• Own the full inbound SMB sales cycle: qualification, discovery, demo, negotiation, and close • Manage and grow a renewal book of business while identifying expansion opportunities • Monitor usage, engagement, and risk signals to proactively improve retention • Become a product expert capable of leading high-value conversations with product and technical leaders • Develop and refine scalable sales playbooks, workflows, and automation strategies • Maintain strong pipeline hygiene, forecasting accuracy, and deal discipline • Collaborate closely with Sales, Customer Success, Product, Content, and Platform teams

• Identify and generate new sales opportunities through outbound prospecting, inbound inquiries, CRM databases, and cold outreach • Schedule and conduct virtual sales meetings and product presentations with hospital decision-makers • Present hospital curtain products and custom manufacturing solutions clearly and professionally • Maintain accurate records of sales activities, opportunities, and customer interactions in the CRM • Track customer reorders and repeat business, ensuring ongoing satisfaction • Communicate customer needs and product pain points to internal teams • Build and maintain a healthy, well-managed sales pipeline • Collaborate with marketing, operations, and leadership to improve offerings and messaging • Develop long-term relationships with healthcare customers • Consistently meet or exceed sales targets and performance goals

• Identify and generate sales leads through prospecting, website inquiries, databases, cold-calling, and other promotional strategies. • Schedule and conduct virtual meetings and presentations with potential clients. • Develop and deliver compelling sales presentations on company products and services. • Maintain accurate records of sales activities, prospects, and customer interactions in the company CRM. • Track customer reorders and follow up to ensure continued satisfaction. • Communicate customer and prospect product pain points to appropriate departments. • Maintain a well-developed pipeline of prospects. • Collaborate with internal teams to address customer pain points and improve offerings. • Build and maintain strong, long-term relationships with customers and prospects. • Consistently meet or exceed sales quotas and performance targets.

• Build and expand a portfolio of clients by networking and marketing across regions and industries. • Prepare presentations and sales visits tailored to clients' national operations and unique needs. • Establish yearly sales goals and implement plans to meet or exceed targets. • Act as a technical advisor, providing clients with solutions that include hardware, software, professional services, and managed services. • Perform on-site surveys and customer demos, as needed, across various locations. • Work closely with architects, interior designers, general contractors, electricians, and other trade partners to deliver cohesive solutions. • Collaborate with manufacturers, strategic partners, and internal teams nationwide to support client projects. • Drive standards-based solutions with recommended maintenance and managed services tailored to national clients.