Become a champion of hope. At Rosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery. Position Summary Participate as a team member in the delivery of addictions treatment services to patients and their families and facilitate the issues of recovery into their daily living situations. Provide continuity of Access program services in an ethical, legal and moral manner within a safe and therapeutic environment, consistent with applicable regulatory and accreditation standards. Qualifications: • Bachelor’s Degree in a health-related field • CADC or obtain within 12 months • Two years addiction treatment experience • Demonstrated clinical competency in access and admissions • Adequate written skills to accurately complete required documentation within the time frames prescribed Responsibilities: 1. Work hours prescribed and any additional hours deemed necessary for the responsibilities assigned. 2. Work in clinical call center located at RHC and assist in fielding, screening, and triaging inquiry calls. 3. Educate callers on Rosecrance and engage clients presenting as clinically appropriate. 4. Work with Community Relations team and/or maintain knowledge of community, school and recovery resources in order to make appropriate interagency referrals as required. 5. Schedule Access interviews with potential clients and their significant others. 6. Formulate initial diagnostic impression and appropriate recommendations at inquiry level. 7. Provide case management to assigned patients. 8. Utilize intervention skills as required to place the patient in the appropriate level of treatment services. 9. Provide networking, linkage and follow-up with referral sources. 10. Work with the treatment team to develop the individual treatment plan and assist the patients with and treatment plan objectives. 11. Document information in the patient service records consistent with laws, rules and regulations. 12. Assume on-call responsibilities as scheduled or when necessary. 13. Be familiar with court proceedings and available to make court appearances on behalf of Rosecrance patients and agency as necessary. 14. Serve as a member of the Access Team and participate in all team meetings and activities. 15. Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct. 16. Perform all responsibilities in compliance with the mission, vision, values and expectations of Rosecrance. 17. Deliver exceptional customer service consistently to every customer. 18. Serve as a role model for other staff, patients and customers and demonstrate positive guest relations in representing Rosecrance. 19. Assume other related responsibilities as assigned by management. Schedule: - Hours: Monday- 11:30am-8:00pm, Tuesday- Friday 10:30am-7:00pm Work Location: Remote (must reside in IL) Compensation & Rewards - Base Pay: Starting at $56,950.40 year (pay is based on education, experience, and credentials) Our Benefits Rosecrance values its employees and offers a comprehensive benefits package for you and your family: · Medical, dental, and vision insurance (multiple plan options to meet your needs) · 401(k) with employer match & discretionary contribution · Group Life Insurance, LTD and AD&D · Tuition assistance & licensure/certification reimbursement · Paid Time Off, sick time, bereavement leave · Referral program earning up to $1,000 per hire! · Wellness program, including an on-site gym at select facilities · Discounts at participating retailers · Daily pay available through UKG Wallet for financial flexibility Who We Are Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives. We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope. Our Health and Safety Commitment We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace. Equal Employment Opportunity Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position. Our Partnerships · AARP Employer Pledge Program · MSEP (Military Spouse Employment Partnership)

🌟 Disability Benefit Specialist – Remote 🌟 Make an impact from anywhere—and love what you do! What’s in it for you? ✅ Work remotely—your office, your vibe! ✅ Help people when they need it most. ✅ Be part of a team that values compassion, clarity, and results. Join us as a Disability Benefit Specialist and play a key role in evaluating claims, determining benefit eligibility, and guiding employees toward successful return-to-work strategies. Use your expertise in disability policies and medical/vocational issues to deliver clear, timely decisions and exceptional support. Why Crawford? Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time. At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com. When you accept a job with Crawford, you become a part of the One Crawford family. Our total compensation plans provide each of our employees with far more than just a great salary - Pay and incentive plans that recognize performance excellence - Benefit programs that empower financial, physical, and mental wellness - Training programs that promote continuous learning and career progression while enhancing job performance - Sustainability programs that give back to the communities in which we live and work - A culture of respect, collaboration, entrepreneurial spirit and inclusion Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List. Do you love digging into how money moves through a business? Are you the person colleagues turn to when a billing process breaks down — and do you thrive on solving problems that are genuinely critical to a firm's operations? As Karbon's Billing & Payments Specialist, you are the deepest expert in our Customer Success