Description HeartLine provides 24/7 support to individuals and families, with a primary focus on de-escalating crisis situations presented through phone, text, and chat services. Situations may include relationship struggles, parenting challenges, child abuse concerns, anxiety, depression, suicidal thoughts, or suicide attempts in progress. The Bilingual Crisis Contact Specialist is responsible for providing crisis intervention and support across multiple communication channels, which may include phone, text, and chat. Bilingual Crisis Contact Specialists assess help-seeker needs, conduct risk and safety assessments, provide emotional support, offer information and referrals to appropriate services, assist with advocacy when needed, and complete follow-up contacts as assigned to ensure individuals receive the support and resources they need. All interactions are handled in accordance with HeartLine policies and national program standards, ensuring timely intervention, appropriate documentation, and high-quality crisis support. This role may support multiple programs, including the 988 NBU Suicide & Crisis Lifeline and the Disaster Distress Helpline, depending on operational needs. To be considered for this role, applicants must reside in Oklahoma. JOB RESPONSIBILITIES: - Respond to crisis chats and texts, and provide crisis call support when assigned to programs that require phone services (e.g., Disaster Distress Helpline), delivering emotional support, crisis intervention, assessment, and appropriate referrals in a consistent and non-judgmental manner. - Conduct suicide risk assessments using established protocols and develop appropriate safety/action plans for each contact. - Gather demographic and situational information to understand the help-seeker’s needs and determine appropriate resources and support. - Provide information, referrals, and advocacy support to connect individuals with appropriate community services. - Offer and complete follow-up services for individuals at risk of suicide, suicide loss survivors, or third-party contacts as assigned. - Serve as a mandated reporter in cases of suspected abuse or neglect in accordance with state law and organizational policy. - Respond to imminent risk situations, ensuring emergency services are contacted when necessary and confirming outcomes using approved intervention models. - Maintain confidentiality of all contacts and complete required documentation and data entry in accordance with HeartLine policies and funder requirements. - Utilize supervisory consultation for guidance, support, or debriefing and participate in required trainings and continuing education. - Maintain required performance and quality standards, including abandonment rate, Quality Improvement scores, and completion of required trainings. - Other duties as assigned Requirements Education: High school diploma or GED required. Bachelor’s degree preferred. Experience: Bilingual in English and Spanish required. Experience in mental health, crisis intervention, counseling, psychology, a loss survivor, working with youth or LGBTQA, or community non-profit a plus. REQUIRED SKILLS AND ABILITIES: - Fluent in spoken, written, and reading communication in English and Spanish. - Ability to work independently with confidence while also collaborating effectively as part of a professional team. - Excellent communication, computer literacy, time management, attention to detail, and multitasking skills. - Demonstrates a compassionate, empathetic, and nonjudgmental approach when assisting individuals with diverse and complex needs. - Ability to handle and manage stress due to the scope and type of crisis contacts received. - Reliable and flexible, with willingness to work a variety of shifts including days, evenings, overnights, weekends, and holidays, with schedules adjusted as needed to meet coverage requirements. - Physically able to lift 20 pounds, sit for long periods of time, talk on the telephone, and bend/stoop. WORK ENVIRONMENT: This position is remote upon completion of initial training period. HeartLine reserves the right to revoke remote privileges to provide additional onsite training if performance does not meet HeartLine standards. HeartLine supports a comfortable, yet professional work environment. Courtesy, respect, and equitable treatment are expected. Staff members receive support, recognition, and appreciation for jobs well done. The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Flexible scheduled work week. Some evenings/weekend work required. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Other duties may be assigned as needed. Contents may be subject to change to meet the needs of the organization.

Role Description We’re seeking California-licensed psychologists to provide time-limited outpatient psychotherapy to injured workers in the workers’ compensation space. This is a 1099 role designed for clinicians who want flexibility, strong operational support, and a thoughtful clinical culture. - Provide time-limited psychotherapy (typically 4-12 sessions, with caseload range of: 5–20 cases, you choose your caseload) - Work with injured workers in pursuit of return-to-function following a work injury - Complete documentation within 24–48 hours using Ascellus Provider Portal Qualifications - Active CA Psychologist license (PhD/PsyD) - Minimum 1+ years post-licensure - Competence in CBT, evidence-based treatment, and timely documentation - Telehealth-ready private workspace Requirements - Training/certification in PTSD interventions (EMDR/PE/CPT) - Preferred (not required) - Background in health psychology - Preferred (not required) - Experience in Military/VA/Forensic settings - Preferred (not required) - Spanish language fluency - Preferred (not required) Benefits - $160 - $200 per therapy session, dependent upon relevant experience. High end of the stated range is reserved for those with significant applicable experience - Clear cancellation/no-show policy: Paid full hourly rate for no-show/late cancel appointments (within 24 hours with proper patient outreach) - Referral flow + intake coordination - Billing/collections + credentialing support - Scheduling + reminders - Consultation community: Clinical team specializing in workers’ comp behavioral health, peer consultation group, case conferences, training

