Pharmacy Customer Associate - BioPlus Specialty Pharmacy Job Description: Pharmacy Customer Associate - BioPlus Specialty Pharmacy Location: 3200 Lake Emma Rd., STE 1000 Lake Mary, FL 32746. Training: 5 weeks On-Site before Hybrid schedule begins. Hybrid: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law. BioPlus Specialty Pharmacy is a proud member of the Elevance Health family of companies. BioPlus offers consumers and providers an unparalleled level of service that's easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer's treatment journey. Shift: We are hiring multiple shifts between the hours of 8:00am-10:00pm. Shift will include weekends. The Pharmacy Customer Associate - BioPlus Specialty Pharmacy is responsible for responding to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions. How you will make an impact: - Develops and maintains positive customer relations and coordinates with functions within the company to ensure customer requests are handled and resolved appropriately and in a timely manner. - Interacts with internal and external customers (could include subscribers, providers, group or benefit administrators, physician offices, third party representatives, and other Blue Cross Plans) to provide claims, customer service, and/or membership support. - Completes necessary research to provide proactive, thorough solutions. - Displays ownership of service requests ensuring high quality resolution and follow-thru. - Supports and guides the customer with their personal options and decisions and helps the customer become knowledgeable and confident about using technology, tools and resources available to them. Minimum Requirements: - Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities, and Experiences: - Specialty Pharmacy experience. - Call center experience. For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. Job Level: Non-Management Non-Exempt Workshift: Job Family: CUS > Care Reps Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

• Work on customer support and success problems providing accurate solutions, detailed annotations, and model critiques • Utilize proprietary software to provide accurate input and labels to deliver high-quality data • Collaborate with technical staff to improve the design of efficient annotation tools • Interpret, analyze, and execute tasks based on evolving instructions, maintaining precision and adaptability

• Establishes and maintains productive, professional relationships with assigned customers and brokers. • Collaborates with Distribution and all internal partners to meet customer’s expectations and provide value-added solutions and meet growth and persistency objectives and manage customer’s expectations, provide value-added service solutions, and promote our powerfully simple and agile model. • Understands key brokers and customers within the assigned market/territory. • Partners with Sales and Executive and Account Manager on renewal preparation, strategy and delivery. • Ensure timely and accurate delivery of all renewals. • Maintain all renewal documentation and actions. • Assist in pipeline management within Salesforce (CRM). • Utilize Salesforce to manage all service requests, ensure all relevant customer, and broker activities are clearly documented. • Partnering with the Implementation team to ensure that all new groups have successfully been activated and ensuring all broker and client expectations have been achieved. • Takes complete ownership and accountability for all service-related requests (outside of CS score of responsibilities) and follows up through completion and confirmation back to customers to meet their expectations along with internal SLA’s. • Proactively communicates with customers and helps guide and educate them on all tools and resources available to them for future needs by understanding our product portfolio and the details of each product. • Develops and maintains excellent working relationships with the Account Manager and Sales. Executive in the assigned market/territory as well as all other internal business partners. • Understands and clearly explains the value of Equitable, our business partnerships and the strength of our products.

Roadside Assistance Dispatcher Part-Time As a part-time AAA Roadside Assistance Dispatcher, you’ll provide critical support to members by coordinating drivers across multiple states in a fast-paced, 24/7 environment. Using advanced technology and comprehensive training, you’ll help ensure safety, peace of mind, and deliver legendary service. - Starting Pay: $19.85/hour - Schedule: Part-time afternoon/evening shifts, including weekends & some holidays - Start Date: May 18, 2026 - Training: Paid, onsite training located at 68 Marginal Way, Portland, ME - Remote Work: Opportunity to transition to work-from-home after an introductory period, subject to eligibility requirements and business needs - Career Path: Advancement and internal growth opportunities encouraged What You Will Do: - Use internal systems and technology to handle inbound and outbound calls and efficiently dispatch roadside assistance nationwide. - Coordinate emergency services including towing, locksmith support, fuel delivery, battery assistance, and minor mechanical help. - Assess member needs, prioritize safety, and accurately document information in real time. - Communicate professionally and compassionately, maintaining composure during high‑priority situations. - Collaborate with a network of 350+ independent service providers to share critical information and ensure timely service. - Monitor active service requests, keeping both providers and members informed of status updates. - Meet performance goals in a structured, metrics‑driven environment focused on member satisfaction. Work-From-Home Requirements: - Dedicated, quiet workspace without interruptions. - You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity. - Demonstrated ability to uphold productivity and confidentiality in a remote setting. - Regular attendance in virtual team meetings and training sessions. - Availability during standard business hours and flexibility for possible shift adjustments. What You Will Need - Customer service and/or call center experience. - Bilingual skills, especially in Spanish, are a plus. - Strong verbal and written communication skills, with the ability to remain clear and professional under pressure. - Advanced computer and multitasking abilities, including talking and typing simultaneously while navigating multiple systems. - Working knowledge of maps, GPS navigation, and traffic safety guidelines. - Experience using SMS or chat tools in a professional setting. - Ability to demonstrate empathy and deliver excellent service in a high‑volume call environment. - Proficiency with Microsoft Teams and Outlook. - High school diploma, GED, or equivalent. Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer Our organization participates in E-Verify