Role Description In this multi-disciplinary, cross functional role, the Manager, Pharmacy Pricing will report to the Director, Pharmacy Pricing & Analytics. The Manager, Pharmacy Pricing is a leader and key contributor to the financial reporting and client retention process. This role is responsible for leading the team that executes, updates, and provides strategic direction for existing client pricing. The team also assists with resolving client issues involving performance discrepancies, claims issues, and reporting. The successful Pharmacy Pricing Senior Manager will be able to manage multiple projects at once, lead a team, and champion our mission and culture. - End to end management of existing client pricing, analytics, and reporting. - Leadership of the pricing team, consisting of up to 10 direct reports, including providing training, day-to-day direction, strategic vision, and mentoring/growth to all team members. - Ability to lead with influence across internal stakeholders to foster collaborative and efficient work products. - Review for accuracy and finalize all current account pricing comparisons for submission. - Provide strategic insight and support the AM and Deal Governance teams for At-Risk accounts. - Manage and support the current account claim and data requests. - Respond to competing PBM offers to show RxBenefits pricing value and defend at-risk accounts. - Prepare quarterly reports associated with financial performance. - Lead the production and delivery of all current account annual renewal reporting (Pricing refresh & comparison). - Support the PBM Pricing Analysts with validating new pricing products in Salesforce. - Perform key audits for new pricing enrollments and monthly contract guarantee performance. - Validate and test updates in SAS associated with pricing and exclusions to maintain reporting accuracy. - Research and analyze discrepancies between projected rebates and payments received. - Act as point of contact for the PBM partners to resolve pricing discrepancies. - Model pricing improvements related to PBM negotiations for improved renewal pricing and terms. - Identify gaps and opportunities in the current processes for enhanced visibility and efficiency. - Act as a cross-functional representative throughout the organization to provide strategic insight and support organization goals and initiatives. - Lead the development and application of advanced analytics techniques driving operational efficiencies, providing consultative support, enabling informed decision making, and producing KPIs for senior leadership. - Analyze data to uncover potential issues / provide financial impacts. - Provide custom analytics/modeling for ad-hoc projects. Qualifications - 5+ years of actuarial or underwriting experience required. - 5+ years of PBM pricing or RFP experience required, large PBM experience desired. - 5+ years of leadership experience, preferably in PBM or Health Plan setting. - High degree of emotional intelligence. - Expert cross functional interpersonal, communication, and collaborative management skills. - Advanced knowledge of Microsoft Office, Advanced Excel experience required. - Proficient knowledge of SAS, SQL, Snowflake, or other data programming languages. - Strong team building, relationship management, and project management skills. - Independent/self-starting nature. - Process and procedure oriented. - Highly competent problem solver. Requirements This position may work from our Birmingham, AL headquarters or remotely from home. Benefits - Remote first work environment. - Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members. - Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision). - Additional buy-up options for Short- and Long-Term Disability and Life Insurance. - 401(k) with an employer match up to 3.5% available after 60 days. - Community Service Day to give back and support what you love in your community. - 10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like. - Reimbursements for high-speed internet, we’ll send you a computer and monitors to help you do your best work. - Tuition Reimbursement for accredited degree programs. - Paid New Parent Leave that can be used for adoption or birth. - Pet insurance to protect your furbabies. - A robust mental health benefit and EAP service through Spring Health to support you when you need it most.

