Ready to Make an Impact? If you are passionate about helping others, building relationships, and making life better for seniors, we would love to hear from you! Apply today and become part of a team that’s changing lives, one connection at a time. Client Care Specialist Are you passionate about making a real difference in the lives of others? Do you thrive in a role where building relationships and solving problems with care matter more than rushing through calls? If so, we invite you to join us as a Client Care Specialist, where your work directly impacts the independence and well-being of seniors and their caregivers. This is not your ordinary contact center role, it is about changing lives, one connection at a time. Who we are: Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com. Position Summary: The Client Care Specialist will work in a customer service environment responding to inbound customer assistance and general inquiries related to our caption service. This includes account maintenance and training. This is a Remote/Work from Home position reporting to the CEX Operations Supervisor. What you will do: - Inbound phone contacts will be the primary delivery of work as well as Chat services. - Respond to and manage inbound customer inquiries daily. - Work closely with ClearCaptions customers to provide feature training related to ClearCaptions products and services. - Meet weekly/ monthly metrics related to service level, performance, and customer satisfaction. - Manage customer contacts within Salesforce CRM and adhere to standard operating procedures for data capture. - Other duties will include general account maintenance such as updating customer records, features, and usage questions while ensuring satisfaction with our service. The kind of people we look for: - Versatile people who thrive on variety and challenge. - Excited about working in a fast-paced environment. - Innate problem solvers who want to grow in a flexible, collaborative culture. - Takes initiative, pushes boundaries, motivated to innovate. - Talented individuals with a growth mindset who want to use their learning and relationship-building skills. - Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality. Qualifications: - The qualified candidate will have experience in verbally explaining complex information in concise terms to customers. - High school diploma or equivalent required; college degree preferred but not required. - Minimum three years Customer Service experience. - Basic telephony troubleshooting experience. - Customer installation support experience. - Minimum two years technical support experience in a call center environment or proven technical ability. - Ability to clearly communicate with a wide variety of customers. - Ability to identify customer needs over the phone. - Good interpersonal skills and a team player. - Logical thinker who can follow standard operating procedures. - Ability to problem solve with limited information. - Positive attitude and a willingness to learn and grow. - Excellent verbal and written communication skills, presentation, and problem-solving skills. - Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes. - Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment. - Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. - Reliable and predictable attendance. - Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams). - Familiarity with Salesforce and Salesforce tools. - Past experience with a communications company in a customer service environment. Physical Demands & Work Environment: Primary functions require the ability to communicate over the phone effectively and clearly with individuals suffering from hearing loss. Must use provided headset for audio quality in our call center environment. Physical ability and mobility to regularly stand or sit for prolonged periods of time and use tablet, cell phone and keyboard and monitor requiring close vision. - Employees may experience the following physical demands for extended periods of time: - Sitting, standing, and walking (95-100%) - Keyboarding (70-90%) - Viewing computer monitor, tablet and cell phone requiring close vision (70-90%) Work Environment 100% Remote: Work environment is at home. Compensation: $18.00-$20.00/hr determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package. Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like. ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. ClearCaptions is an Equal Opportunity Employer. CC does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.

ComplyAuto is a RegTech company offering cloud-based software that helps companies enhance their compliance and security capabilities while becoming more efficient and cost-effective. ComplyAuto manages and automates compliance decisions, performing tasks that would normally require manually-intensive processes and human intelligence. ComplyAuto began as a privacy compliance company for automotive dealers, but has quickly expanded into other verticals and compliance areas including cybersecurity, EHS (environmental, health, and safety), and legal compliance. If you're a motivated Client Success Manager - Support Team who is eager to contribute to a variety of projects while enjoying an array of exceptional benefits, we are excited to review your application! Salary Range: Base salary range of $60,000-$67,000 with potential bonuses. Travel: This position also requires travel up to 20%, providing the opportunity to engage directly with clients and partners outside the employee's home office. Hours will vary on traveling days based on need. Travel will include driving and airfare. To assist in minimizing travel and align with client accounts, the Company is open to hiring candidates located in Central Standard Timezone. Benefits: - 401(k) $1 to $ 1 match up to 5% - Medical, dental, and vision insurance; we pay 100% of premiums for employee and family - HSA contribution for