• Lead the definition and evolution of the Core Services roadmap, ensuring technical debt, scalability, and innovation are balanced against business priorities. • Act as a business advocate for Enterprise Architecture tooling and processes. • Develop strategies for project execution to drive the adoption of EA standards, ensuring they provide tangible business value and streamline enterprise-wide delivery. • Lead highly visible, cross-functional project teams dealing with notable risk and complexity. • Drive critical product and architectural decisions by translating complex technical trade-offs into business impact. • Proactively identify and solve unique and complex problems with broad impact on the company. • Establish and institutionalize best practices, templates, and governance models. • Act as a subject matter expert in the software delivery lifecycle, guiding engineering teams through complex evaluations and integrations. • Establish and lead a communication framework for Core Services. • Provide day-to-day direction, strategic guidance, and mentorship to product owners and business analysts. • Move beyond "identifying issues" to predicting and neutralizing systemic risks before they impact delivery timelines.

Ole mukana merkityksellisessä työssä - Vaikuta Suomen urheilun tulevaisuuteen Nuorelle Siivet -arpajaisilla tuetaan urheilujärjestöjen tärkeää työtä sen eteen, että jokainen lapsi ja nuori saa riittävästi liikettä arjessaan sekä mahdollisuuden harrastaa liikuntaa. Tavara-arpajaisten järjestäjinä toimivat 22 eri urheilujärjestöä. Mukana olevien tahojen yhteistyönä on järjestetty monipuolista toimintaa ympäri maata. Haluatko tutustua paremmin meidän toimintaan? Lue lisää alla olevan linkin kautta: https://www.nuorellesiivet.fi/yhteystiedot/nuorellesiivet TYÖNKUVAUS Etsimme kasvavaan joukkoomme myyntiedustajia, jotka haluavat työskennellä etänä! Työssäsi pääset edistämään lasten ja nuorten liikuntamahdollisuuksia myyden Suomen suurinta ja monipuolisinta tavara-arpajaista suoraan kotitalouksille! MITÄ TARJOAMME SINULLE? - Koulutus & tuki - Saat kattavan perehdytyksen sekä tiiviin yhteistyön myyntikouluttajan kanssa, jotta voit kasvaa myynnin ammattilaiseksi! - Työyhteisö - Vaikka oletkin etänä niin olet tärkeä osa meidän myyntitiimiä ja pääset mukaan meidän huipputyöyhteisöön! - Merkityksellinen etätyö - Pääset edistämään lasten ja nuorten urheilua työskennellen mistä tahansa päin Suomea! - Turvallinen palkkaus - Tarjoamme turvallisen palkkauksen tuntipalkalla sekä provisioilla. Keskimääräinen tuntipalkka on 12–20 €. Palkkakattoa ei ole, joten pääset vaikuttamaan omaan ansioosi! MITÄ TOIVOMME SINULTA? - Asiakaslähtöinen ja toimeen tarttuva työote - Aitoa intoa myyntityöstä! Aikaisempi myyntikokemus katsotaan eduksi, mutta ei välttämätöntä. Rohkealla työotteella pääse jo pitkälle! - Vähintään 18 vuoden ikää. - Etätyössä tarvitset myös tietokoneen sekä kuulokkeet mikrofonilla. Haluatko mukaan? Hakeminen käy kätevästi sähköisellä lomakkeellamme! Lisätiedot saat: numerosta 0503010350 tai sähköpostitse rekry@lottex.fi tai johnny.graeffe@eventio.fi

