• The intern will support operational effectiveness by helping build and organize the team’s training toolbox while also assisting with CRM data cleanup efforts. • Creating and organizing a centralized training toolbox for internal use • Gathering training materials from multiple sources, including documentation, recordings, and subject matter experts • Logging, categorizing, and validating training content to ensure accuracy and usability • Reviewing documentation for consistency, completeness, and version control • Supporting ongoing updates and maintenance of training materials • Assisting with data cleanup efforts within the CRM system • Auditing CRM records for accuracy, completeness, and duplication • Standardizing data fields and ensuring adherence to data entry best practices • Partnering with business and operations stakeholders to confirm requirements and validate updates

• Lead cross-functional projects to identify and implement improvements to business processes. • Collaborate with the rest of the Enterprise Applications team to ensure changes align with overall business objectives and technology strategies. • Assist in the maintenance, configuration, and optimization of SaaS technologies. • Prepare documentation to ensure stakeholders understand changes, systems, and processes. • Project manage change initiatives to ensure optimal results. • Actively participate in agile management processes and recommend changes to leadership.

• Support the Business Systems team ensuring tickets are up to date and contain required information • Assist with troubleshooting issues and provide technical support • Assist with generating reports and reviewing/analyzing data to improve data quality in systems • Assist with documentation • Perform other duties/projects as assigned

• Lead Enterprise Strategy & Planning: Own the annual strategy and planning cycle — from long-range vision to yearly investment allocation. • Drive Strategic Execution: Govern the company’s OKR and business review process to ensure accountability and measurable progress toward strategy. • Oversee Strategic Initiative Portfolio: Manage cross-functional initiatives that advance Instructure’s strategic priorities; align resources and resolve execution bottlenecks. • Operationalize Visibility: Build and continuously evolve the enterprise “Strategy Scorecard” and shared dashboards to quantify progress and impact. • Build Organizational Maturity: Establish consistent systems, processes, and decision-rights frameworks to move the company from reactive to managed to strategic. • Coach & Influence: Serve as a trusted advisor to senior leadership; lead, mentor, and scale the BizOps team; drive cultural adoption of data-informed, strategy-driven execution.