Job Closed
This listing is no longer active.
Innovation & Technology Enabling Business Growth
Service Desk Technician
Location
United States
Posted
85 days ago
Salary
$45K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Service Desk Technician
Ascend Technologies
Service Desk Technician Hours: Sunday-Wednesday 10am-7pm Central Time This is a fully remote position PURPOSE: This position's primary responsibility is to act as a first point of contact for Ascend customers. This position requires a customer service-oriented individual with a good technical aptitude that is looking to grow their IT career. RESPONSIBILITIES: - Act as the first point of IT support for our customers - Answering incoming calls, emails, and web-submissions in a customer friendly and efficient manner - Resolve end-user incidents and requests efficiently - Explain technical issues and terms in a way our clients can understand - Providing high-end, customer focused service that our clients expect - Service Desk position may have on-call responsibilities and an occasional weekend/holiday work requirement on a rotational basis. (Any Holidays worked are paid 2x the hourly salary) - Other responsibilities as assigned by management MINIMUM SKILLS, EDUCATION AND EXPERIENCE - Strong technical aptitude with Level 1experience supporting and resolving end - user issues related to Windows OS, O365, AV tools, mobile devices, VOIP, Active - Directory, firewalls/switches, Onboarding/Offboarding Requests, and other - infrastructure requirements. - One year of experience in a technical position. Service Desk or customer support - experience preferred. - Top performers in customer service positions: answering support calls, emails and - following up with clients. - Consistently exceeded customer expectations by providing exemplary service - At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered. Starting Salary Expectations: $45,000 The salary for this position is commensurate with experience, skills, and qualifications. The range is intended to reflect our commitment to attracting top talent, and the final offer will be based on factors including, but not limited to, the candidate's previous experience, expertise in the field, relevant certifications, and the specific requirements of the role. In addition, internal equity, market trends, and geographic location may also influence the final salary. Along with a competitive salary, we offer a comprehensive benefits package, including health, dental, and vision insurance, retirement savings options, flexible time off (FTO), and professional development opportunities. We are open to discussing compensation and benefits further during the interview process to ensure alignment with the candidate’s expectations and experience. At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered. CORE VALUES We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values: - Committed to Client Success: Our actions and our words always align with the best interest of the client. - One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions. - Integrity: We are unquestionably committed to doing the right thing even when it is hard. - Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another. - Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.
Related Guides
Related Categories
Related Job Pages
More Bilingual Jobs
Oncology Clinical Educator, Solid Tumors – San Francisco, CA
Johnson & Johnson Innovative MedicineAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Medical Affairs Group Job Sub Function: Professional Medical Education Job Category: Professional All Job Posting Locations: Fresno, California, United States, Horsham, Pennsylvania, United States of America, San Francisco, California, United States of America, San Jose, California, United States of America Job Description: About Innovative Medicine: Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Our Oncology team is focused on the elimination of cancer by discovering new pathways and modalities to finding treatments and cures. We lead where medicine is going and need innovators with an unwavering commitment to results. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine We are searching for the best talent for an Oncology Clinical Educator, Solid Tumors – San Francisco, CA - (including: San Francisco, San Jose, Santa Barbara, Ventura, Lancaster, Bakersfield, & Fresno). This is a field-based role available in all cities within the San Francisco, CA area. While specific cities are listed in the Locations section for reference, please note that they are examples only and do not limit your application. We invite candidates from any location to apply. Purpose: In this exciting role, the Oncology Clinical Educator (OCE) will be responsible for providing clinical education for the J&J Innovative Medicine Oncology brands primarily focused on PI-based and disease state education to non-physician patient care teams (PCT), including nurses, nurse navigators, pharmacists, and other advanced practice providers (APPs), such as Nurse Practitioners and Physician’s Assistants to drive positive PCT and patient experiences. OCEs support a patient experience that focuses on the whole patient, addressing educational needs related to both clinical and behavioral aspects of treatment and disease management. This position will work with the Solid Tumor OCE team and be responsible for the Central California territory. OCEs will be a trusted educational resource for PCTs and patients to better understand various aspects of treatment with J&J Innovative Medicine Oncology brands. OCEs will help support PCTs caring for patients treated with J&J Innovative