• Receive service request for customers via phone and email using multiple software platforms • Monitor aging service calls, and provide timely updates to customer and vendors • Accurately invoice service calls with all required data • Work with 3rd party vendors and technicians to provide world class service to our customer base • Handle 25+ incoming and 20+ outgoing calls per day • Handle 40+ Service tickets per day • Invoice 10+ aged calls a day • Complete all assigned account/ region service call updates daily

The Job We’re seeking a compassionate and people-oriented Patient Support Specialist to join our growing team. In this role, you’ll be the primary point of contact for patients using our at-home sleep study, guiding them through every step and ensuring they feel supported, informed and motivated throughout the process. Onera Onera Health is a leader in transforming sleep medicine and remote monitoring. Our breakthrough diagnostic solutions and services are poised to help millions of people struggling with sleep-related ailments, while also impacting other medical fields by monitoring a variety of chronic conditions, ultimately improving the health and quality of life for patients around the world. Key Responsibilities: - Provide friendly, empathetic support to patients via phone, email or chat - Collect and analyze patient feedback to improve the company’s services and product offering - Provide administrative support related to patient outreach, documentation and follow-ups - Partner across teams to continuously improve the patient experience

The Job We’re seeking a compassionate and people-oriented Patient Support Specialist to join our growing team. In this role, you’ll be the primary point of contact for patients using our at-home sleep study, guiding them through every step and ensuring they feel supported, informed and motivated throughout the process. Onera Onera Health is a leader in transforming sleep medicine and remote monitoring. Our breakthrough diagnostic solutions and services are poised to help millions of people struggling with sleep-related ailments, while also impacting other medical fields by monitoring a variety of chronic conditions, ultimately improving the health and quality of life for patients around the world. Key Responsibilities: - Provide friendly, empathetic support to patients via phone, email or chat - Collect and analyze patient feedback to improve the company’s services and product offering - Provide administrative support related to patient outreach, documentation and follow-ups - Partner across teams to continuously improve the patient experience

The Job We’re seeking a compassionate and people-oriented Patient Support Specialist to join our growing team. In this role, you’ll be the primary point of contact for patients using our at-home sleep study, guiding them through every step and ensuring they feel supported, informed and motivated throughout the process. Onera Onera Health is a leader in transforming sleep medicine and remote monitoring. Our breakthrough diagnostic solutions and services are poised to help millions of people struggling with sleep-related ailments, while also impacting other medical fields by monitoring a variety of chronic conditions, ultimately improving the health and quality of life for patients around the world. Key Responsibilities: - Provide friendly, empathetic support to patients via phone, email or chat - Collect and analyze patient feedback to improve the company’s services and product offering - Provide administrative support related to patient outreach, documentation and follow-ups - Partner across teams to continuously improve the patient experience