qualifying plans - Unlimited Paid time off and 11 observed holidays - Full-time remote opportunity, equipment provided Essential Duties & Responsibilities: The primary objective of a Client Success Manager (CSM) at our company is to cultivate robust and enduring relationships with our clientele, driving business enhancement and fulfilling cybersecurity and compliance requirements. Success in this role is multifaceted, encompassing Client Satisfaction and Retention, Product Adoption and Expansion, Customer Education and Training, Risk Mitigation and Compliance Management, and profound Industry Knowledge. To achieve these goals, CSMs are engaged in various activities such as customer onboarding meetings, account audits, promoting new products, and consistent follow-up with customers. - Achieve high client satisfaction and retention rates. - Demonstrate the long-term value of our products. - Conduct regular check-in meetings with clients, ensuring a minimum quarterly engagement. - Promote product adoption by clearly explaining compliance requirements. - Aim for a 99% retention rate and a 9/10 satisfaction rate on biannual customer surveys. - Maintain continuity of contact with clients onboarded to prevent loss of connection. - Travel to clients for in-person meetings to strengthen relationships and address their needs effectively. - Motivate clients to fully leverage the software's features and capabilities. - Guide clients towards adopting new functionalities as they become available. - Introduce new products to existing clients in line with ComplyAuto's releases. - Meet or exceed product mention goals as specified by the Client Success Director. - Facilitate customer onboarding as per the guidelines set by the Client Success Director. - Maintain an 85% average compliance score among all managed accounts. - Organize quarterly meetings for ongoing education on our product suite. - Travel to provide tailored, in-person training sessions, ensuring a deeper understanding and engagement with our product. - Support clients in mitigating cybersecurity risks and ensuring continuous compliance with relevant standards and regulations. - Proactively monitor customer account usage to identify potential vulnerabilities. - Encourage the adoption of comprehensive security solutions like Coro and Duo. - Stay informed about industry trends, emerging threats, and regulatory changes, especially those affecting car dealerships. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree in any field or associate degree and 3 years of customer service experience any combination of education, experience, and training which provides the following knowledge, skills, and abilities: - Proven ability to build and maintain long-term mutually beneficial relationships with customers - Demonstrated experience providing effective education, training and/or transferring product or service knowledge to end users - Ability to work with computer software programs sufficient to effectively and efficiently provide instructions, guidance and interpretation of software program data and reports - Ability to meet regular attendance expectations and meet tight deliverables deadlines - Excellent interpersonal skills with ability to establish and maintain effective working relationships and successfully interact with people at all management and support levels, within and outside the organization. - Exceptional communication skills both written and verbal with the ability to influence stakeholders. - Proven ability to manage multiple accounts while maintaining attention to detail. - Ability to work independently and as part of a team in a fast-paced environment. - Proven ability to consistently perform duties with integrity, effectiveness, efficiency, and at the highest level of professionalism. - Demonstrated experience in Client Success or Account Management roles preferred - Ability to work effectively and efficiently remotely and travel up to 20% to clients for in-person meetings to strengthen relationships and address their needs effectively. - Valid driver's license and clean motor vehicle record Applicants must be authorized to work in the United States and able to provide proof of work authorization within three days of start date. We are unable to sponsor or take over sponsorship of employment visas at this time. This is a fully remote opportunity, but candidates must reside within the Continental United States. Please note that we are not accepting applications from candidates residing in California, Hawaii, and Alaska for this position. ComplyAuto is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, age, religion, sexual orientation, national origin, disability, gender identity, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state, or local laws. ComplyAuto is an equal opportunity employer. We participate in the E-Verify program. Background check required.

• Act as the main point of contact for hospice clients, fostering trust and long-term partnerships. • Understand client needs and recommend pharmacy solutions that align with hospice care goals. • Drive client retention through proactive engagement and strategic support. • Identify and recommend pharmacy partners and solutions that meet hospice requirements. • Ensure alignment between hospice protocols and Fuze services, including formulary management and cost-containment strategies. • Collaborate with internal clinical pharmacists to validate clinical appropriateness of solutions. • Coordinate implementation of new hospice groups, ensuring smooth onboarding and education. • Work with internal teams (clinical, billing, operations) to support accurate claims processing and service delivery. • Address and resolve client inquiries, escalations, and service concerns promptly. • Review hospice utilization data and medication spend to identify trends and opportunities. • Prepare and present quarterly business reviews with actionable recommendations.