Medicine Oncology brands through education and approved resources in a defined geographic territory. The OCE will serve as the strategic education leader across academic and community oncology accounts in a defined geographic area. The OCE will analyze account dynamics to gain a deep understanding of customer educational objectives and customer clinical challenges. The OCE will use these insights to develop strategic educational plans. The OCE will determine how to best engage PCTs and accounts, monitor the changing market educational needs/clinical trends, and compliantly collaborate with internal/external partners to build/execute plans that support the education needs. The OCE will also play a key role in the education of patients, through requests from advocacy groups. The OCE is responsible for conducting all activities in accordance with current regulatory and health care compliance guidelines and in alignment with the OCE Rules of Engagement. You will be responsible for: - Building external relationships with PCTS (RN, NP, PA, Pharm.D., Nurse Navigators) and developing and managing a geographical territory - Developing and maintain a strategic territory plan that meet customer educational needs and clinical challenges, through analysis of account dynamics and clinical insights - Educating PCTS on disease state awareness, as well as, both clinical and operational aspects of appropriate patient identification - Educating PCTs on the clinical profile of products including but not limited to clinical benefits and administration requirements - Providing education programs through 1:1 presentation, round table discussions, or formal presentations - Providing education to patients in patient advocacy meeting settings - Mastering all aspects of the clinical and administrative profile of a new cancer medications - Teaching key external stakeholders (infusion nurses, other medical staff) on the infusion process associated with a new cancer medications - Understanding, translating and communicating relevant clinical education topics to diverse audiences - Utilizing strategic questioning and actively listen to routinely document and share PCT clinical insights from customer engagements that take place within accounts or at national, regional, and local meetings - Utilizing clinical insights to shape local education strategy and build strategic account educational plans - Attending and providing clinical information and/or presentations at national, regional, and local meetings - Providing staff support, as appropriate at exhibit booths and displays as required - Activeling participate in journal clubs, book clubs, and team clinical discussions - In collaboration with supervisor develops, implements, and documents performance and development plan - Participating in projects as assigned by management - Performing all administrative requirements in a timely, accurate and compliant manner (eg. expense reports, documentation of activities) - Providing regional and local support to clinically enhance sales training initiatives and improve clinical competencies of field personnel in partnership with Sales Learning and Development - Supporting the assigned therapeutic areas within the JBI Oncology portfolio and compliantly collaborates internally across functional areas as it relates to the Oncology business including sales, marketing, Health Policy & Advocacy, Medical Science Liaisons, Janssen Care Path, etc. - Maintaining thorough understanding and competence in the following areas: Oncology Clinical Educator mission, vision and rules of engagement; operating company labeled scientific data; market dynamics and competitive landscape; regulatory and health care compliance guidelines; corporate policies on appropriate business conduct and ethical behavior; relevant SOPs and guidelines Professional Responsibilities: - Stays current in clinical developments related to specific disease states - Develops and maintains advanced presentation skills to facilitate effective communication of clinical information - Documents all interactions, clinical insights and customer profile information daily as directed - Attends clinically relevant meetings for personal/professional development - Maintains the highest level of professional standards in all interactions with customers and other business contacts - Conducts all aspects of the OCE role in accordance with the OCE Rules of Engagement Qualifications: Education: - Bachelor’s degree required. - Active RN license or Advanced Practice degree (Nurse Practitioner/MSN) required - OCN/AOCN/AOCNS/or AOCNP certification required Required: - 8+ years of work experience required - 2+ years post graduate oncology clinical and/or educational experience is required - Experience with Oncology and/or Hematology products required - Excellent presentation skills required - Ability to navigate and discuss complex clinical data - Excellent collaboration and time management skills - Excellent communication skills - Demonstrates critical thinking - Ability to build comprehensive account educational plans - Ability to analyze clinical insights to shape local education strategy - Strong teamwork focus with ability to compliantly navigate field partner complexities, in alignment with Rules of Engagement - Above average computer skills: PowerPoint, Excel, Word - Expected to work 40-hour work week, with flexibility on occasion to work additional hours when needed. - Requires travel of approximately 70% depending on geography (includes overnight travel); Other travel for business meetings as required; Travel by air, including overnight and weekends as needed. - Must be able to lift and