Evry Health is seeking a tech-savvy Nurse to join our team for Care Coordination. As a Care Coordinator you work with members to improve their wellness and engage with our health plan's benefits. You build good relationships with both our health plan members and our medical providers through phone calls, emails, and texts. This is an exciting role allowing the ability to work with members across the continuum. Our teams are 100% virtual. While this is a remote role, you must reside in the United States and in the Eastern or Central time zone. About Evry Health and Globe Life We are on a mission to bring humanity to health insurance. Our high-technology health plans expand benefits, increase access and transparency, and feature a personalized, human approach. We strive to ensure members live happier, healthier lives. Evry Health is the major medical division of Globe Life (NYSE:GL). Globe Life has 16.8 million policies in force, and more than 3,000 corporate employees and 15,000 agents. For more than 45 consecutive years, Globe Life has earned an A (Excellent) rating or higher from A.M. Best Company. Roles and Responsibilities - Communicate and provide education to members and providers on insurance plan benefits and digital health solutions. - Use negotiation and motivational interviewing techniques to increase engagement. - Pro-active and reactive support for members, including outbound phone/email/text outreach. - Employ active listening & motivational interviewing skills, and can handle difficult calls tactfully, courteously, professionally and document accordingly that can build patient trust and engagement. - Ability to effectively excel in a virtual work environment through active participation in team huddles, Supervisor 1:1s, Instant Messaging, or check-ins, efficiently answering and documenting member/provider calls. - Accurately track and document work on a variety of internal software tools and platforms. - Consult with supervisors, utilization management team, medical directors, as needed to overcome barriers. - Effectively manages escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure. - Assist departmental staff with coding, medical records/documentation, pre-certification, reimbursement, and claim denials/appeals. - Ability to interact with external facility or providers as needed to gather clinical information to support the medical necessity review process and plan of care. Experience and Skills Desired - You have 1-2 years of experience working at a health plan, preferably with a commercial population. - You have 3-5 years of nursing experience in a clinical setting assisting with direct patient care, such as a hospital or ambulatory setting. - Must have a current, unrestricted Texas nursing license or Compact License. Please include your license number(s) and the corresponding state(s) in your resume. - Diploma from an accredited school/college of nursing required. - You have working knowledge of medical and insurance industry terminology including basic understanding of health plan benefits, CPT/ICD10, authorizations, and digital health programs. - You have an area of interest or experience within cardiology/pulmonology, women’s health, orthopedic surgery/physical medicine, primary care/pediatrics, and oncology. - You have experience outreaching and educating members telephonically. - You have an innovative and entrepreneurial spirit with a passion to contribute to a much-needed change in our health care system. - Bonus: Familiarity with Salesforce/Healthcloud/CareIQ. - Bonus: Experience working in a call center. - Bonus: Spanish fluency (conversational). Telecommuting Requirements - This is a remote position. Our whole company works remotely. Company headquarters are in Dallas, Texas. - Company business hours are weekdays 9-5 CST. We will only consider candidates in the United States who reside in the CST or EST time zones. This position requires work during the stated business hours as well as rotating on-call weekends. - Required to have a dedicated work area established that is separate from other living areas and provides information privacy. - Ability to keep all company sensitive documents secure. - Must live in a location that receives an existing high-speed internet connection/service. Benefits Package - Competitive salary - Comprehensive health, dental, and vision insurance as well as life and disability - Retirement savings plan with company match - Generous time off/vacation - Professional development opportunities - Flexible and remote work environment Evry Health is an EEO employer - Read More Here

Candidates must be fluent in Portuguese and English and submit their application in English to be considered. Only those currently living in and authorized to work in Brazil are eligible. CES Dress and Grooming Expectations All online instructors and graders who support BYU-Pathway Worldwide commit to uphold the CES Honor Code in their roles as institutional representatives, leaders, and mentors. Employees teach students through example and counsel how to make choices that exemplify these principles and expectations, while recognizing that the roles of employees and students are distinct from each other, and their choices will reflect these differences. Employees have a higher standard for dress and grooming. When choosing attire, employees make decisions appropriate for their professional role, responsibilities, purpose, and setting. Dress for men and women should be modest in fit and style and be neat and clean. Sloppy, overly casual, ragged, or extreme clothing is not acceptable. Hair should be clean, neat, modest, and avoid extremes in styles and colors. Men's hair should be neatly trimmed. Men should be clean shaven. If worn, mustaches should be neatly trimmed. Application Details The application system will store candidate information. Once submitted, application details will be shared with Church Education System (CES) partners involved in the selection process. Applicants may receive a rejection email during or after review; however, unless a direct rejection is received from the hiring manager, applications will remain active and under consideration. This posting serves as an interest list for future opportunities. Because hiring is based on enrollment needs, applicants may not be contacted immediately. Candidates not selected at this time will remain on file for consideration as future positions become available. If you have any questions, please contact our Human Resources representative, Bryan at bryan.miranda@byupw.edu.. Position Summary The PathwayConnect instructor is an important part of the instructional team. With a strong focus on the academic success of every student, instructors use their subject matter expertise and deep understanding of the curriculum and student population to: Identify trends impeding academic success Conduct targeted outreach and provide instruction to target groups and individuals Build capable learners, confident in their ability to succeed academically and in life PathwayConnect instructors do not develop lessons or assessments, nor do they issue grades on student work (grading is handled by a centrally managed pool of qualified graders). Their focus is on the academic success of every student in their care.