Description de l'entreprise Septeo est un acteur de référence du software en Europe, présent à l’international et reconnu parmi le top 5 des éditeurs de logiciels sectoriels en France. En forte croissance et en transformation permanente, le groupe s’impose comme un acteur clé de l’édition logicielle grâce à la force de son collectif : des équipes déterminées, audacieuses et engagées. Chez Septeo, l’intelligence artificielle est placée au cœur de notre évolution. Nous la concevons comme un levier de performance durable, de collaboration et d’innovation, intégrée de manière responsable dans les pratiques du quotidien et démocratisé sur l’ensemble de nos métiers. L'ambition est claire : “make intelligent software for Europe”. Notre culture repose sur des valeurs fortes : être, faire et transformer ensemble. Elle n’est pas figée; elle se vit chaque jour dans nos actions et nos décisions, à travers un équilibre entre performance, responsabilité et plaisir. Cette ambition s’incarne dans ce que nous faisons au quotidien : concevoir des logiciels qui accompagnent les moments de vie essentiels, au service de millions de citoyens. Être présent derrière ces instants clés est une responsabilité forte. C’est la nôtre. Et peut-être bientôt la votre. Rejoindre Septeo, c’est intégrer une aventure collective à dimension internationale, porter la transformation du groupe dans un environnement en mouvement rapide, et faire de l’IA un levier concret de création de valeur, aujourd’hui comme demain. Description du poste Dans un contexte de croissance, notre pôle SEPTEO EDUCATION, recrute pour renforcer son entité DENDREO, un(e) Customer Care Manager H/F en CDI en FULL REMOTE. Vous intervenez après l’onboarding des clients et devenez un véritable expert fonctionnel et métier de la solution Dendreo. Votre rôle sera stratégique : accompagner les utilisateurs au quotidien, de manière asynchrone, afin de leur garantir une expérience client optimale, durable et autonome. Votre quotidien : Support & expertise client - Répondre avec précision et efficacité aux demandes clients via l’outil de ticketing - Assurer le service support et qualifier/escalader les sujets plus complexes - Devenir référent(e) expert(e) sur des fonctionnalités clés du logiciel Autonomie & adoption produit - Aider les clients à utiliser correctement la plateforme et à exploiter tout son potentiel - Participer activement à l’adoption des nouvelles fonctionnalités - Anticiper les risques de churn et contribuer à la satisfaction des clients existants - Identifier et remonter les opportunités de croissance Collaboration interne & amélioration continue - Travailler en étroite collaboration avec les équipes Produit, Développement, Onboarding, Sales et Marketing - Contribuer à l’enrichissement de la base de connaissance utilisateurs avec la chargée de documentation Qualifications Et si c’était vous qui veniez nous rejoindre ? Vous avez une expérience réussie en relation client B2B, idéalement dans un environnement SaaS, et êtes à l’aise avec des outils logiciels complexes. Doté(e) d’un bon esprit d’analyse, vous aimez résoudre des problématiques variées et gérer plusieurs demandes en parallèle. Vous communiquez avec clarté à l’écrit et faites preuve de rigueur dans le suivi des sujets. La maîtrise de Microsoft Word est un réel plus. Un bon niveau d’anglais écrit et un intérêt pour l’usage de l’IA dans les pratiques support seront appréciés. Curieux(se) face à un logiciel métier riche, vous êtes orienté(e) service, pédagogue et persévérant(e). À l’aise en télétravail, vous savez faire preuve d’autonomie, d’organisation et de fiabilité au quotidien. Informations complémentaires Rejoindre Septeo, c’est aussi : - Grandir et s’épanouir grâce à un parcours de formation personnalisé, des opportunités de mobilité interne et la possibilité de s’auto-former via notre plateforme Udemy - Vivre une aventure humaine, échanger et partager autour d’évènements thématisés (afterworks, sport, RSE, séminaires, etc.) 🎉 - Rejoindre un collectif qui prend soin des autres et s’engage en faveur de l’égalité des chances, la diversité et l’inclusion, RSE, séminaires, etc.)🎉 - Rejoindre un collectif qui prend soin des autres et s’engage en faveur de l’égalité des chances, la diversité et l’inclusion Un premier échange téléphonique avec un(e) chargé(e) de recrutement pour vous présenter le poste & ses missions, en savoir plus sur vous. Un second entretien en visio avec un double objectif : vous présenter notre groupe et ses valeurs, mais aussi connaître vos motivations et l'adéquation de votre projet professionnel avec le poste proposé. Ce sera l’occasion de rencontrer vos futurs managers, faire un focus métier et valider l’ensemble de vos compétences. Des tests seront à réaliser à distance sur une mise en situation une problématique concrète Un dernier échange pour débriefer ensemble. - Type of contract: CDI

