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Customer Care Representative I
Location
Florida
Posted
64 days ago
Salary
$32.8K - $49.3K / year
Seniority
Junior
Job Description
Customer Care Representative I
SouthState Bank
• Provide superior customer service to external and internal customers • Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution • Answer inbound phone inquiries timely, accurately, and professionally • Provide tier one digital banking support • Assist customers with debit card support • Process customers inquiries accurately and efficiently • Promote virtual branch solutions to customers • Ensure security of customer information
Job Requirements
- Must reside within 50 miles of Winter Haven, FL
- High School Diploma or equivalent
- Previous customer service (Inbound Call Center) experience
- Experience in financial services
- Strong computer skills and ability to navigate systems for quick resolution
- Must have excellent customer service skills including verbal, listening, and problem-solving skills
- Must be enthusiastic and highly motivated with a strong work ethic and intense focus on results
- Ability to work with confidential information, both internally and externally, in a professional manner
- Ability to have flexible hours when necessary
- Receptive to coaching and feedback
- Demonstrate the desire to meet/exceed goals and solve problems while working in a fast-paced environment
- Interpersonal skills to create a positive and effective work environment.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Remote work options
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