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Boost productivity & profitability by outsourcing to the Philippines with STAFFVIRTUAL
Customer Care Agent
Location
Philippines
Posted
64 days ago
Salary
0
Seniority
Senior
Job Description
Customer Care Agent
STAFFVIRTUAL
• Receive service request for customers via phone and email using multiple software platforms • Monitor aging service calls, and provide timely updates to customer and vendors • Accurately invoice service calls with all required data • Work with 3rd party vendors and technicians to provide world class service to our customer base • Handle 25+ incoming and 20+ outgoing calls per day • Handle 40+ Service tickets per day • Invoice 10+ aged calls a day • Complete all assigned account/ region service call updates daily
Job Requirements
- Positive, professional attitude and a team player
- Oral and Written Communication Skills
- Customer Service Skills
- Intermediate computer knowledge, especially in Microsoft Office programs and in desktop technology
Benefits
- Competitive compensation and benefits package
- HMO Day 1 + FREE dependent coverage
- De minimis and allowances
- Attendance bonus
- Paid time offs
- Company-provided work setup (laptop, monitor, accessories)
- Training, career growth, and global exposure
- A collaborative and supportive team culture
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