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Zscaler helps leading organizations in 180+ countries securely transform their networks and applications for a mobile and cloud-first world. Founded in 2008, th
Staff Technical Program Manager - Hosted Infrastructure Operations
Location
Netherlands
Posted
77 days ago
Salary
0
Seniority
Senior
Job Description
Staff Technical Program Manager - Hosted Infrastructure Operations
Zscaler
About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Staff Technical Program Manager - Hosted Infrastructure Operations to join our Reliability Engineering and Infrastructure Services department, reporting to the Director, Technical Program Management. This position is available as remote opportunity within the the Netherlands (or elsewhere in EMEA where Zscaler has a legal entity). You will drive technical program management and operational support for our cloud and private customer environments, bridging the gap between infrastructure engineering and customer onboarding. Your expertise in servers, networks, and cloud operations will be critical in executing high-impact projects in a dynamic environment. What you’ll do (Role Expectations) - Manage the entire project lifecycle by developing project charters, planning activities, and tracking milestones to closure - Provide operational and network support to private customer and vendor-hosted environments - Deliver management-level visibility and reporting on project status, risks, and information to ensure transparency - Develop and refine processes, program templates, and documentation to scale the organization - Coordinate cross-functional communication between system engineers, sales, and product teams to deliver an excellent customer experience Who You Are (Success Profile) - You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. - You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. - You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. - You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. - You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) - 8+ years of technical program management experience in networking, cloud operations, infrastructure, or data center technologies - Proven ability to collaborate effectively with VP-level stakeholders and navigate executive-level communications - Experience working collaboratively across organizations with strong interpersonal skills to build and foster effective relationships - Bachelor’s degree in Engineering, Computer Science, or Business What Will Make You Stand Out (Preferred Qualifications) - Professional experience designing, implementing, and troubleshooting networks - Ability to code or script in one or more languages such as Golang, Bash, Python, or JavaScript - Hands-on experience working with Netbox #LI-REMOTE #LI-MM8 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Benefits
- 401(K), 401(K) matching, Adoption Assistance, Company equity, Company sponsored family events, Dedicated diversity and inclusion staff, Dental insurance, Disability insurance, Volunteer in local community, Employee stock purchase plan, Family medical leave, Generous parental leave, Health insurance, Life insurance, Charitable contribution matching, Mentorship program, Open office floor plan, Paid sick days, Onsite office parking, Partners with nonprofits, Performance bonus, Pet insurance, Lunch and learns, Free snacks and drinks, Team based strategic planning, OKR operational model, Tuition reimbursement, Mandated unconscious bias training, Vision insurance, Wellness programs, Some meals provided, Mental health benefits, Diversity employee resource groups, Hiring practices that promote diversity, Fertility benefits, Employee resource groups, Hybrid work model, President's club, Employee awards, Diversity recruitment program, Pension, Transgender health care benefits, Mother's room, Personal development training, Flexible time off, Bereavement leave benefits
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Arizona Department of AdministrationThe Attorney General's Office offers a comprehensive benefits package. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.
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Knowledge, Skills & Abilities (KSAs): KNOWLEDGE OF: - Sales, marketing and account management principles - Salesforce CRM and database systems - Program and revenue management - Web database integration - Accounting principles SKILL IN: - Written and verbal communication - Research, analysis, and reporting - Spreadsheet creation and interpretation - Microsoft Office (Excel, Word) and Google Workspace applications (Drive, Sheets, Docs, Gmail) - Google Maps - CRM navigation and data management - Problem solving ABILITY TO: - Establish and manage customer relationships and accounts effectively - Maintain accurate records and reporting - Analyze revenue, interest, and performance trends - Meet deadlines and budget requirements - Collaborate and communicate clearly with internal teams and external customers - Apply CRM systems to business operations - Adopt, analyze, improve and standardize sales processes and procedures Selective Preference(s): Bachelor's Degree in Advertising, Marketing, Business or related field. 5+ years of experience in sales, including the use of customer relationship management (CRM) software, preferably Salesforce. 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All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Administration offers a comprehensive benefits package to include: • Sick leave • Vacation with 10 paid holidays per year • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). • Health and dental insurance • Retirement plan • Life insurance and long-term disability insurance • Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. 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