transport work materials - Must have a valid driver’s license - Must be fluent in the English language and have excellent oral, written, and interpersonal communication skills. - Must live in the territory or have the ability to relocate to the territory, living near a major airport is preferred. Preferred: - Knowledge and/or experience with direct to patient education initiatives preferred - Previous industry experience preferred - Previous experience in introducing new specialty pharmaceutical/biologics products or indications a plus The anticipated base pay range for this position is $117,000 - $201,250. The anticipated base pay range for this position in the Bay area is $134,000 - $231,150 The Company maintains a highly competitive sales incentive compensation program. Under current guidelines, this position is eligible for participation in this program in accordance with the terms of the applicable plan. Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program. Employees are eligible for the following time off benefits: Vacation – up to 120 hours per calendar year Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year Holiday pay, including Floating Holidays – up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource. Required Skills: Preferred Skills: Analytics Insights, Brand Marketing, Channel Partner Enablement, Developing Others, Global Market, Inclusive Leadership, Leadership, Learning Materials Development, Medical Affairs, Medical Communications, Operations Management, Performance Measurement, Process Improvements, Program Management, Sales Enablement, Strategic Sales Planning, Team Management, Training People
Bilingual Service Delivery Manager
International SOSInternational SOS is the world's leading health and security risk services company. Worldwide Reach, Human Touch.
Service Delivery Manager_Travel This is a newly created permanent position. Must be located in New Brunswick, CAN Languages: English-French The Service Delivery Manager is responsible for leading and managing the day-to-day operations of the Service Delivery team across travel and lifestyle services. This role ensures the delivery of exceptional client experiences, meets business and quality goals, and fosters employee engagement. The manager will coach and develop high-performing teams, drive operational excellence, and support strategic initiatives to exceed client expectations and contractual commitments. Job Profile Key Responsibilities • Lead, coach, and motivate remote teams, ensuring effective training, support, and performance evaluations. • Manage staffing levels aligned with business needs. • Establish clear goals and standards, monitor progress, and address development needs. • Design and implement recognition programs to drive engagement. • Maintain team engagement through consistent activities and HR collaboration. • Manage operations to meet budget, quality, productivity, and satisfaction goals. • Develop and document SOPs for new and existing policies. • Partner with HR and Training to ensure hiring and training excellence. • Build infrastructure to support new and growing business. • Champion a high-touch service culture aligned with 'Extraordinary Every Time'. • Ensure adherence to call and case quality standards. • Resolve escalations and complaints with urgency and professionalism. • Support audit readiness and ensure compliance. • Maintain alignment with Aspire Lifestyles and International SOS policies. • Establish consistent communication channels across teams. • Deliver performance presentations to senior management and clients. • Other Duties as assigned. Knowledge, Skills & Competencies • Strong professional presence and communication skills. • Travel GDS and CRM knowledge • Comprehensive understanding of relevant Travel Industry specific standards and regulations • Ability to thrive in fast-paced, evolving environments. • Strategic leadership, delegation, and coaching capabilities. • Business acumen and client trust-building. • Proficiency in MS Office (Word, Excel, PowerPoint, Outlook, Visio). Work Experience & Qualifications • Minimum 5 years in travel, lifestyle, or hospitality services. • Minimum 5 years managing teams of 15+ in a call center environment. • Must possess relevant Supervisor Travel Industry Certification accordance with local requirements • Experience with travel programs (air/hotel) and B2B models preferred. • Bachelor’s degree or equivalent experience required. Language Requirements • Highly proficient communication in English (verbal and written) required • Proficient communication in French (verbal and written) required Travel, Schedule & Availability • This position is a non-travel position. • Flexible schedule, including evenings, based on business needs. Work Environment & Physical Requirements • Must have a dedicated, quiet, and private workspace free from distractions. • Ability to sit and remain at a desk for extended periods (up to 8 hours per day) while operating a computer and telephone headset. • Reliable high-speed uninterrupted internet connection meeting minimum company standards. • Ability to use hands and fingers to operate a computer keyboard, mouse, and other office equipment. • Clear, polished and professional verbal & written communication and active listening skills to effectively interact with clients and team members. • May occasionally require walking, standing, or light lifting (up to 10 pounds) of equipment such as a laptop or office supplies Aspire Lifestyles is dedicated to providing accessible services to all individuals, including those with disabilities. Accommodations are available upon request throughout the selection process.
