Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next. At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future. The Role The Lead Benefit Analyst provides expert operational oversight and serves as the primary HRIS/IT liaison for disability, leave, and accommodation programs. This role partners closely with Payroll, Benefits, HR, Legal, and the third-party leave administrator to resolve complex cases, ensure regulatory and policy compliance, and deliver timely, high-quality service. Through vendor management, cross-functional collaboration, data analysis, and continuous process improvement, the Lead Benefit Analyst strengthens program operations by maintaining accurate records, consistent communications, and reliable end-to-end benefit administration. The Main Responsibilities - HRIS/IT Oversight for Leave and Disability: Lead audits of timekeeping, eligibility, and employee status data across HR, payroll, and benefits systems; resolve discrepancies; and ensure data integrity. Own or support HRIS/IT enhancements affecting leave/disability workflows, including requirements, testing, implementation support, and post-go-live issue resolution. - Cross-Functional Collaboration: Partner with Payroll, HR, managers, Labor Relations, and Legal to ensure accurate timekeeping adjustments and smooth employee transitions (e.g., Paid Parental Leave to Extended Parental Leave). - State Leave Compliance: Support compliance with applicable state leave programs by coordinating required notices/posters and completing employer-required administration for state leave benefits. - Vendor Management & Continuous Improvement: Serve as a key partner to the third-party leave administrator by monitoring service quality, identifying root causes of recurring issues, and recommending process and system improvements. Support documentation of procedures, controls, and reporting to improve accuracy, cycle time, and employee experience. - Inquiries & Escalations: Manage complex escalations from employees, HR, and managers via ServiceNow; coordinate with the vendor on day-to-day inquiries; and ensure timely, accurate resolution consistent with policy, plan provisions, and regulatory requirements. What We Look For in a Candidate - Bachelor’s degree in human resources, Business Administration, or a related field; advanced degree preferred. - 5+ years of experience in benefits administration, disability/leave operations, and vendor management (e.g., STD, LTD, FMLA, paid leave programs). - Working knowledge of state and federal leave requirements and programs (e.g., FMLA, PFML, PSL, USERRA) and the ability to apply requirements to administration and documentation practices. - Experience supporting HRIS/reporting, automation, or workflow improvements (e.g., requirements gathering, user testing, and process documentation); experience with AI-enabled solutions a plus. - Strong analytical and problem-solving skills, including the ability to interpret policies, identify root causes, and use data to drive decisions. - Ability to lead through influence in a matrixed environment and drive operational improvements across stakeholders and vendors. Key Competencies - Strategic Vision - Innovation & Technological Savvy - Vendor Relationship Management - Process Improvement Leadership - Influence & Communication - Data Analysis & Decision Making Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $82,969 - $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $87,117 - $116,156 in these states: CO HI MI MN NC NH NV OR RI $91,266 - $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's:BenefitsBonus Structure #LI-Remote Requisition #: 341733 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.