About the role Are you a problem-solver at heart? Do you like working with customers — and know how to leverage AI so that your team can focus on what matters most? Onfleet is looking for a technically inclined, customer-obsessed technical support agent to join our team in a remote capacity. You will work closely with our customers to help them get the most out of our products, ensure their success, and help us continue building a best-in-class AI-assisted support experience. About the team Onfleet Support is a small team, with each member contributing a unique set of skills and professional experience. Our global team spans Onfleet's San Francisco headquarters, Toronto, Los Angeles, and New York. We value customer experience above all else and are looking for someone to help us continue our legacy of excellence. This is the right role for you if you like variety and want to learn new things. If you constantly think about how to do things more efficiently — and get genuinely excited about what AI can do inside a support workflow — we have a lot for you to sink your teeth into. We're also looking for team members who like to roll up their sleeves and pitch in wherever needed. If you're attracted to challenging work because you see it as an opportunity for growth, we'd love to have you on the team. What you'll do: - Become a product expert for our web application, iOS app, and Android app while working closely with Sales and Success on customer-raised questions - Provide customer support to Onfleet customers via Zendesk and Intercom, taking ownership of technical issues and working to resolve them quickly - Partner with our Digital CSM to monitor, tune, and improve our AI support agent (powered by Intercom's Fin), including reviewing conversation logs, identifying resolution gaps, and contributing to content improvements that drive deflection - Reproduce, document, and escalate issues and bugs to the Engineering team - Participate in our on-call support for customers - Provide "white glove" support to a select number of Onfleet customers What You’ll Bring: - You are based out of Europe or the country of South Africa - You have 2+ years of experience in customer-facing roles - You have hands-on experience working alongside AI support agents — configuring responses, reviewing conversation flows, or improving resolution rates - You demonstrate an attention to detail and are passionate about your work - You have extraordinary communication and problem-analysis skills - You know the ins and outs of Zendesk, Intercom, or a similar ticketing and messaging platform - You have familiarity with log management or observability tools - You have great people skills for both our customers and your colleagues - You are a self-starter motivated by challenges and learning new skills - You have experience managing projects — tracking moving pieces, coordinating across teams, and seeing initiatives through from start to finish - You can work independently and with a team Nice To Have: - Experience with Intercom's Fin AI agent — including setup, tuning, conversation monitoring, or content optimization — is a strong plus - Experience with Scalyr's Dataset or similar platforms is a plus - You can communicate in a second, major world language, preferably Spanish or French - You have experience supporting SaaS or other software products - You have experience or familiarity with API and/or Webhooks - You are familiar with logistics systems - You have previous experience working remotely What We Offer: - Flexible vacation policy - Apple MacBook Pro (or equivalent) Onfleet's 75+ high-performing, globally distributed remote employees operate a lean, near break-even business generating millions of dollars every month. Onfleet has raised over $40m in funding from investors like Kennet Partners, Kayne Anderson, StartX-Stanford Fund, Tuesday.vc, Winklevoss Capital, Playfair Capital, and angel investors including Andy Rachleff, Gil Penchina, Lee Linden, and Tom Fallows. Onfleet is headquartered in San Francisco, CA. Onfleet is an Equal Opportunity Employer: Onfleet’s culture is one that strongly values diversity in its workplace and we are committed to working with potential team members who can bring diverse perspectives and experience to our company and culture. We do not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. We highly encourage members of underrepresented groups to apply and we will consider qualified applicants with arrest and conviction records.

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details PRIMARY DUTIES AND RESPONSIBILITIES: • Lead Dynamics 365 CoE Team for Global Consulting Services, and potentially for future D365 implementations. D365 ERP supports a global business across 25+ countries. The D365 CoE team is comprised of internal functional and technical team and a vendor AMS team. • Accountable for D365 platform overall, and for coordinating with "Vision25" project delivery teams through completion of global wave rollout. • Responsible for ensuring that new services or service enhancements are aligned with business initiatives • Accountable for the development, implementation, evaluation and on-going management of new and existing services and products • Deliver service roadmaps with input from the Relationship Managers, EA and other supporting teams • Accountable for working with other IT teams to plan for capacity, availability and performance requirements for new and existing assigned services • Hold internal and external suppliers accountable via formal agreements • Represent the assigned service across the organization • Accountable for defining the escalation and notification procedures for assigned service with the Relationship Manager, Incident Management team and other supporting teams • Accountable for working with Problem Management to address problems within the service • Accountable for the population and maintenance of the Configuration Management Database for the service and it’s supporting Configuration Items Accountable for working with the Change Manager to determine • acceptable windows for changes for the service • Ensure services and products adhere to Information Technology Infrastructure Library (ITIL) processes • Deliver Quarterly Service Reviews • Accountable for negotiation of Service Level Agreements with business partners • Responsible for negotiation of Organizational Level Agreements with other IT teams that support assigned services • Produce SLA performance metrics for assigned services • Define the service and determine the costing model of the assigned services listed in the Service Catalog • Accountable for maintaining the Service Catalog for assigned services • Continuous improvement and innovation of the assigned services and products • Understand the market demands for the service as well as potential competing services • Accountable for the creation and maintenance of all service documentation • Accountable for the management and career development of direct reports • Mentoring of IT resources EXPERIENCE AND EDUCATIONAL REQUIREMENTS: • Excellent verbal and written communication skills • Subject matter expertise in both the business and technology • Skilled in conflict management • Experience working in a matrix environment • BS Degree in Computer Science, Business or related field preferred • Progressive leadership experience over 7+ years in an IT environment with significant business exposure • Significant experience of owning ERP system(s). Experience specifically with Dynamics 365 is not required, but would be beneficial • ITIL v3 Foundation Certified MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: • Able to anticipate customer needs and expectations • Able to influence associates who are not in your direct reporting structure • Demonstrated strategic agility • Advanced interpersonal skills; able to establish and maintain relationships and navigate formal and informal networks to create results • Clear understanding of project capital and expense budgeting and accounting skills and the related financial systems • Advanced communication, negotiation, and conflict resolution capabilities at all levels of management • Strong presentation skills • Advanced ability to adapt to change, handle pressure, and adjust plans to meet changing needs, and solve problems creatively • Advanced decision making skills • Advanced analytical and problem solving skills to evaluate issues and apply knowledge to identify and implement appropriate solutions • Strong ability to prioritize work load, consistently meet deadlines, and take the appropriate level of independent action when necessary • Able to travel a minimum of 25% What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora Full time Salary Range* $156,300 - 241,010 *This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned . Affiliated Companies: Affiliated Companies: AmerisourceBergen Services Corporation