DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. EMPLOYEE RELATIONS SPECIALIST Job Location: Division of Child Support Services (DCSS) 1789 West Jefferson Street, Phoenix, Arizona 85007 Posting Details: Salary: $47,563.57 - $57,200.00 Grade: 22 Closing Date: April 9, 2026 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team! The Department of Economic Security, Division of Child Support Services (DCSS) is seeking an experienced and highly-motivated individual to join our team as an Employee Relations Specialist. This position will research and evaluate complex and sensitive employee relations issues/concerns, full cycle recruitment and personnel actions. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: Essential Duties and Responsibilities include but are not limited to: - Conduct investigations and /or inquiries. - Coordinate, develop, and present various training programs and activities to employees and management. - Research, analyze, and present data related to area of assignment. - Investigate and respond to complaints issued by Director's office and/or EEOC/OEO. - Develop and facilitate presentations as it relates to employee relations matters. - Tracking/recording of all investigations and/or inquiries through logs, systems, and agendas. - Assist in full cycle recruitment’s, complete personnel actions, onboarding and offboarding, etc. Knowledge, Skills & Abilities (KSAs): Knowledge in: - Federal and State laws, rules, regulations, policies and procedures related to work assignment. - Current principles, practices and methods used in the administration of HR, including Employee Relations, Operations, Staffing & Recruitment and Classification & Compensation. - Google, Human Resources Information System (HRIS), Applicant Tracking Systems (ATS), Performance Management software and various software to monitor and track human resources actions. Skills in: - Researching, collecting, and analyzing data and reports; and developing and implementing various improvement initiatives for assigned program areas. - Interpersonal relations and establishing and maintaining effective working relationships with a diverse group of staff and various levels of management, other state agencies, community resources, vendors, and the public. - Excellent oral and written communication, public speaking, and interviewing techniques. - Time management and analytical decision making. Ability to: - Analyze specific problem situations and determine acceptable solutions within the framework of laws, rules and regulations. - Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes and work cooperatively and jointly to provide quality seamless customer service. - Plan and make independent decisions. - Review issues and make well-reasoned and fully supportive recommendations. - Remain unbiased, objective and thorough when working with employee relations issues or conducting investigations. - Perform multi-task assignments and adapt to changes quickly, establish priorities and set own work agenda. Selective Preference(s): The ideal candidate for this position will have: - Bachelor’s Degree in Human Resources or a closely related field and two (2) years’ experience as a Human Resources Analyst or equivalent experience. OR - Four years of hands-on experience in employee relations and administering progressive discipline. Pre-Employment Requirements: - Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions. - Arizona Level One Fingerprint Clearance Card. - If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. - All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: • Affordable medical, dental, life, and short-term disability insurance plans • Participation in the Arizona State Retirement System (ASRS) and long-term disability plans • 10 paid holidays per year • Paid vacation and sick time • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. • Deferred compensation plan • Wellness plans • Tuition Reimbursement • Stipend Opportunities • Infant at Work Program • Rideshare and Public Transit Subsidy • Career Advancement & Employee Development Opportunities By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: For questions about this career opportunity, please contact Jeremy Einwalter at (480) 640-8919 or JEinwalter@azdes.gov. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-8900. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

JOB CATEGORY: HUMAN RESOURCES / ADMINISTRATION / SUPERVISORY POSITION SUMMARY: This professional position is responsible for the development, coordination and day-to-day supervision of various HR functions including new hire processing, employee onboarding, credentialing, Human Capital Management (HCM), and HR records management. Provides advice and assistance to managerial staff on PMS Human Resources policies, regulations, and procedures.