Caring deeply about our customers is one of our favorite Ashby Operating Principles in Support. As we continue to grow our Product Support Team with the customer experience at the heart of everything we do, we're excited to hire a Manager of Product Support to our EMEA team. In this role, you'll lead an incredible group of Technical Support Specialists, collaborate closely with a high-performing team of Support Managers, and help shape how we scale exceptional customer support globally. About this role: This is a unique opportunity to take ownership of a region. As our only regional manager in EMEA, you won’t just be managing a team. You’ll be building and shaping how Support operates within an emerging region. This role requires someone who thrives in ambiguity, has a passion for building and can balance strategic foresight with operational execution. You’ll need to be both a strong advocate for our customers and for your team, as we continue to grow Support in line with our ambitious company goals. You will partner with other Support leaders and operations to develop and implement effective Support strategies, monitor key performance indicators, and resolve escalated customer issues. You will collaborate closely with Product, Engineering, and the broader Customer Success Teams to address customer needs, maintain support documentation, and uplevel the customer experience. You will stay current with industry trends to continuously improve support processes, foster a positive team environment, and drive professional growth and development within the support team. When you start, you’ll work closely with our Director of Support and VP of Customer Success – you’ll inherit a team of ~5 Product Support Specialists and will grow this team further once you’re ramped. Role Requirements: - Support Leadership: You have a proven track record of leading and growing high-performing and highly technical B2B SaaS Support organisations, while driving a culture of excellence and empathy. - Systematic thinking: You proactively address thematic customer issues and improve Support processes, leveraging Support technologies and innovative processes to enhance the efficiency and efficacy of the Support team. - Customer-Centric: You have a deep understanding of B2B customer needs and have a history of ensuring outstanding support experiences. - Strong Technical Background: You have experience working with complex B2B software products and can understand, troubleshoot, and communicate technical concepts effectively. While you may not be an engineer, you are comfortable discussing APIs, integrations, and system workflows with technical teams and translating that knowledge into actionable insights for the Support team. - Timely Issue Resolution: You are invested in overseeing the resolution of complex technical issues in alignment of our SLAs. - Analytical: You are comfortable using data and metrics to drive decision-making, continually improving both the team and customer experience. - Technical expertise: You are well versed in Support organisations, related KPIs, and related systems (ticketing, analytics, Help Center, etc.). You could be a great fit if: - ⭐ You care deeply about both the customer and employee experience and derive satisfaction from enabling others to be successful. - 🤓 You strive to become a product and industry expert. You align with the goal of creating differentiation via the Support experience and being a go-to partner for your team members. You recognise the expertise the team possesses and are continuously striving to learn and maintain your own expertise in the product. - 🔍 Your peers describe you as being detail-oriented. You take pride in operational efficiencies and consider processes from a holistic perspective. - 📋 You know process matters. You are eager to improve processes and workflows to enhance efficiency and efficacy. - 🤝 You love to coach and enable. You see every teaching moment as an opportunity and are excited to help teams grow functionally and expand their technical knowledge. - 📈 You enjoy analysing the Support journey and identifying opportunities for self-service and delivery improvements. - 📣 You thrive in representing the voice-of-the-customer as you hone internal processes, as well as advocating for manageable and efficient processes for Support Specialists. You may not want to apply if: - You’re excellent at managing existing Support policies and practices, but identifying and rolling out new processes is not an area you’re comfortable with. - You do not want to handle customer-facing tickets, whether for escalation or ongoing learning. - Managing the daily Support workload according to urgency, SLAs, and staffing is not something you’re interested in. - You need close oversight, a clearly carved out roadmap, or step-by-step guidance to succeed. This role requires comfort with ambiguity, initiative and a willingness to roll up your sleeves to build something you're passionate about. - You believe there is one right way to provide support and measure success. Our Philosophy: Here are a few key points (relevant to the go-to-market side) that should give you an idea of what it is like to work with us: - We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell. - We want to offer deep expertise whenever we interact with prospects and customers – whether it be through scaled engagements (e.g. webinars), 1:1 conversations, or through written word (e.g. documentation). - We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly. We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process. The Interview: At Ashby, our team and interview process want to help you show your best self. Our interview process is structured to get to know you and your career as well as empower you with insight into our key focus areas. Here is the process in its entirety: - 30 min - Recruiter Screen with Talent Team - 45 min - Interview with Hiring Manager - Take-Home Assessment - one week to complete - Final Round: - 30 min "Customer Experience" interview with two other Customer Success leaders - 30 min "Team Insights" interview with an APAC Support Specialist, and a Support Leader - 30 min "Support Management Approach" interview with another Support Leader - 10 min - Closing Questions with Hiring Manager Benefits: - You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible. - You get to sell a product that our prospects & customers are truly excited about. - Competitive compensation is offered. - 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable. - Unlimited PTO. