Service Delivery Manager_Travel This is a newly created permanent position. Must be located in New Brunswick, CAN Languages: English-French The Service Delivery Manager is responsible for leading and managing the day-to-day operations of the Service Delivery team across travel and lifestyle services. This role ensures the delivery of exceptional client experiences, meets business and quality goals, and fosters employee engagement. The manager will coach and develop high-performing teams, drive operational excellence, and support strategic initiatives to exceed client expectations and contractual commitments. Job Profile Key Responsibilities • Lead, coach, and motivate remote teams, ensuring effective training, support, and performance evaluations. • Manage staffing levels aligned with business needs. • Establish clear goals and standards, monitor progress, and address development needs. • Design and implement recognition programs to drive engagement. • Maintain team engagement through consistent activities and HR collaboration. • Manage operations to meet budget, quality, productivity, and satisfaction goals. • Develop and document SOPs for new and existing policies. • Partner with HR and Training to ensure hiring and training excellence. • Build infrastructure to support new and growing business. • Champion a high-touch service culture aligned with 'Extraordinary Every Time'. • Ensure adherence to call and case quality standards. • Resolve escalations and complaints with urgency and professionalism. • Support audit readiness and ensure compliance. • Maintain alignment with Aspire Lifestyles and International SOS policies. • Establish consistent communication channels across teams. • Deliver performance presentations to senior management and clients. • Other Duties as assigned. Knowledge, Skills & Competencies • Strong professional presence and communication skills. • Travel GDS and CRM knowledge • Comprehensive understanding of relevant Travel Industry specific standards and regulations • Ability to thrive in fast-paced, evolving environments. • Strategic leadership, delegation, and coaching capabilities. • Business acumen and client trust-building. • Proficiency in MS Office (Word, Excel, PowerPoint, Outlook, Visio). Work Experience & Qualifications • Minimum 5 years in travel, lifestyle, or hospitality services. • Minimum 5 years managing teams of 15+ in a call center environment. • Must possess relevant Supervisor Travel Industry Certification accordance with local requirements • Experience with travel programs (air/hotel) and B2B models preferred. • Bachelor’s degree or equivalent experience required. Language Requirements • Highly proficient communication in English (verbal and written) required • Proficient communication in French (verbal and written) required Travel, Schedule & Availability • This position is a non-travel position. • Flexible schedule, including evenings, based on business needs. Work Environment & Physical Requirements • Must have a dedicated, quiet, and private workspace free from distractions. • Ability to sit and remain at a desk for extended periods (up to 8 hours per day) while operating a computer and telephone headset. • Reliable high-speed uninterrupted internet connection meeting minimum company standards. • Ability to use hands and fingers to operate a computer keyboard, mouse, and other office equipment. • Clear, polished and professional verbal & written communication and active listening skills to effectively interact with clients and team members. • May occasionally require walking, standing, or light lifting (up to 10 pounds) of equipment such as a laptop or office supplies Aspire Lifestyles is dedicated to providing accessible services to all individuals, including those with disabilities. Accommodations are available upon request throughout the selection process.

• Schedules and pre-registers patients for appointments, outpatient visits, procedures, and other appointments captured by the department. • Complete any administrative work that goes along with scheduling the appointment. • Transcribe any external orders from Physician. • Handle high call volumes for multiple locations and departments. • Utilize multiple systems to perform all scheduling functions as needed. • Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance. • Providing patients with preparation and location information. • Correctly collecting and inputting patient data into the system. • Validating patient insurance and explaining benefits as needed. • Manage multiple phone calls, including answering, transferring, and conferencing between multiple parties. • Acting as a mentor for new hires as needed. • Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards. • Performs other duties as assigned.

