Overview Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2026! Position Summary:The Property Mid Loss Adjuster applies broad knowledge of current Company policy, applicable regulatory standards and procedural changes to investigate, evaluate and settle moderate to complex Homeowner's property claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders, and provide exceptional service to our customers. Geo-Salary Information An in-person interview may be required during the hiring process The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location. Responsibilities Essential Job Functions: - Investigate moderate to complex Homeowners claims to confirm facts, origin and cause of loss. - Address and handle ALL exposures of the claim, including Dwelling, Other Structures, Contents, Loss of Use. Investigations may include scene inspection, recorded interviews with policyholders or other witnesses, or use of appropriate experts. - Compare facts gathered during the investigation against policy to determine coverage of claim, extend or deny coverage as appropriate - Inspect and determine extent of damages, and document with photographs, measurements, repair estimate, and thorough log notes. - Establish reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval. - Maintain claims on a regular diary to monitor unresolved issues and exposures. Regularly monitor progress and expense of ongoing claims. - Throughout entire claim handling process, ensure exceptional service is provided to customers. This includes timely response to phone calls, emails, written communication, and adherence to Department of Insurance requirements. - Directs, monitors, and reviews files handled by independent adjusters to conclusion. - Assists in training property personnel. - Other functions may be assigned Qualifications Education: - Bachelor’s degree preferred or equivalent combination of education and experience. Experience: - 4 - 8 years of equivalent industry experience is preferred. - Custodial use of a Company vehicle is provided; must meet established Company standards regarding personal driving history and current license status to be eligible for this position. - This is a home-based field position and requires travel of up to 50% of work time. Some ling in-state distance travel may be required. The successful candidate must meet established Company standards regarding personal driving history and have current driver's license to be eligible for position. - This opening is for coverage primarily in {location}. Some non-field claims in remote areas may also be assigned Knowledge and Skills: Minimum: I can succeed as a Property Mid Loss Adjuster with: - A good working knowledge of office & business computer applications. - Proficient mathematical skills to compute cost of damage and repair. - Ability to perform field inspections at least 50% of work time (company car provided). - Ability to use advanced video technology to collaborate with onsite vendors and insureds to identify damage and write a damage estiate from a virtual setting when needed. - Technical knowledge of and proficiency in property evaluation, estimation, and Xactimate. - A good working knowledge of construction nomenclature and procedures. - Written and verbal communication skills to effectively and professionally interact with internal and external customers, vendors and other third parties. - Ability to adhere to established Company policies and procedures within claims operations. - Critical attention to detail and excellent organizational skills. - Analytical ability necessary to analyze, interpret and evaluate relevant information. Other skills and competencies - Customer Focus: - Is dedicated to meeting the expectations and requirements of internal and external customers - Decision Quality: - Makes good decisions based upon a mixture of analysis, wisdom, experience and judgment - Interpersonal Savvy: - Builds constructive and effective relationships - Composure: - Is not knocked off balance by the unexpected. - Is cool under pressure. - Listening: - Practices attentive and active listening - Time Management: - Ability to use time effectively and efficiently About the Company Why choose a career at Mercury? At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it. Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life. We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals. Learn more about us here: https://www.mercuryinsurance.com/about/careers Perks and Benefits We offer many great benefits, including: - Competitive compensation - Flexibility to work from anywhere in the United States for most positions - Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) - Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) - Medical, dental, vision, life, and pet insurance - 401 (k) retirement savings plan with company match - Engaging work environment - Promotional opportunities - Education assistance - Professional and personal development opportunities - Company recognition program - Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law. Pay Range USD $83,670.00 - USD $161,815.00 /Yr.

