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Founded in 2015, CompanyCam offers contractors and service professionals a solution to their photo organization and storage needs. CompanyCam was founded by Luk
Bilingual Customer Support Specialist
Location
Nebraska
Posted
78 days ago
Salary
$48K / year
Seniority
Junior
Job Description
Bilingual Customer Support Specialist
CompanyCam
• Provide technical support to external users via email, chat, phone, and Zoom, resolving complex issues related to CompanyCam's app and integrations. • Be the go-to for Spanish-speaking users, serving as the primary support contact and ensuring they receive the same quality experience as all CompanyCam customers. • Create and maintain Help Docs, including translating new articles and updating existing content as features and integrations evolve. • Support cross-functional teams by translating in-app content, marketing materials, and business terminology for Product, Engineering, Marketing, and Brand teams. • Manage and maintain video content in Spanish, collaborating with other departments to record, update, and keep resources current. • Troubleshoot and document issues, logging bug reports and feature requests in Jira and using tools like BugSnag and Datadog to dig into errors with Engineering. • Assist Sales and Customer Success with Spanish-speaking user outreach, account conversion, retention, and collections as needed. • Share knowledge across the team, helping train new hires, contributing to internal knowledge bases in Notion and Guru, and participating in hiring rounds.
Job Requirements
- 1-2 years of experience in a customer-facing support role; experience in a technical, SaaS, or technology environment is a plus
- Full fluency in both English and Spanish, including speaking, writing, reading, and translation with a focus on SaaS and business terminology
- Experience with help desk platforms such as Help Scout, Intercom, or Zendesk, is a plus
- Strong troubleshooting skills and a methodical approach to diagnosing and solving technical problems, is a plus
- Clear written and verbal communication skills with a customer-first mindset
- Experience writing technical help articles or translating business and marketing content into Spanish, preferred
- Familiarity with tools like Jira, Notion, Guru, BugSnag, or Datadog, a plus
- A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving
- A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems
Benefits
- Meaningful equity
- Other benefits available on careers page
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