• Deliver exceptional customer service via email and chat • Manage inquiries across various platforms • Maintain high attention to detail and organizational skills • Work independently with minimal supervision

• Review and refine AI-generated outputs related to sales support, client interactions, and CRM processes • Evaluate the accuracy and value of AI-driven recommendations on sales workflows, customer management, and sales enablement • Develop real-world sales scenarios and support case studies from your professional background • Create scenario variations covering sales lifecycle, common objections, and best practices in sales support • Identify gaps or risks in AI recommendations, providing actionable and structured feedback • Guide how AI systems interpret and apply sales support principles and workflows

• Multi-Channel Support: Respond to inbound and outbound support requests via email, phone, chat, SMS, and internal messaging platforms. • Ticket & Case Management: Have a sense of ownership to respond to and resolve B2C, B2B and internal requests within established service levels. • Evidence Collection & Issue Resolution: Meticulously document cases to determine accountability for delivery issues. • Cross-Functional Collaboration: Work closely with team leads and other departments (Customer Success, Tier 2, Back Office, Menu, ePayments) to address and resolve support issues. • Process Improvement: Contribute to the development and refinement of customer care playbooks, templates, and policies. • Tool Utilization: Utilize various cloud-based tools, including delivery company portals and internal dashboards, to efficiently manage support tasks.

Job Overview We are seeking a dedicated and customer-focused Customer Support Specialist to join our team. In this role, you will be responsible for assisting customers by providing product and service information, resolving issues, and ensuring a positive customer experience. The ideal candidate should have strong communication skills, problem-solving abilities, and a passion for helping customers. Key Responsibilities Respond to customer inquiries via phone, email, live chat, or social media. Provide accurate information about products, services, policies, and procedures. Resolve customer complaints and issues in a timely and professional manner. Escalate complex problems to the appropriate department when necessary. Maintain detailed records of customer interactions and transactions. Follow up with customers to ensure their issues are fully resolved. Collaborate with internal teams such as sales, technical support, and operations. Identify common customer issues and suggest improvements to products or services. Maintain a high level of professionalism and empathy during all interactions. Meet customer satisfaction and service performance targets. $75,000 - $95,000 a year Required Qualifications Bachelor’s degree or equivalent work experience. 1–3 years of experience in customer service or customer support roles. Excellent verbal and written communication skills. Strong problem-solving and conflict-resolution abilities. Ability to handle multiple tasks and prioritize effectively. Basic computer skills and familiarity with CRM systems. Strong attention to detail and organizational skills. Ability to work independently and as part of a team. Preferred Skills Experience using customer support tools such as Zendesk, Freshdesk, Intercom, or Salesforce Service Cloud. Multilingual communication skills. Experience in call center or online customer service environments. Ability to analyze customer feedback and suggest improvements. Benefits and Perks Competitive salary package. Health insurance and medical benefits. Paid time off and holidays. Professional development and training opportunities. Career growth opportunities within the company. Friendly and collaborative work environment. Performance bonuses or incentives.