Role Description The Knowledge Content Specialist owns Billtrust's Help Center — our centralized customer-facing knowledge base spanning all products. This role demands a master of language with the editorial rigor, communication clarity, and technical writing instincts to transform complex product functionality into content customers can immediately understand and act on. What sets this role apart is how that mastery is applied — through an AI-first approach that uses AI tooling to identify content gaps, generate drafts, and scale output. The Knowledge Content Specialist validates and shapes AI-generated content and incorporates Product team-provided material into the Help Center, ensuring every article that reaches a customer is accurate, on-brand, and structured for maximum usability. The impact of this work is direct and measurable: - Well-executed Help Center content drives higher self-serve rates. - Reduces support case volume. - Improves the overall customer experience. This role partners closely with our Support Automation Specialist to ensure the right content is in place to power case deflection through our AI-powered Virtual Assistant and collaborates with cross-functional stakeholders across the business to keep content aligned with current product functionality. Qualifications - 1+ year of knowledge base management and customer-facing technical documentation experience, preferably in a multi-product SaaS environment. - Hands-on experience using AI writing and content tools to generate and refine content at scale. - Proven success with an AI-first approach to content creation and support case deflection. - Exceptional command of language, tone, and technical writing. - Experience with knowledge management systems. - Comfort working with Help Center analytics and support case data. - Strong organizational skills with the ability to manage multiple work streams independently and collaboratively. - Rigorous attention to detail and a high degree of accuracy. Requirements - Use AI tooling to systematically identify knowledge gaps based on support case data and customer behavior. - Direct AI tooling to generate knowledge articles that fill identified content gaps at scale. - Validate AI-produced and Product team-provided content for accuracy, tone, and completeness. - Maintain effective navigation, content organization, and structure to support intuitive customer browsing. - Distill complex product functionality and technical documentation into clear, structured articles. - Collaborate with cross-functional subject matter experts to develop and deliver accurate, current customer-facing content. - Optimize self-help content based on customer feedback and Help Center analytics. - Design and implement scalable processes for maintaining a high-quality, continuously improving knowledge base. - Conduct regular content audits to ensure accuracy and relevance across all Help Center articles. - Monitor knowledge management metrics and translate insights into data-driven improvements. - Own and enforce Help Center style and voice standards across all content. - Contribute to a culture of knowledge sharing and continuous learning across the Support organization. Benefits - Work from Anywhere: Your home, a coffee shop, a company paid WeWork — you decide! - A Culture that Lives its Values: Our values guide our decisions every day. - Flexible Working Hours: We support your lifestyle; the results are what count. - Open PTO: Work-life balance is important; we believe in giving our employees time to relax and recharge. - Sabbatical: A paid leave to reward longevity and commitment to Billtrust. - Paid Parental Leave: To promote parent-child bonding and increase gender equity. - Opportunities for Growth: Join one of our seven ERGs or participate in our Mentor-Mentee and Leadership development programs. - Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards. - Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance. - Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability. Company Description Finance leaders turn to Billtrust to control costs, accelerate cash flow, and improve customer satisfaction. As a B2B order-to-cash software and digital payments market leader, we help the world's leading brands get paid faster while transitioning from expensive paper invoicing and check acceptance to efficient electronic billing and payments. With over 2,600 global customers and more than $1 trillion invoice dollars processed, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on delivering meaningful customer outcomes.

Role Description This role offers a chance to shape the player experience in a critically acclaimed, award-winning card game. You will design new cards and locations, balance live content, manage gameplay interactions, and lead a team of designers to ensure engaging and innovative gameplay. The position combines hands-on content creation with strategic oversight, collaborating closely with cross-disciplinary teams to deliver live updates and future game features. This is a high-impact role for a designer who thrives in a fast-paced, creative environment and is passionate about crafting experiences that resonate with players worldwide. The role starts as a 3-month contract with potential for extension or transition to full-time. - Design and balance new and live game cards and locations, ensuring engaging and fair gameplay - Plan and implement content theming, archetypes, and future release strategies - Manage gameplay rulings and interactions for consistency and clarity - Coordinate live operations, including featured location sets and ongoing game updates - Lead design projects, mentor other designers, and support cross-functional collaboration - Drive design quality and innovation across both live and upcoming game content Qualifications - Proven experience designing card games and live service games - Track record of owning design verticals on shipped titles - Deep understanding of player types, behaviors, and motivations - Experience managing player sentiment and live operations - Strong leadership and mentorship experience for design teams - Exceptional communication skills and ability to collaborate across disciplines - Familiarity with mobile game development and Unity is a plus, but not required Benefits - Competitive hourly rate: $65–$72 USD per hour - Opportunity to work remotely from anywhere in the U.S. - Exposure to a highly collaborative and award-winning game studio environment - Potential for contract extension or transition to full-time - Health benefits available through the staffing partner

• Design and execute content-driven growth experiments across SEO, education, case studies, and product-led content • Track how content impacts the marketing funnel • Identify opportunities where content can unlock acquisition • Measure outcomes and iterate quickly • Execute and scale content across multiple formats and channels • Monitor performance dashboards • Propose and test growth hypotheses and recommend improvements based on data