Ohio Department of Public Safety – Bureau of Motor Vehicles/Driver License Suspensions/Special Case Report in Location: 1970 West Broad Street, Columbus, OH 43223 Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. ***These positions are currently remote (work from home) but can be subject to change to regular, in-office work*** Perks of Working for the Ohio Department of Public Safety • Multiple pay increases over the first years of service! • Free Parking! • Free Gym Access & Walking Path! • Daycare On-site! • Cafeteria On-site! What You'll Do as a Customer Service Assistant • Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation: • Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful, & timely manner to ensure positive internal &/or external customer service; • Listen carefully & ask appropriate follow-up questions to verify under-standing; Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided; • Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered; • Research, evaluate, process & make required decisions in order to respond to telephone &/or written inquiries & correspondence received from various sources (e.g., legal & regulatory entities, public administration & licensing authorities, private & public stakeholders, etc.). Click here to see the full position description 9 mos. trg. or 9 mos. exp. in office practices & procedures; AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; AND 9 mos. trg. or 9 mos. exp. in operation of personal computer. -Or equivalent of Minimum Qualifications for Employment noted above. Helpful Tips for Applying: 1. Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume". 2. Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting. 3. Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A". Job Skills: Customer Service

Overview: Are you passionate about travel and helping others create memorable experiences? We're looking for motivated individuals to join our team as a Remote Customer Service Agent/Travel Booker. In this role, you'll have the opportunity to design and book a wide range of travel experiences — including cruises, all-inclusive resorts, group and corporate travel, theme park adventures, sporting events, Disney vacations, and more. The choice is yours! This is a rewarding opportunity for travel enthusiasts seeking flexibility, and excellent travel benefits. No prior experience is necessary — we provide comprehensive training and certification to set you up for success. With access to industry-leading booking tools, exclusive pricing, and innovative lead-generation support, you’ll have everything you need to grow your client base and thrive in the travel industry. Key Responsibilities: - Coordinate resort bookings and ensure smooth guest experiences. - Maintain and update the resort website and social media. - Use social media and lead tools to attract new clients. - Provide excellent customer service and assist guests with travel plans. - Learn and utilize new software for better pricing and service.

• Help potential customers navigate our online shopping experience, helping them find the perfect health insurance quotes for their teams. • Resolve administrative and billing questions with urgency and clarity. Your goal is to turn a "stressful question" into a "seamless resolution." • Use industry-leading support tools and CRMs to document interactions and ensure no customer is left behind. • You have a front-row seat to our customers’ challenges. You are empowered to propose product and process improvements directly to our leadership team. • Maintain high productivity in a fast-paced, high-volume environment while keeping a "people-first" attitude.

• Receive service request for customers via phone and email using multiple software platforms • Monitor aging service calls, and provide timely updates to customer and vendors • Accurately invoice service calls with all required data • Work with 3rd party vendors and technicians to provide world class service to our customer base • Handle 25+ incoming and 20+ outgoing calls per day • Handle 40+ Service tickets per day • Invoice 10+ aged calls a day • Complete all assigned account/ region service call updates daily