Clinical Care Coordinator
UnitedHealth GroupUnitedHealth Group is a healthcare and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of
Title: Clinical Care Coordinator - Shawnee County, KS Location: Topeka United States Job Description: At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The Field HSS Clinical Care Coordinator is responsible for establishing a set of person-centered goal-oriented, culturally relevant, and logical steps to ensure that a person receiving LTSS receives services in a supportive, effective, efficient, timely and cost-effective manner. Care coordination includes case management, disease management, discharge planning, transition planning, and addressing social determinants of health and integration into community. This position is a Field-Based position with a Home-Based office. Expected travelling 2-3 days per week within 30-60-mile radius. If you reside within Shawnee County, KS and surrounding areas, you will enjoy the flexibility to telecommute* as you take on some tough challenges. Primary Responsibilities: - Assess, plan, and implement care strategies that are individualized by the individual and directed toward the most appropriate, least restrictive level of care - Identify and initiate referrals for social service programs, including financial, psychosocial, community and state supportive services - Manage the person-centered service/support plan throughout the continuum of care - Communicate with all stakeholders the required health - related information to ensure quality coordinated care and services are provided expeditiously to all persons - Advocate for persons and families as needed to ensure the persons needs and choices are fully represented and supported by the health care team - Conduct home visits in coordination with person and care team, which may include a community service coordinator - Conduct in-person visits which may include nursing homes, assisted living, hospital or home - Serve as a resource for community care coordinator, if applicable You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Bachelor's degree in social work, rehabilitation, nursing, psychology, special education, gerontology, or related human services area - 2+ years of experience working within the community health setting in a healthcare role - 1+ years of experience working with people with long-term care needs - 1+ years of experience working with people receiving services on one of the homes and community-based waivers in KS - 1+ years of experience working with MS Word, Excel and Outlook - Ability to travel in assigned regions to visit Medicaid members in their homes and / or other settings, including community centers, hospitals, or providers' offices - Access to reliable transportation & valid US driver's license Preferred Qualifications: - Licensed Social Worker or clinical degree - Registered Nurse - Background in managing populations with complex medical or behavioral needs - Experience with electronic charting - Experience with arranging community resources - All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.94 to $51.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED
Remote Psychiatric Nurse Practitioner - Fee For Service
ThriveworksWe help people live happy & successful lives through counseling and coaching. 310+ locations, and online!