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅 - Generous equipment, software, and office furniture budget. Get what you need to be happy and productive! - $100/month education budget with more expensive items (like conferences) covered with manager approval. Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Sobre Tenpo ¡En Tenpo estamos construyendo el futuro de las finanzas en Chile! Hoy somos más de 400 profesionales unidos por un hito histórico: somos el primer Neobanco del país. Hemos evolucionado para crear un ecosistema financiero 100% digital, sólido e inclusivo, diseñado para derribar las barreras de la banca tradicional y ser accesible para todas las personas. Dejamos de ser solo una app para convertirnos en la propuesta bancaria más innovadora de Chile. Aquí nos mueve la pasión por la excelencia y el propósito claro de transformar la industria con tecnología de punta y visión de futuro. En Tenpo somos líderes, somos valientes ante los desafíos y, sobre todo, somos humanos: conectamos de verdad con las necesidades de las personas y de nuestro país. El futuro ya llegó y tiene licencia bancaria. Vamos con todo. Con fuerza. Con visión. Con N de Neobanco. #TenpoConNdeNeobanco 💚 Sobre el Cargo En Tenpo, buscamos un/a Office Manager apasionado/a y proactivo/a. Este rol es el corazón de nuestra operación diaria, siendo el puente entre la gestión estratégica del Comité Ejecutivo y el funcionamiento impecable de nuestro espacio de trabajo. Buscamos a alguien que no solo administre agendas, sino que potencie la cultura y eficiencia de nuestro entorno laboral. Responsabilidades del cargo Gestión Ejecutiva y Coordinación: - Liderar la gestión de agendas, reuniones, viajes y compromisos estratégicos del Comité Ejecutivo, CEO y Directores. - Actuar como facilitador/a en el seguimiento de compromisos adquiridos por la Gerencia con áreas internas y stakeholders externos. - Gestionar la comunicación: Administrar correspondencia y canalizar solicitudes transversales con agilidad y discreción. - Producción de eventos: Organizar reuniones ejecutivas y eventos internos que fortalezcan el clima organizacional. Gestión de Oficina y Experiencia (Workplace): - Owner de las instalaciones: Supervisar el orden y mantenimiento de la oficina, asegurando que los espacios comunes reflejen el estándar de excelencia de Tenpo. - Gestión de proveedores: Coordinar con proveedores externos y áreas internas la reposición de insumos (cafetería, oficina, limpieza) y servicios de mantenimiento menor. - Logística de accesos: Administrar el registro de visitas y el control de ingreso, garantizando una excelente primera impresión y seguridad. - Optimización de recursos: Gestionar la asignación y control de estacionamientos corporativos para Tenpistas, visitas y proveedores. ¿Qué necesitas para postular? - Formación: Título en Administración de Empresas, Relaciones Públicas, Secretariado Ejecutivo o carreras afines. - Experiencia: Mínimo 3 años en roles de Office Management, Coordinación Administrativa o Asistencia Ejecutiva de alto nivel. - Idiomas: Excelentes habilidades de comunicación verbal y escrita en español e inglés (idealmente). - Mindset: Alta capacidad de organización, atención al detalle y proactividad para resolver problemas. - Herramientas: Dominio de Google Workspace (Calendar, Docs, Sheets) y herramientas de gestión digital. Beneficios de Trabajar en Tenpo 📚 Presupuesto anual para autogestionar capacitación. 🎂 Día del cumpleaños libre. 🧁 Medio día cumpleaños hij@s/padres. 💃 Viernes cortos (todos los viernes terminamos a las 14 horas). 🌍 Work from anywhere (¡Trabaja desde donde quieras! Solo recuerda tener una buena conexión a internet). ✨ Entre muchos otros!!! En Tenpo valoramos la diversidad y promovemos un entorno inclusivo y seguro para todas las personas, independientemente de su discapacidad, cultura, religión, etnia, género o identidad LGBTQ+. ¡Únete a nosotros y sé parte del cambio! 🚀

Overview Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Your future team The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organizations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great. We’re hiring an Engagement Manager to join our Advisory Services team as an individual contributor - this is not a managerial role. The Engagement Manager plays a critical role in driving customer outcomes by advising external clients on achieving their goals with Atlassian’s solutions. This position is key to driving Advisory Services engagements and focuses on leading and executing client engagements to meet strategic goals and deliver value. This is an individual contributor role reporting to a manager in Advisory Services. Responsibilities What You'll Do - Be the primary contact for your Advisory Services engagements, driving the direction throughout the engagement lifecycle. You will be the sole access point to the Advisory Services organization for your clients, facilitating collaboration and ensuring the efficient delivery of customer outcomes. - Take charge of proactive scope management to ensure that the team stays aligned with the engagement vision and meets your client's desired outcomes. You will execute projects to achieve results while balancing available time and resources. Additionally, it involves identifying future opportunities for further outcomes, growth, and expansion. - Accelerate time to value by applying project and program management expertise, ensuring the efficient and high-quality delivery of results for clients. - Cultivate enduring relationships with clients by applying consultative skills, maintaining clear and consistent communication, and monitoring and reporting on the value generated from the Advisory Services engagement. - Partner with teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers - Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events Qualifications Your Background - 8+ years of experience within SaaS companies or similar product organizations or technology consulting firms. Track record in managing large-scale projects and programs. - 3+ years in Professional Services, Technical Consulting, or Success customer-facing roles. Experience managing client relationships and delivering successful project outcomes. - You're fluent in English, but it would be nice to have a second language, such as Spanish, French, or Portuguese, for business communication. It’s nice if you have - PMP Certification, Agile Certification (Scrum Master, Product Owner), or similar: A recognized credential that validates your ability to manage professional projects. Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $128,700 - $168,025 Zone B: $116,100 - $151,575 Zone C: $107,100 - $139,825 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.