organization on how accounting firms bill their clients, collect payments, and manage their financial workflows inside Karbon. You thrive where the process isn't fully mapped, the stakes are high, and someone needs to step up and own it. When a billing or payments situation is too complex, too critical, or too time-sensitive for a generalist answer, CSMs don't just call you for help. They hand it to you, because you're the person who figures it out. About the Role - Serve as the billing and payments specialist for our Customer Success organization, bringing deep product knowledge to the customers and situations that need it most - Lead complex billing and payments engagements end to end, from initial assessment through resolution, owning the strategy, the communication, and the outcome - Partner with CSMs in customer sessions as the subject matter expert, shaping the approach and guiding the conversation on all things billing and payments - Continually assess and refine how billing and payments engagements are handled, maturing the process over time so every interaction is sharper than the last - Build a living knowledge base of complex billing and payments scenarios, turning every engagement into institutional knowledge that raises the bar for the entire team Internal enablement - Be the internal expert resource for the CSM team on billing and payments, running regular knowledge sessions, answering complex questions, and continuously building confidence across the team - Partner with our Billing and Payments Adoption PM to align on customer needs, share field insights, and ensure specialist knowledge is feeding directly into adoption strategy and product direction - Partner with the onboarding and implementation teams to ensure billing and payments is set up correctly from day one, reducing the downstream complexity that creates escalations - Advocate for customers internally by surfacing recurring billing and payments pain points to Product and Engineering with clear, evidence-based documentation Knowledge and process development - Document the most common billing and payments conditions your team encounters and keep the prescription matrix current with new resolutions - Develop structured playbooks for the most frequent and highest-risk billing scenarios. Particularly those involving accounting firm billing models, collection workflows, and payments reconciliation - Stay current with Karbon product updates and proactively update your knowledge base and customer-facing resources accordingly About You - 3+ years in a customer-facing specialist, solutions consultant, or technical support role, ideally in B2B SaaS with a financial or payments component - Deep familiarity with how accounting firms or professional services businesses bill and collect from their clients. You don't need to be told why this matters to them - Strong product intuition. You can diagnose a billing or payments issue quickly, understand its root cause, and communicate clearly about what needs to happen - Excellent communication skills. You can explain complex financial and product concepts to non-technical customers without condescension and without oversimplification - A calm, methodical approach under pressure. Billing crises are time-sensitive and high-stakes, and you bring structure to chaotic situations - Strong documentation instincts. You naturally turn resolved cases into reusable resources rather than solving the same problem twice - Experience with Karbon, Xero, QuickBooks, or similar practice management or accounting platforms is a strong advantage - Comfortable operating with significant autonomy. You will often be the most knowledgeable person in the room on your domain, and you need to be confident in that position Why work at Karbon? - Gain global experience across Australia, New Zealand, UK, and Canada - Strong benefits package including: - Flexible Time Off with an encouraged 4 weeks use per year - Company paid medical for you and eligible spouse/partner and dependents - Paid dental and vision and eligible spouse/partner and dependents - 401(k) with company matching - Flexible Spending Account - Up to 8 weeks paid parental leave - Work-from-home stipend - Work with (and learn from) an experienced, high-performing team - A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback - Be part of a fast-growing company that firmly believes in promoting high performers from within As we hire across various locations within the USA we are required by law to include a reasonable estimate of the compensation range for this role. The range provided is broad and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as physical location/cost of living in that location, years of experience, skills, and other business needs. It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. The base salary is one component of the total compensation package, which for some roles may include a target bonus, for some roles very competitive equity grant, and very generous benefits. While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission, purpose and values are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are! The estimated base salary range for this role is: $8,500—$125,000 USD Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role! We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization. Generally, if you are a good person, we want to talk to you. 😛 If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at people.support@karbonhq.com for a confidential discussion. At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!

