Founded in 2015, CompanyCam offers contractors and service professionals a solution to their photo organization and storage needs. CompanyCam was founded by Luk
Bilingual Customer Support Specialist
Location
United States
Posted
77 days ago
Salary
$48K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Bilingual Customer Support Specialist
CompanyCam
Hi, we’re CompanyCam. We’re a simple-to-use photo documentation and productivity app for contractors of all commercial and home services industries. Packed with intuitive functionality, CompanyCam facilitates unparalleled communication and accountability across a contractor’s entire business. We’re committed to providing a consumer-grade, game-changing experience that helps our users build trust within their company and with their customers. But don’t let that corporate description fool you—the people behind our buttoned-up product are laid-back (but hardworking), genuine, and kickass, and you could be one of them! The Role At CompanyCam, great support is more than answering tickets. It's building trust with the people who rely on our product every day. As a Spanish Bilingual Customer Support Specialist, you'll handle support requests in both English and Spanish and serve as the primary point of contact for our Spanish-speaking users. You'll also create and maintain help documentation in both languages, keeping our knowledge base sharp and accessible for every user. Beyond support, you'll be a key resource for teams across the company, translating in-app content and jumping in on Sales and Customer Success tasks to make sure Spanish-speaking customers have a seamless experience from day one. You'll work across Support, Product, Engineering, Marketing, and more, making this a role with real cross-functional visibility and impact. If you're bilingual, technically curious, and energized by helping people solve problems, this one's for you. Location: We welcome both local and remote applicants for this role. Candidates must permanently live and work in the U.S. to be considered. What You'll Do - Provide technical support to external users via email, chat, phone, and Zoom, resolving complex issues related to CompanyCam's app and integrations. - Be the go-to for Spanish-speaking users, serving as the primary support contact and ensuring they receive the same quality experience as all CompanyCam customers. - Create and maintain Help Docs, including translating new articles and updating existing content as features and integrations evolve. - Support cross-functional teams by translating in-app content, marketing materials, and business terminology for Product, Engineering, Marketing, and Brand teams. - Manage and maintain video content in Spanish, collaborating with other departments to record, update, and keep resources current. - Troubleshoot and document issues, logging bug reports and feature requests in Jira and using tools like BugSnag and Datadog to dig into errors with Engineering. - Assist Sales and Customer Success with Spanish-speaking user outreach, account conversion, retention, and collections as needed. - Share knowledge across the team, helping train new hires, contributing to internal knowledge bases in Notion and Guru, and participating in hiring rounds. The Impact You'll Have At CompanyCam, your work makes a real impact. Whether you're writing code, supporting customers, or designing experiences, your contributions directly shape the product we deliver and the people we serve. We're building something that helps real people solve real problems—and we believe that kind of work is best done by a team that reflects the world around us. In this role, you’ll drive impact by: - Opening the product to more users by ensuring Spanish-speaking contractors have the support, resources, and documentation they need to get full value from CompanyCam. - Bridging teams across the company by bringing bilingual expertise to Product, Marketing, and Engineering in ways that no other role does. - Raising the bar for support quality by troubleshooting complex issues, closing knowledge gaps, and building resources that help users help themselves. - Strengthening relationships with Spanish-speaking partners, customers, and industry stakeholders at trade shows and events. What You'll Bring - 1-2 years of experience in a customer-facing support role; experience in a technical, SaaS, or technology environment is a plus - Full fluency in both English and Spanish, including speaking, writing, reading, and translation with a focus on SaaS and business terminology - Experience with help desk platforms such as Help Scout, Intercom, or Zendesk, is a plus - Strong troubleshooting skills and a methodical approach to diagnosing and solving technical problems, is a plus - Clear written and verbal communication skills with a customer-first mindset - Experience writing technical help articles or translating business and marketing content into Spanish, preferred - Familiarity with tools like Jira, Notion, Guru, BugSnag, or Datadog, a plus - A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving - A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems Benefits & Compensation This is a salaried position at CompanyCam. Our starting salary is $48,000 per year. We also offer meaningful equity and other benefits. CompanyCam is an equal-opportunity employer committed to respect, inclusion, and growth. We work hard, take responsibility, and support each other. Great ideas come from all backgrounds, and we carefully consider every applicant without regard to personal characteristics or traits. Even if your work experience doesn’t align perfectly, we encourage you to apply. What really matters to us is your potential, your passion, and your commitment to learning, innovation, and contributing meaningfully to our team. For any accommodations or technical issues related to the online application or interview process, please email jobs@companycam.com and we’ll respond promptly. Please do not include any medical or health information in your message. Note: Resumes sent to this email will not be reviewed or responded to. To be considered for a position, you must apply directly through our careers page.
