Beschrijving van het bedrijf Fuentes organiseert cursussen Spaans in heel Nederland en Spanje. De cursussen bestaan uit korte krachtige lessen en er wordt gewerkt met een eigen lesmethode. Functieomschrijving Wil jij op een enthousiaste wijze onze cursisten op een professionele manier Spaans leren? Klik op "Ik ben geïnteresseerd"! Note: Please take a look at the requirements below. Only applications with CV and motivation in Dutch will be taken into consideration. Functie-eisen ¿Eres profesor/a de ELE freelance, inscrito/a en la Cámara de Comercio? ¿Te gustaría impartir clases de español en línea o presenciales a tráves de la plataforma de Fuentes? Aquí te informamos sobre los requisitos (en neerlandés). Si no tienes el nivel adecuado en neerlandés (A2) también te animamos a que nos envíes tu solicitud. Siempre podemos ver si hay posibilidades en los niveles avanzados. Puedes enviarnos tus datos a través de este enlace. Minimale eisen: - Je hebt een relevante opleiding voor docenten Spaans afgerond, bijvoorbeeld de Módulos A + B van het Instituto Cervantes of een relevante cursus bij ELE internacional. - Je volgt regelmatig een cursus, training of opleiding om je kennis up-to-date te houden. - Je hebt (ruime) ervaring in het volwassenenonderwijs Spaans. - Je hebt (ruime) ervaring met het verzorgen van online cursussen Spaans. - Je spreekt Nederlands op minimaal niveau A2. [Si no tienes el nivel adecuado, ponte en contacto con nosotros y veremos si hay oportunidades en los cursos de niveles avanzados] - Je hebt ruime ervaring met ICT-toepassingen bij je lessen. - We gaan ervan uit dat je beschikt over een eigen laptop die je bij je lessen kunt gebruiken. Aanvullende informatie Hou rekening met het volgende: - We gaan ervan uit dat je als zzp'er staat ingeschreven bij de Kamer van Koophandel, meerdere opdrachtgevers hebt en investeert in je eigen onderneming. Ben je nog geen freelancer maar wil je wel je eigen onderneming gaan starten? Kijk dan hier voor meer informatie: https://ondernemersplein.overheid.nl/bedrijf-starten/starten-als-zzper/aan-de-slag-als-zzper-of-freelancer/ - Alle opdrachten zijn kortlopend en hebben een duur van maximaal 9 weken. - Tijdens het eerste gesprek bespreken we of je opleiding en expertise voldoende zijn om opdrachten voor Fuentes uit te kunnen voeren. - Tijdens het tweede gesprek kun je aangeven welk tarief je als freelancer hanteert voor eventuele opdrachten. - Via het platform kun je zelf aangeven op welke dagen, tijden en locaties je beschikbaar bent voor opdrachten. - Je beslist zelf of je een opdracht aanneemt of niet. - Bij afwezigheid kun je jezelf laten vervangen door een andere docent die aan de vereiste kwalificaties voldoet. Je zorgt zelf voor de vervanging en voor de financiële afwikkeling hiervan. Je kunt alleen opdrachten voor ons uitvoeren als je als freelance docent staat ingeschreven bij de Kamer van Koophandel en meerdere opdrachtgevers hebt. Is dat nu nog niet zo maar ben je wel van plan je te gaan inschrijven en meerdere opdrachtgevers te gaan zoeken? Vul dit dan in op het formulier via de link onder aan deze pagina. - Kennismakingsgesprekken worden in het Nederlands en deels in het Spaans gevoerd via Zoom óf op ons kantoor in Rotterdam. - Online cursussen en opleidingen Spaans vinden we minder relevant bij de selectie van docenten. - We gaan ervan uit dat je beschikt over een laptop die je bij je lessen kunt gebruiken. - Fuentes werkt met de modelovereenkomst volgens de wet DBA. We spreken voor aanvang van de opdracht met je af via welke overeenkomst we gaan samenwerken. Vergeet niet je CV en een korte motivatie bij je sollicitatie te uploaden. We zien je sollicitatie graag tegemoet!

• Define & lead the Customer Resolutions strategy, aligned to enterprise servicing goals, driving scalable transformation and sustained performance gains. • Own AI- and lean-led transformation, deploying agentic AI, predictive dialing, intelligent IVR deflection, and machine learning-based propensity-to-cure models, with Lean / Six Sigma as the operating backbone. • Own the Cash-to-Cure value stream end-to-end, eliminating waste, reducing queue aging, and improving Days Delinquent Resolved (DDR) and Net Cure Rate. • Provide global executive oversight of Customer Resolutions, ensuring consistent policy execution, controls, and service standards. • Reduce delinquency through data-driven resolution strategies, lean staffing, and disciplined loss-mitigation waterfalls based on borrower risk tier and NPV analysis. • Ensure compliant escalation of non-curing accounts, including foreclosure, aligned with regulatory and investor requirements. • Own a tiered KPI framework covering collections efficiency, cure performance, financial outcomes, and operational quality. • Apply machine learning and AI decisioning to predict cure probability, pinpoint failure drivers, and route accounts to the highest-yield resolution strategy. • Lead the agentic AI roadmap for Customer Resolutions, deploying virtual agents, large language model (LLM)-assisted agent guidance, automated workout offers, and AI documentation to cut handle time by 30%+ and improve first-contact resolution. • Own the Resolutions technology stack and vendor governance, ensuring integrated, optimized CRM, dialers, IVR/digital self-service, WFM, and AI platforms. • Partner with Technology and Data Science to embed machine learning-driven decisioning, including cure propensity scoring, real-time prioritization, and agent assist. • Drive a human centered AI operating model, where AI scales volume and compliance while agents focus on complex negotiations and high-NPV decisions. • Partner cross-functionally within Onity to deliver a seamless end-to-end customer journey. • Oversee Customer Resolutions vendors to meet SLA, cost-per-cure, and compliance targets through disciplined performance management. • Ensure Customer Resolutions compliance with federal and state regulations, investor guidelines, and internal policies, including oversight of QA programs. • Act as the executive escalation point for complex customer, regulatory, and operational issues. • Implement AI-assisted quality monitoring with 100% interaction scoring via speech analytics and NLP, enabling real-time compliance risk detection, targeted coaching, and audit-ready documentation at scale. • Lead and develop a high-performing leadership team, embedding accountability, continuous improvement, and customer advocacy culture. • Drive succession planning and leadership development to ensure long-term organizational readiness. • Build AI and data literacy across Resolutions leadership, enabling managers to interpret model outputs, challenge recommendations, and lead data-driven Lean improvements.