About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List. Do you love digging into how money moves through a business? Are you the person colleagues turn to when a billing process breaks down — and do you thrive on solving problems that are genuinely critical to a firm's operations? As Karbon's Billing & Payments Specialist, you are the deepest expert in our Customer Success organization on how accounting firms bill their clients, collect payments, and manage their financial workflows inside Karbon. You thrive where the process isn't fully mapped, the stakes are high, and someone needs to step up and own it. When a billing or payments situation is too complex, too critical, or too time-sensitive for a generalist answer, CSMs don't just call you for help. They hand it to you, because you're the person who figures it out. About the Role - Serve as the billing and payments specialist for our Customer Success organization, bringing deep product knowledge to the customers and situations that need it most - Lead complex billing and payments engagements end to end, from initial assessment through resolution, owning the strategy, the communication, and the outcome - Partner with CSMs in customer sessions as the subject matter expert, shaping the approach and guiding the conversation on all things billing and payments - Continually assess and refine how billing and payments engagements are handled, maturing the process over time so every interaction is sharper than the last - Build a living knowledge base of complex billing and payments scenarios, turning every engagement into institutional knowledge that raises the bar for the entire team Internal enablement - Be the internal expert resource for the CSM team on billing and payments, running regular knowledge sessions, answering complex questions, and continuously building confidence across the team - Partner with our Billing and Payments Adoption PM to align on customer needs, share field insights, and ensure specialist knowledge is feeding directly into adoption strategy and product direction - Partner with the onboarding and implementation teams to ensure billing and payments is set up correctly from day one, reducing the downstream complexity that creates escalations - Advocate for customers internally by surfacing recurring billing and payments pain points to Product and Engineering with clear, evidence-based documentation Knowledge and process development - Document the most common billing and payments conditions your team encounters and keep the prescription matrix current with new resolutions - Develop structured playbooks for the most frequent and highest-risk billing scenarios. Particularly those involving accounting firm billing models, collection workflows, and payments reconciliation - Stay current with Karbon product updates and proactively update your knowledge base and customer-facing resources accordingly About You - 3+ years in a customer-facing specialist, solutions consultant, or technical support role, ideally in B2B SaaS with a financial or payments component - Deep familiarity with how accounting firms or professional services businesses bill and collect from their clients. You don't need to be told why this matters to them - Strong product intuition. You can diagnose a billing or payments issue quickly, understand its root cause, and communicate clearly about what needs to happen - Excellent communication skills. You can explain complex financial and product concepts to non-technical customers without condescension and without oversimplification - A calm, methodical approach under pressure. Billing crises are time-sensitive and high-stakes, and you bring structure to chaotic situations - Strong documentation instincts. You naturally turn resolved cases into reusable resources rather than solving the same problem twice - Experience with Karbon, Xero, QuickBooks, or similar practice management or accounting platforms is a strong advantage - Comfortable operating with significant autonomy. You will often be the most knowledgeable person in the room on your domain, and you need to be confident in that position Why work at Karbon? - Gain global experience across Australia, New Zealand, UK, and Canada - Strong benefits package including: - Flexible Time Off with an encouraged 4 weeks use per year - Company paid medical for you and eligible spouse/partner and dependents - Paid dental and vision and eligible spouse/partner and dependents - 401(k) with company matching - Flexible Spending Account - Up to 8 weeks paid parental leave - Work-from-home stipend - Work with (and learn from) an experienced, high-performing team - A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback - Be part of a fast-growing company that firmly believes in promoting high performers from within As we hire across various locations within the USA we are required by law to include a reasonable estimate of the compensation range for this role. The range provided is broad and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as physical location/cost of living in that location, years of experience, skills, and other business needs. It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. The base salary is one component of the total compensation package, which for some roles may include a target bonus, for some roles very competitive equity grant, and very generous benefits. While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission, purpose and values are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are! The estimated base salary range for this role is: $85,000—$125,000 USD Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role! We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization. Generally, if you are a good person, we want to talk to you. 😛 If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at people.support@karbonhq.com for a confidential discussion. At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!