• Serve as a department project lead for corporate and departmental initiatives, including those involving appeals & grievances reporting, claims operational enhancements, and regulatory changes. • Provide written and verbal status updates, identify risks, perform root cause analyses, and recommend process improvements. • Mentor less experienced staff, including informal coaching on reporting, appeals workflows, systems navigation, and documentation standards.

• Providing analytical support to various business areas and customers • Acts as subject matter expert providing technical and/or business knowledge to support decision making processes • Collaborates on the development of Medical Value initiatives and business intelligence platforms • Successfully delivers the design, development and implementation of analysis and research on cost and utilization trends

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Data Manager, Extended Operations (Well Managed Solutions) Summary: - Acts as the primary technical and operational liaison between US leadership and the Philippines pod, ensuring global adherence to WMS data standards. Responsible for understanding the objectives of the business while developing and managing the outsourced supplier network that meets performance, cost, and risk goals. Monitors reports which detail supplier performance and makes recommendations for improvement, as needed. Lead and develop strategies, processes, or projects that will improve business performance. Develops skills of the team to leverage strengths and fill gaps to address performance and risk areas. Promote continuous improvement, innovation, and responsible data usage. General Responsibilities : - Develop scalable workflows, documentation standards, and potentially automation readiness for future process optimization - Enforce WMS project management standards (Jira workflows) across US and Philippines teams to ensure unified reporting and execution - Manage C1PHl WMS data shares, design and maintain a suite of dashboards and ad hoc data support for the Supply Chain Operations team - Manage and maintain the control summary dashboards to ensure controls owned by WMS are being executed according to SLA (Service Level Agreements) and meeting performance targets - Identify and execute opportunities to convert manual risk controls into automated data monitors within the supply chain ecosystem - Lead the Philippines pod in executing complex data tasks, ensuring high-integrity output for inventory and compliance requirements - Deliver objective progress updates to leadership using Jira-based velocity tracking and standardized reporting cycles. - Leading moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports - Design, develop, and manage project plans in a complex dynamic environment, revising needs to meet changing requirements - Leverage problem solving and influencing skills to ensure project plans deliver on intent - Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery - Assess and manage supplier performance by generating and analyzing supplier data inventory - Establish a strategic vision with suppliers and drive execution - Reporting, analysis and communications of supplier performance - Identify and escalate discrepancies, non-standard terms, or areas of risk - Lead process design and analysis projects in concert with external vendors - All other job-related duties that may be assigned from time to time Basic Qualifications: - Bachelor's Degree in any field - Strong background in Control Design and Testing - Demonstrated expertise in creating, deploying and maintaining dashboards for inventory and risk tracking - Exceptional attention to detail: ability to identify inconsistencies and compliance red flags across a wide range of datasets - Demonstrated expertise in managing projects or processes - Expert-level ability to build, deploy, and maintain automated dashboards for inventory and risk tracking. - Advanced skill in managing Jira boards, epics, and documentation for cross-functional technical teams - Ability to perform code reviews and data validation to ensure accuracy in Philippines-led workstreams - Experience in using Amazon Quicksight - 5 years of relevant experience in leading and managing a team Preferred Qualifications: - Bachelor's Degree in Statistics, Computer Science, Economics or any related field - Programming Certification (Advanced SQL, Python etc.) No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a Gaming Operations Associate, you'll help deliver exceptional gaming experiences by driving integrations and supporting game releases end-to-end. You'll work across internal teams and external suppliers to test new games, troubleshoot issues, and fine-tune features for launch. From hands-on debugging to tracking defects and collaborating across functions, your contributions will shape our product quality and speed to market. This is a chance to influence high-impact outcomes in a fast-paced, evolving environment. What You'll Do - Execute integration and functional testing for third-party game providers across all platforms. - Support the development and refinement of internal game features to enhance the overall experience. - Troubleshoot and debug game issues during the rollout of new states and brand expansions. - Create and manage defect tickets, collaborate closely with developers, and maintain issue tracking and status updates through resolution. - Partner with Operations, Product, QA, and Development teams to deliver a fully vetted final product. - Coordinate with Casino Units and partner suppliers to ensure timely delivery of requests and solutions. What You'll Bring - At least 1 year of experience in technical support or a similar role within the online gaming industry. - Clear, proactive communication skills and a collaborative approach to working across cross-functional teams. - Flexibility to adapt as priorities shift and business needs evolve. - A growth-oriented mindset and enthusiasm for exploring new testing methods and tools. - Familiarity with platforms like Excel, Google Sheets, JIRA, etc. - Strong analytical thinking and attention to detail, with a proactive approach to problem-solving. - A balanced perspective that combines technical insight with business awareness to support informed decisions. #LI-BT1 Join Our Team We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.