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this roleAs a Customer Success Manager on our Public Sector team, you’ll help U.S. government and public sector organizations realize meaningful business outcomes with the GitLab DevSecOps platform. You’ll turn pre-sales command plans into clear, actionable objectives, guide customers through their adoption journey, and enable them on common Git, CI/CD, and DevSecOps best practices so they can deliver secure software more efficiently. Acting as a trusted liaison between your customers and GitLab Support, Product Management, Engineering, Sales, and Professional Services, you’ll own a portfolio of accounts and focus on increasing adoption, retention, growth, and overall satisfaction while staying current on GitLab product releases. This role is based in the United States public sector space and is best suited for a United States Person who is comfortable working cross-functionally, managing complex projects, and representing the voice of the customer across GitLab. What you’ll do - Partner with Public Sector customers to translate pre-sales command plans and desired business outcomes into clear, actionable objectives. - Guide customers on how to use the GitLab platform effectively, drawing on common best practices, DevSecOps principles, and typical Git workflows and branching strategies. - Map and manage the customer journey, and coach customers on how to adopt new GitLab use cases over time. - Act as the primary GitLab liaison for your customers, coordinating responses to questions, issues, and escalations by working closely with Support, Product Management, Sales, Professional Services, and other teams. - Own a defined book of business with responsibility for driving adoption, retention, expansion, and overall customer satisfaction. - Stay current on GitLab releases and help customers understand and apply new features to their environments and use cases. - Use project management skills to plan, track, and deliver customer enablement and success initiatives across multiple stakeholders. What you’ll bring - Eligibility as a United States Person (U.S. citizen, lawful permanent resident, refugee, or asylee), in line with government requirements for this role. - Background in Customer Success or a similar customer-facing role with a track record of driving satisfaction, adoption, and retention. - Experience partnering with customers to connect technical capabilities to business outcomes and define measurable objectives. - Understanding of Git and common branching strategies, along with familiarity with the software development lifecycle and development pipelines. - Knowledge of continuous integration, continuous deployment, and DevSecOps concepts and how customers apply them. - Ability to manage a portfolio of customers of varying sizes in the public sector, balancing priorities across multiple stakeholders. - Strong verbal, written, presentation, and organizational skills, with the ability to explain technical topics in clear, simple language. - Demonstrated project management, analytical, and problem-solving skills, with openness to learning and applying transferable skills in new situations. About the teamThe Customer Success Manager role sits within our Public Sector Customer Success team, which partners with United States government and public sector organizations to help them realize ongoing value from the GitLab platform. We own the post-sales relationship, driving adoption, retention, and growth by aligning GitLab capabilities to each customer’s mission, enabling them on DevSecOps best practices, and coordinating cross-functionally with Sales, Support, Product Management, Engineering, and Professional Services. Our team members work in an all-remote, distributed environment and collaborate asynchronously across time zones, using GitLab’s tools and processes to stay aligned while we tackle opportunities such as expanding use cases, improving customer return on investment, and simplifying engagement with the broader GitLab ecosystem. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $88,200—$189,000 USD How GitLab will support you - Benefits to support your health, finances, and well-being - Flexible Paid Time Off - Team Member Resource Groups - Equity Compensation & Employee Stock Purchase Plan - Growth and Development Fund - Parental leave - Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

• Own the client relationship with an assigned book of business (pod structure) developing a deep understanding of each firm’s litigation portfolio, internal stakeholders, and definition of success • Lead client onboarding and serve as the primary day-to-day point of contact throughout the engagement building trust with partners, senior counsel, and operations leads • Drive platform adoption proactively; not just training clients on features, but using data and reporting to demonstrate value, surface trends, and create habits that align with the firm’s workflow • Anticipate issues before clients raise them by monitoring engagement signals, identifying risk, and taking action before problems escalate, while also addressing any needs quickly and effectively • Serve as the voice of the client internally — channeling product feedback to the Product team and partnering with Marketing to capture client testimonials • Evaluate custom client requests (platform builds, reporting, features) and partner with Product, Engineering, and Leadership to assess feasibility • Serve as the CS owner for assigned litigations, partnering closely with Litigation Managers and Implementation to represent the client perspective, share proactive feedback, and help ensure the product meets client needs at each stage • Partner with Litigation Managers to ask the right questions, understand which data matters at each phase, and translate client feedback into clear, actionable insights • Maintain the deepest knowledge of your assigned litigations on the team and actively share that knowledge to raise the bar across the CS department • Partner closely with the Key Account Managers, within your assigned pod, to align on client health, active litigations, and expansion opportunities across your shared book of business • Own client health within your book by ensuring every client can clearly articulate the value Pattern delivers and is positioned to expand to new litigations or product phases • Understand each client's broader business goals and current tech stack (case management, document partners) to identify integration opportunities • Build and maintain strong in-person relationships through regular client visits

Role Description This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Success Manager - REMOTE. In this strategic role, you will manage relationships with client partners to enhance their experience with our mental health products. You will lead initiatives aimed at improving client satisfaction and engagement, working closely with various internal teams to meet client needs. This position offers the opportunity to contribute to best practices and strategic projects, making a significant impact on client success. Join a collaborative, tight-knit team committed to transforming mental health care through innovative solutions. - Build strong, consultative relationships with employer clients to become a trusted partner and advisor. - Manage enrollment marketing and campaign planning efforts to generate awareness of programs. - Prepare reporting and lead client meetings, annual reviews, ensuring client satisfaction. - Troubleshoot client requests and think strategically about solutions. - Take responsibility for up-sell opportunities and contract renewals. - Become a product expert and internal champion for clients' needs. - Analyze program engagement and outcome metrics to demonstrate value. Qualifications - Minimum of 4+ years of enterprise account management experience. - Strong interpersonal aptitude and ability to coordinate cross-functionally. - Proactive in influencing key stakeholders and driving decisions. - Strong executive presence and effective communication with senior leaders. - Attention to detail and ownership of accounts' success. - Clear communication skills and team collaboration. - Proficient in creating presentations and analyzing data. - Interest in healthcare, healthtech, and mental health preferred. - Curiosity, humility, proactivity, patience, and drive. Requirements - Generous vacation policy and flexible working arrangements. - Professional development fund. - Competitive salary packages including stock options. - Supportive and culturally diverse team environment. Benefits - We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. - Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. - The final decision and next steps (interviews, assessments) are managed by their internal team.