Thriveworks is currently seeking Psychiatric Mental Health Nurse Practitioners in Michigan. ***Clinicians need to be licensed and living in the state in which they will be practicing.*** *** This role is eligible for a competitive ramp stipend for clinicians offering 30+ hours of availability per week.*** Compensation:  This is a Fee for Service (W2) position, the range for this position is $130,000-$187,000 per year based on 25-35 clinical hours per week. To maintain safety and best practices for our clinicians and patients via telemedicine, Thriveworks does not push or incentivize the use of stimulant medications; instead, we offer them as an option based on the clientâs specific symptoms and diagnosis, with prescribing decisions left to the discretion of the clinician. We do not currently treat substance use disorders, and make every effort to refer out to an in-person provider when symptoms arise that are too severe to be treated via telemedicine only. Thriveworks Nurse Practitioners are expected to provide care to a diverse population of clients with mental health conditions such as depression, anxiety, ADHD, and more. They work with a broad range of age groups, primarily adults and adolescents, with a future focus on expanding care across the lifespan. Qualifications: - Licensed Psychiatric Mental Health Nurse Practitioner - Board Certification required - Master's in Nursing with active prescriptive authority required in the state - Understanding of AdvancedMD (AMD) EMR is a plus - Three years of experience is a plus; 1 year of psychiatry practice is required - Licensed Psychiatric Mental Health Nurse Practitioners need to be licensed and live in the state in which they will be practicing - All clinicians are required to complete an in-house training on our ADHD treatment standards, guidelines, and approach, followed by a certification exam. While all new hires are enrolled in the ADHD Clinic and expected to treat ADHD clients, there are no quotas for the number of clients or prescriptions. What We Need: - Make Psychiatric assessments and evaluations of clients in an ongoing telemedicine capacity - Willingness to treat 14 years old and up - Prescribe medication to reduce mental health symptoms, as needed - Create and collaborate with clients on care plans - Complete and/or administer appropriate paperwork and assessment tools for clients - Adhere to Thriveworks' Clinical Practice Guidelines - Consult with Regional Clinic Directors and staff on clients, programs, and services at the various sites What We Give: We are dedicated to taking great care of our employees and empowering them to succeed. This enables them to focus on providing excellent care to our clients. We offer the following benefits: - Fully Remote - Remote Medical Assistants - Guaranteed, bi-weekly pay (no need to wait on reimbursement) - 401k with 3% employer match - Paid orientation and annual pay increases - Group Health, Dental, and Vision Insurance with disability, life, and liability insurance options, PTO, 401K with a 3% employer match, CEU Reimbursement, Student Loan Repayment - Paid orientation, Paid Credentialing, Paid Malpractice Coverage, In-house professional development including case consultation groups - Annual pay increases and Bonus Opportunities - Schedule Flexibility with No Show Protection and No required on-call - Amazing team culture and clinical support Who we are - about Thriveworks: Thriveworks is a trusted mental health provider with 340+ locations and a nationwide hybrid care model. We serve over 175,000 clients annually through more than 1.7 million sessions, and those numbers are growing. As a clinician-founded and clinician-led organization, we offer the tools, support, and community you need to build a fulfilling, long-term career. A career at Thriveworks isnât just about finding a job that pays the bills. Itâs about helping others, joining a community, and learning to thrive both personally and professionally. We believe that the success of our employees is just as important as the success of our organization; they go hand in hand. So, what do you say? Are you interested in joining our team? Apply today. #LI-Remote #LI-MS1 Interested in joining Team Thriveworks? We're thrilled to meet you! With Job scams becoming more and more frequent, here's how to know you're speaking with a real member of our team: - Our recruiters and other team members will only email you from thriveworks@myworkday.com or an @thriveworks.com email address. - Our recruiters and other team members may also contact you via text or phone to schedule an interview. - A google meets interview invitation will be sent via email and will only come from an @thriveworks.com email address. - Our interviews will take place over Google Meet (not Microsoft Teams, Zoom, or any other platform). - We will never ask you to purchase or send us equipment. If you see a scam related to Thriveworks, please report it to infosec@thriveworks.com. You can contact employment@thriveworks.com with any questions or concerns. Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team. By clicking Apply, you acknowledge that Thriveworks may contact you regarding your application.