Overview We are seeking a strategic HR Business Partner to support the Customer organization. This is a high-impact role for an experienced HR professional who thrives in fast-moving, performance-driven environments and brings a strong understanding of post-sales customer operations, operational excellence, and teams responsible for delivering an exceptional customer experience at scale. As a trusted advisor to senior leaders, you will influence business outcomes through people strategies that drive growth, engagement, and execution excellence. You will partner closely with senior leadership to shape organizational design, talent strategy, leadership effectiveness, and reward frameworks that align with the company’s goals. As an HR Business Partner, you will work closely with the Customer senior leadership teams to advise and consult on solving organizational challenges through people-related solutions. Together with the leadership team, you will create and implement people strategies that support the business in meeting its goals through its people. This will require you to think big, use data to guide your work, challenge convention, and, in some cases, reinvent how work is done. You’ll partner with a cross-functional group of subject matter experts in HR and across the organization to design and execute strategies for how we staff, onboard, develop, motivate, retain, and organize work. A core part of this work will be rolling out programs to support employees, including compensation, organizational design, talent management strategy, and leadership coaching. As an HR Business Partner within our HR team, you will play an essential role in advancing a more diverse, accessible, equitable, and inclusive Hyland through our hiring, promotion, retention, and inclusion practices. The HR Business Partner reports to the business aligned HR Director. Responsibilities - Serve as a strategic HR advisor to senior leadership, providing thought partnership on organizational effectiveness, workforce planning, and talent development. - Develop an understanding of business strategies, goals, and metrics to serve in a consultative role with business leaders in areas including communications, change management, compensation, talent management, workforce planning, and policy interpretation and application. - Translate business priorities into actionable people strategies that enable go-to-market success and drive revenue performance. - Lead talent planning, succession, and leadership development initiatives to ensure a strong bench for critical roles. - Partner with Total Rewards and Finance to shape compensation and incentive programs that attract and retain top sales and marketing talent. - Serve as an employee champion and change agent through partnership with business leaders to drive change and execute new business initiatives. - Collaborate with HR Centers of Excellence to ensure cohesive support for global teams. - Use data and insights to identify trends, influence decisions, and measure the impact of people programs. - Champion a high-performance, inclusive culture that reflects our values and empowers employees to do their best work. - Partner with regional HRBPs on local issues and projects. Basic Qualifications - 8+ years of progressive HR experience, preferably in a technology or high-growth company supporting customer-facing or operational teams. - Demonstrated success partnering with senior leaders on business transformation, organizational design, and change management in complex, fast-paced environments. - Experience supporting customer-focused organizations, with an understanding of service delivery models, scalability, and operational performance. - Excellent communication skills with the ability to coach, influence, and partner with employees and leaders at all levels of the organization. - Proven ability to balance strategic leadership with hands-on execution while managing multiple priorities and stakeholders. - Demonstrated analytical and problem-solving skills, with the ability to interpret people data, identify trends, and translate insights into actionable recommendations. - Strong business acumen with the ability to align people strategies to customer outcomes, operational efficiency, and organizational performance.

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Case Coordinator PRIMARY PURPOSE OF THE ROLE: To provide excellent customer service and internal support to an assigned team. ARE YOU AN IDEAL CANDIDATE? We are looking for enthusiastic candidates who thrive in a collaborative environment, who are driven to deliver great work, are customer-oriented and are naturally empathetic. - Are you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career? - A training program to learn how to help employees and customers from some of the world’s most reputable brands - An assigned Preceptor and manager who will guide you on your career journey - Career development and promotional growth opportunities through increasing responsibilities - A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs - A stable and consistent work environment in an office and/or virtual setting ESSENTIAL RESPONSIBLITIES MAY INCLUDE - Manage caseload consisting of Workers’ compensation claims under supervision and in collaboration with Clinical Case Management Team. - Collect and document data for Workers’ Compensation Claims while adhering to Case Coordinator Workflow and company guidelines. - Process and facilitate necessary treatment services in accordance with company policy and procedure. - Verifies return to work and remain at work status through routine communication with claim parties and documentation in claim management system. - Utilize telephonic and written communications to accurately report return to work dates in accordance with company policy. - Maintains knowledge of Bureau of Workers’ Compensation rules and laws, workers compensation process, and Sedgwick policies and procedures. Education & Licensing High School diploma or GED required. Experience One (1) year case management experience or equivalent combination of education and experience required. Skills & Knowledge - Knowledge of Bureau of Workers’ Compensation Mandatory elements - Excellent oral and written communication skills - PC literate, including Microsoft Office products - Highly organizational with excellent time management skills - Excellent customer service skills - Ability to work independently and in a team environment - Ability to manage multiple and changing priorities - Decision making/problem solving skills - Ability to meet or exceed Performance Competencies TAKING CARE OF YOU - Colleagues are offered a world class training program with a comprehensive curriculum, being in person the first week - An assigned Preceptor and manager that will support and guide you on your career journey - Career development and promotional growth opportunities - A diverse and comprehensive benefits package offering including medical, dental vision, 401K, PTO and more NEXT STEPS If your application is selected to advance to the next round, you will receive an e-mail notification with instructions and a link to complete a recorded video interview. Upon completion and submission of the video interview, a recruiter will be in touch. As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $19.00 - 21.00/hr. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.