Ready to drive seamless operations and deliver outstanding service to our customers? 🚀 We're seeking an Online Exams & Customer Experience Assistant to provide top-tier support while ensuring exam integrity. As a key part of our agile team, you'll enhance the efficiency and excellence of PeopleCert’s global certification services. Join us and make an impact! As a Remote Online Exams & Customer Experience Assistant - Italian Speaking, your tasks will include the following: Customer Service: - Provide exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone. - Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination & certification process. Online Proctoring: - Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms. - Enforce exam rules and protocols to maintain the integrity of the certification process. - Handle any technical or procedural issues that may arise during exams. Back-Office Exam Operations: - Execute administrative tasks related to exam registrations, scheduling, and result processing. - Maintain accurate and up-to-date records in our systems, ensuring compliance with established procedures and standards. - Collaborate with cross-functional teams to streamline processes and improve operational efficiency.  General Duties: - Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results. - Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert’s multinational presence and global operations across multiple time zones. - Ensure their work and presence is aligned with company’s values “Quality - Passion - Integrity – Innovation,” at all times   What we look for: - Bachelor’s degree any discipline will be an asset - Previous experience in similar position/ function will be considered as an asset - Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage - Passionate with Customer Satisfaction - Excellent command of the English & Italian language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus). - Advanced computer literacy is required. ECDL Advance level certification would be considered a plus. - Excellent interpersonal, verbal, and written communication skills. - Well organized, self-driven, flexible and able to work in a high-volume, fast- Internal paced, and deadline-driven environment - Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends and holidays).   What we offer: - Monthly Bonus upon Performance 💳 - Work in an international, dynamic and fun atmosphere - Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓 - Complimentary coffee and tea in all our premises ☕ - Huge learning experience in using best practices and global environment - Constant personal and professional development 🥇   About PeopleCert PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions. Quality, Innovation, Passion, Integrity, Clarity, Velocity are the core values which guide everything we do. Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business. Working on Home Office (HO) Secure English Language Tests (SELTs) Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.   - If working on the SELT service in the UK, background checks will include: - A basic or enhanced Disclosure Barring Service (DBS) check - Right to Work in the UK check (including nationality, identity and place of residence) - HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC) - Financial background check - Employment reference check - If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK. All applications will be treated with strict confidentiality.

Ready to drive seamless operations and deliver outstanding service to our customers? 🚀 We're seeking an Online Exams & Customer Experience Assistant to provide top-tier support while ensuring exam integrity. As a key part of our agile team, you'll enhance the efficiency and excellence of PeopleCert’s global certification services. Join us and make an impact! As a Remote Online Exams & Customer Experience Assistant - German Speaking, your tasks will include the following: Customer Service: - Provide exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone. - Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination & certification process. Online Proctoring: - Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms. - Enforce exam rules and protocols to maintain the integrity of the certification process. - Handle any technical or procedural issues that may arise during exams. Back-Office Exam Operations: - Execute administrative tasks related to exam registrations, scheduling, and result processing. - Maintain accurate and up-to-date records in our systems, ensuring compliance with established procedures and standards. - Collaborate with cross-functional teams to streamline processes and improve operational efficiency.  General Duties: - Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results. - Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert’s multinational presence and global operations across multiple time zones. - Ensure their work and presence is aligned with company’s values “Quality - Passion - Integrity – Innovation,” at all times   What we look for: - Bachelor’s degree any discipline will be an asset - Previous experience in similar position/ function will be considered as an asset - Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage - Passionate with Customer Satisfaction - Excellent command of the English & German language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus). - Advanced computer literacy is required. ECDL Advance level certification would be considered a plus. - Excellent interpersonal, verbal, and written communication skills. - Well organized, self-driven, flexible and able to work in a high-volume, fast- Internal paced, and deadline-driven environment - Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends and holidays).   What we offer: - Monthly Bonus upon Performance 💳 - Work in an international, dynamic and fun atmosphere - Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓 - Complimentary coffee and tea in all our premises ☕ - Huge learning experience in using best practices and global environment - Constant personal and professional development 🥇   About PeopleCert PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions. Quality, Innovation, Passion, Integrity, Clarity, Velocity are the core values which guide everything we do. Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business. Working on Home Office (HO) Secure English Language Tests (SELTs) Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.   - If working on the SELT service in the UK, background checks will include: - A basic or enhanced Disclosure Barring Service (DBS) check - Right to Work in the UK check (including nationality, identity and place of residence) - HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC) - Financial background check - Employment reference check - If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK. All applications will be treated with strict confidentiality.