• Support the Business Systems team ensuring tickets are up to date and contain required information • Assist with troubleshooting issues and provide technical support • Assist with generating reports and reviewing/analyzing data to improve data quality in systems • Assist with documentation • Perform other duties/projects as assigned

• Lead Enterprise Strategy & Planning: Own the annual strategy and planning cycle — from long-range vision to yearly investment allocation. • Drive Strategic Execution: Govern the company’s OKR and business review process to ensure accountability and measurable progress toward strategy. • Oversee Strategic Initiative Portfolio: Manage cross-functional initiatives that advance Instructure’s strategic priorities; align resources and resolve execution bottlenecks. • Operationalize Visibility: Build and continuously evolve the enterprise “Strategy Scorecard” and shared dashboards to quantify progress and impact. • Build Organizational Maturity: Establish consistent systems, processes, and decision-rights frameworks to move the company from reactive to managed to strategic. • Coach & Influence: Serve as a trusted advisor to senior leadership; lead, mentor, and scale the BizOps team; drive cultural adoption of data-informed, strategy-driven execution.

• Own strategic initiatives that span functions (e.g., pricing, go-to-market, AI investment governance) • Build quantitative models, dashboards, and frameworks to inform business decisions • Support annual and quarterly planning cycles; lead the analysis, synthesis, and communication of key insights • Identify operational bottlenecks and drive process improvements to increase speed and efficiency • Partner with the Director and executive sponsors to evolve the company’s operating rhythm (OKRs, QBRs, Growth Council) • Mentor Analysts and Managers; contribute to BizOps best practices and templates

• Own and execute operational programs and process improvements that increase productivity, consistency, and effectiveness across the business. • Design, deliver, and continuously improve cross-functional initiatives from problem definition through implementation, measurement, and communication of business impact. • Build, maintain, and evolve reporting and dashboards that support both frontline execution and leadership decision-making. • Partner with Enablement and functional stakeholders to ensure tools, documentation, training, and communications support successful rollout and adoption of operational initiatives. • Collaborate with Business Operations and Business Systems partners to manage and improve core systems and the surrounding technology ecosystem. • Act as a trusted operational partner to stakeholders across multiple business units by aligning priorities, removing blockers, and driving initiatives forward. • Identify opportunities to centralize, automate, or standardize workflows to reduce manual effort and improve end-to-end experiences. • Enable adoption of tools and processes through clear documentation, user support, and feedback loops. • Monitor operational health through dashboards and exception reporting, identifying risks, gaps, and opportunities for improvement.Contribute to the effectiveness of the Operations team by modeling strong execution, collaboration, and accountability.