This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As the Technical Service Manager, you will lead the technical interface with key customers in the wide web flexographic and gravure printing segments. Specializing in water-based and solvent-based inks and coatings, you will oversee technical support activities, manage customer relationships, and ensure successful product implementation and performance. This leadership position drives technical excellence, supports business growth, and ensures high customer satisfaction through expert service delivery and collaboration with internal and external teams. Key Responsibilities - Manage and lead technical support for wide web flexo and gravure customers, ensuring optimal use of water- and solvent-based product lines. - Oversee on-site troubleshooting, ink optimization, and product performance evaluations. - Coordinate and lead press trials, product introductions, and technical audits at customer facilities. - Collaborate with R&D, sales, manufacturing, and regulatory teams to deliver tailored technical solutions that meet customer needs. - Develop technical service strategies that support customer retention, growth, and innovation. Qualifications - 5+ years in a technical role supporting wide web flexographic and/or gravure printing. - Proven experience with water-based and solvent-based inks and coatings used in flexible packaging. - Demonstrated ability to lead customer-facing technical engagements and manage technical projects independently. - Strong knowledge of pressroom processes, ink/substrate interactions, drying systems, and surface treatments. - Skilled in color matching, print troubleshooting, and print defect analysis. Preferred Skills - Experience with color management systems (e.g., X-Rite). - Understanding of lamination, coating, and post-print converting processes. - Familiarity with VOC compliance, safety protocols, and system regulations.

• Guide customers through onboarding and implementation by coordinating with delivery teams. • Drive adoption, overall health, value realization, and renewal readiness, serving as the primary point of contact. • Build trust and develop strong, multi-threaded relationships across business and technical stakeholders to drive mutual value. • Knowledgeable of key product use cases and expected outcomes —to guide customers toward best-practice adoption. • Proactively maintain an accurate rolling 4-quarter outlook of attrition forecast and maniacally manage customer health. • Actively engage with customers to calculate ROI derived from Adobe solutions (Productivity and Business Value). • Identify expansion opportunities through product-usage insights, evolving customer needs, and cross-sell alignment.

• The Technical Account Manager - Europe works with customers, industry partners, and the team to promote and support Nova-Tech Engineering’s technologies and equipment utilization • This position is responsible for installing machines and providing technical support and customer service • Following Nova-Tech Engineering’s training, this role will perform mechanical field repairs and maintenance on Nova-Tech Engineering equipment • This position requires exceptional relationship management skills, attention to detail, and the ability to follow established procedures and offer suggestions for improvement • Serve as the primary contact for assigned customer accounts, delivering exceptional service and long-term partnership through timely, clear communication • Build and maintain strong relationships with customers and hatchery leadership; resolve issues promptly and professionally • Proactively manage accounts through routine on-site visits, system installations, customer training, and documentation • Develop strong product and service knowledge to recommend data-driven customer solutions • Ensure customer understanding of contractual terms and support timely payment compliance • Monitor customer data, system connectivity, and performance trends; communicate insights and concerns to appropriate stakeholders • Evaluate treatment processes and collaborate with technical teams on outcomes and quality feedback • Attend industry events and company trainings as required • Follow company policies and procedures and contribute as a collaborative team member aligned with company values

• Prepare and deliver compelling technical presentations, demos, and webinars • Providing in-depth technical expertise and tailored post-sales content based on customer needs • Cultivate strong relationships with clients, acting as a trusted advisor and technical point of contact • Drive adoption and further implementation of LocalStack across different teams by engaging in discovery sessions, addressing technical objections • Work with product and engineering organization on actionable product feedback from customer interactions