About us: Spectrum.Life is a whole-of-health digital partner that guides organisations and their people to thrive, delivering clinically backed digital health, mental health and wellbeing solutions. Our HealthTech delivers digital transformation for Insurers, Educators and Employers through Co-creation or seamlessly integrated out-of-the-box solutions, that decrease digital fragmentation and engage, empower, and transform their people’s lives. Established in 2018 by Stuart McGoldrick and Stephen Costello, Spectrum.Life provides services internationally to over 7.2m insurance members, 3,000 corporate clients, 60 universities and 650,000 university students. Spectrum.Life currently employs over 450 people. Our vision is to change and save as many lives as possible. Your profile Role Brief: Are you passionate about neurodiversity, mental health and inclusive practice? Do you want to make a real difference to the lives of autistic people and those with ADHD? We are seeking a skilled and experienced HCPC-registered Psychologist to join our expanding Neurodiversity Assessment Service, delivering high-quality, neuroaffirmative Autism, ADHD, and combined AuDHD identification assessments for children (aged 7+) and adults. This is a fully remote role, operating within a multidisciplinary team of psychologists, Speech and Language Therapists, and Occupational Therapists. All assessments are conducted in line with NICE and in line with DSM-5, and ICD-11 diagnostic frameworks. Schedule: Responsibilities: - Deliver high-quality, neuroaffirmative Autism and ADHD identification assessments for children (aged 7+) and adults through virtual/remote platforms, in accordance with NICE guidelines. - Administer, score, and interpret specialist neurodiversity assessment tools, including the ADOS-2 (Autism Diagnostic Observation Schedule – Second Edition) and ADI-R (Autism Diagnostic Interview – Revised), as well as validated ADHD assessment measures. - Conduct thorough initial Neurodiversity Consultations, clarifying presenting concerns, priorities and individual goals in a collaborative, person-centred manner. - Complete comprehensive biopsychosocial and multidisciplinary formulations, integrating information from multiple sources including developmental history, observation, standardised assessment, and collateral information. - Undertake risk screening and safeguarding assessments in line with relevant UK legislation and organisational procedures, with particular attention to the safety and wellbeing of children and young people. - Identify and communicate relevant reasonable accommodations across educational, workplace, and community settings. - Produce high-quality written assessment reports that present complex clinical information in a clear, accessible, and strengths-based manner, suitable for individuals, families, and professional stakeholders. - Deliver clear, sensitive, and neuroaffirmative feedback sessions to individuals and families following assessment completion. - Hold a designated caseload, acting as lead practitioner and guiding clients through their assessment journey from initial consultation to post-diagnostic support. - Collaborate closely with MDT colleagues — including SLTs, OTs, and fellow psychologists — to ensure integrated, person-centred assessment formulations. - Psychological Therapies: Provide formulation‑led psychological intervention, managing risk, outcomes, and treatment progression in line with clinical need. - Psychological Assessment: Conduct psychological assessments to inform diagnosis, treatment planning, and appropriate onward pathways. - Support the Clinical Manager in day-to-day service operations, including outcomes monitoring, quality assurance, and clinical governance activities. - Liaise with external agencies including education, health, and social care services as required. Requirements: Registration & Qualification Requirements - Doctoral qualification in Psychology (Clinical, Counselling, or Educational) - Current registration with the Health and Care Professions Council (HCPC) - Chartered Psychologist status with the British Psychological Society (BPS) Note: Psychologists practising in the UK must hold both current HCPC registration under the protected title of Practitioner Psychologist and BPS Chartership. Both are required for appointment to this role. HCPC registration is the statutory requirement; BPS Chartership provides the additional professional assurance expected for the complexity of neurodiversity assessment work in this service. - Minimum 2 years post-HCPC registration experience, including neurodiversity assessment experience - Formal training and demonstrated competence in ADOS-2 administration and interpretation - Formal training and demonstrated competence in ADI-R administration and interpretation Essential Requirements - Experience conducting neurodiversity assessments across the lifespan, with awareness of age-related presentation differences - Experience producing comprehensive neurodiversity assessment reports, including recommendations and reasonable accommodations - Experience providing post-diagnostic feedback to individuals and families - Experience working as part of a multidisciplinary assessment team - Experience of biopsychosocial and systemic formulation of neurodevelopmental presentations - Strong knowledge of NICE guidelines relevant to Autism (NG142, NG228) and ADHD (NG87) - Knowledge of DSM-5 and ICD-11 diagnostic criteria for Autism and ADHD - Knowledge of co-occurring conditions (e.g. anxiety, learning disabilities, developmental trauma) and their interaction with neurodevelopmental presentations - Knowledge of reasonable adjustments legislation (Equality Act 2010) and their application in educational and workplace settings - Knowledge of safeguarding and risk frameworks relevant to children, young people, and adults in the UK - Experience delivering remote/virtual assessments to children (7+) and/or adults Desirable: Experience assessing combined AuDHD presentationsExperience adapting assessments for individuals with co-occurring intellectual disabilities, sensory needs, or complex communication profilesExperience of providing clinical supervision to more junior staffExperience of consultation and training on neurodiversity to families, schools, or other professionalsKnowledge of SpLD frameworks (e.g. dyslexia, dyspraxia/DCD) and their interaction with neurodevelopmental conditionsExperience working across NHS and independent sector pathwaysExperience contributing to service development, audit, or quality improvement What are the benefits of working at SPECTRUM.LIFE? - Part-time permanent contract at 32hrs per week - Competitive salary (dependent on experience) - Fully remote working - 25 days annual leave - 24/7 EAP and a wide range of health and wellbeing supports - Monthly clinical supervision from a specialist in neurodiversity - A welcoming and supportive multidisciplinary team - Training and continuing professional development opportunities, including specialist neurodiversity assessment tools - The opportunity to work in a neuroaffirmative way and contribute to a meaningful shift in how neurodiversity is understood and supported - The chance to contribute to the development of an innovative, digital-first neurodiversity service