stay up-to-date with automotive industry trends and product updates to offer informed advice.