Description HeartLine provides 24/7 support to individuals and families, with a primary focus on de-escalating crisis situations presented through phone, text, and chat services. Situations may include relationship struggles, parenting challenges, child abuse concerns, anxiety, depression, suicidal thoughts, or suicide attempts in progress. The Bilingual Crisis Contact Specialist is responsible for providing crisis intervention and support across multiple communication channels, which may include phone, text, and chat. Bilingual Crisis Contact Specialists assess help-seeker needs, conduct risk and safety assessments, provide emotional support, offer information and referrals to appropriate services, assist with advocacy when needed, and complete follow-up contacts as assigned to ensure individuals receive the support and resources they need. All interactions are handled in accordance with HeartLine policies and national program standards, ensuring timely intervention, appropriate documentation, and high-quality crisis support. This role may support multiple programs, including the 988 NBU Suicide & Crisis Lifeline and the Disaster Distress Helpline, depending on operational needs. To be considered for this role, applicants must reside in Oklahoma. JOB RESPONSIBILITIES: - Respond to crisis chats and texts, and provide crisis call support when assigned to programs that require phone services (e.g., Disaster Distress Helpline), delivering emotional support, crisis intervention, assessment, and appropriate referrals in a consistent and non-judgmental manner. - Conduct suicide risk assessments using established protocols and develop appropriate safety/action plans for each contact. - Gather demographic and situational information to understand the help-seeker’s needs and determine appropriate resources and support. - Provide information, referrals, and advocacy support to connect individuals with appropriate community services. - Offer and complete follow-up services for individuals at risk of suicide, suicide loss survivors, or third-party contacts as assigned. - Serve as a mandated reporter in cases of suspected abuse or neglect in accordance with state law and organizational policy. - Respond to imminent risk situations, ensuring emergency services are contacted when necessary and confirming outcomes using approved intervention models. - Maintain confidentiality of all contacts and complete required documentation and data entry in accordance with HeartLine policies and funder requirements. - Utilize supervisory consultation for guidance, support, or debriefing and participate in required trainings and continuing education. - Maintain required performance and quality standards, including abandonment rate, Quality Improvement scores, and completion of required trainings. - Other duties as assigned Requirements Education: High school diploma or GED required. Bachelor’s degree preferred. Experience: Bilingual in English and Spanish required. Experience in mental health, crisis intervention, counseling, psychology, a loss survivor, working with youth or LGBTQA, or community non-profit a plus. REQUIRED SKILLS AND ABILITIES: - Fluent in spoken, written, and reading communication in English and Spanish. - Ability to work independently with confidence while also collaborating effectively as part of a professional team. - Excellent communication, computer literacy, time management, attention to detail, and multitasking skills. - Demonstrates a compassionate, empathetic, and nonjudgmental approach when assisting individuals with diverse and complex needs. - Ability to handle and manage stress due to the scope and type of crisis contacts received. - Reliable and flexible, with willingness to work a variety of shifts including days, evenings, overnights, weekends, and holidays, with schedules adjusted as needed to meet coverage requirements. - Physically able to lift 20 pounds, sit for long periods of time, talk on the telephone, and bend/stoop. WORK ENVIRONMENT: This position is remote upon completion of initial training period. HeartLine reserves the right to revoke remote privileges to provide additional onsite training if performance does not meet HeartLine standards. HeartLine supports a comfortable, yet professional work environment. Courtesy, respect, and equitable treatment are expected. Staff members receive support, recognition, and appreciation for jobs well done. The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Flexible scheduled work week. Some evenings/weekend work required. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Other duties may be assigned as needed. Contents may be subject to change to meet the needs of the organization.

Role Description We’re seeking California-licensed psychologists to provide time-limited outpatient psychotherapy to injured workers in the workers’ compensation space. This is a 1099 role designed for clinicians who want flexibility, strong operational support, and a thoughtful clinical culture. - Provide time-limited psychotherapy (typically 4-12 sessions, with caseload range of: 5–20 cases, you choose your caseload) - Work with injured workers in pursuit of return-to-function following a work injury - Complete documentation within 24–48 hours using Ascellus Provider Portal Qualifications - Active CA Psychologist license (PhD/PsyD) - Minimum 1+ years post-licensure - Competence in CBT, evidence-based treatment, and timely documentation - Telehealth-ready private workspace Requirements - Training/certification in PTSD interventions (EMDR/PE/CPT) - Preferred (not required) - Background in health psychology - Preferred (not required) - Experience in Military/VA/Forensic settings - Preferred (not required) - Spanish language fluency - Preferred (not required) Benefits - $160 - $200 per therapy session, dependent upon relevant experience. High end of the stated range is reserved for those with significant applicable experience - Clear cancellation/no-show policy: Paid full hourly rate for no-show/late cancel appointments (within 24 hours with proper patient outreach) - Referral flow + intake coordination - Billing/collections + credentialing support - Scheduling + reminders - Consultation community: Clinical team specializing in workers’ comp behavioral health, peer consultation group, case conferences, training