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Customer Service / Tech Support - Automotive (Bilingual: French/English) Remote
ConcentrixFounded in 1983, Concentrix is a leading global provider of business services that enable high-quality communication between clients and customers. As an employer, "work-life balan
Title: Customer Service / Tech Support - Automotive (Bilingual: French/English) Remote Location: Oshawa, Ontario JOB DESCRIPTION The Customer Service Representative engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns âWorld's Best Workplaces,â âBest Company Culture,â and âBest Companies for Career Growthâ awards every year? Then a Customer Service / Tech Support - Automotive (Bilingual: French/English) position at Concentrix is just the right place for you! As a remote Customer Service / Tech Support - Automotive (Bilingual: French/English), youâll join an organically diverse team from 70+ countries where ALL members contribute and support each otherâs success and well-being, proudly united as âgame-changers.â Together, we help the worldâs best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, weâre looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop âfriends for lifeâ at the same time. Weâll give you all the training, technologies, and continuing support youâll need to succeed. Plus, at Concentrix, thereâs real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! Thatâs why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youâve always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Customer Service / Tech Support - Automotive (Bilingual: French/English) working from home, youâll: - Receive calls from dealership automobile mechanics, dealer representatives, Service Managers, and Technicians in specialized product areas (i.e. Transmission, Engine, Steering, etc.) - Diagnose problem using systematic listening and probing approach to determine root cause and provide information, data and direction through research, manuals, database or contacts - Handle contacts from Automotive dealerships across Canada & the US. - Track information and update cases - Perform follow ups on existing cases and close cases, as required - Deliver expert customer experiencesâ¦with a smile. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our remote Customer Service / Tech Support - Automotive (Bilingual: French/English) role include: - Class A Automotive License (310s - Red Seal) - Valid Driverâs License - 5 year automotive experience with repairs/diagnostics - Strong aptitude for technical/mechanical repairs - Effective diagnostic aptitude, with strong time management skills - Strong communication and computer software skills - Fluent in English and French WHATâS IN IT FOR YOU One of our companyâs Culture Beliefs says, âWe champion our people.â Thatâs why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And weâll invest in YOU to aid in your career path and in your personal development. In this role, youâll also be provided with: - The base salary range for this position is $30 - $38/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. - DailyPay enrollment option to access pay "early," when you want it - Health and wellness programs with trained partners to help promote a healthy you - A modern, state-of-the-art office setting with advanced technologies and a great team - Mentorship programs that support your rewarding career journey - Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support - Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their âemployer of choice.â JOB AVAILABILITY We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.
Overview: Are you passionate about travel and helping others create memorable experiences? We're looking for motivated individuals to join our team as a remote travel booking specialist. In this role, you can design and book a wide range of travel experiences — including cruises, all-inclusive resorts, group and corporate travel, theme park adventures, sporting events, Disney vacations, and more. The choice is yours! This is a rewarding opportunity for travel enthusiasts seeking flexibility, and excellent travel benefits. No prior experience is necessary — we provide comprehensive training and certification to set you up for success. With access to industry-leading booking tools, exclusive pricing, and innovative lead-generation support, you’ll have everything you need to grow your client base and thrive in the travel industry. Key Responsibilities: - Coordinate resort bookings and ensure smooth guest experiences. - Use social media and lead tools to attract new clients. - Provide excellent customer service and assist guests with travel plans. - Learn and utilize new software for better pricing and service.
Overview: Are you passionate about travel and helping others create memorable experiences? We're looking for motivated individuals to join our team as a remote travel booking specialist. In this role, you can design and book a wide range of travel experiences — including cruises, all-inclusive resorts, group and corporate travel, theme park adventures, sporting events, Disney vacations, and more. The choice is yours! This is a rewarding opportunity for travel enthusiasts seeking flexibility, and excellent travel benefits. No prior experience is necessary — we provide comprehensive training and certification to set you up for success. With access to industry-leading booking tools, exclusive pricing, and innovative lead-generation support, you’ll have everything you need to grow your client base and thrive in the travel industry. Key Responsibilities: - Coordinate resort bookings and ensure smooth guest experiences. - Use social media and lead tools to attract new clients. - Provide excellent customer service and assist guests with travel plans. - Learn and utilize new software for better pricing and service.
Overview: Are you passionate about travel and helping others create memorable experiences? We're looking for motivated individuals to join our team as a remote travel booking specialist. In this role, you can design and book a wide range of travel experiences — including cruises, all-inclusive resorts, group and corporate travel, theme park adventures, sporting events, Disney vacations, and more. The choice is yours! This is a rewarding opportunity for travel enthusiasts seeking flexibility, and excellent travel benefits. No prior experience is necessary — we provide comprehensive training and certification to set you up for success. With access to industry-leading booking tools, exclusive pricing, and innovative lead-generation support, you’ll have everything you need to grow your client base and thrive in the travel industry. Key Responsibilities: - Coordinate resort bookings and ensure smooth guest experiences. - Use social media and lead tools to attract new clients. - Provide excellent customer service and assist guests with travel plans. - Learn and utilize new software for better pricing and service.
