ScorePlay

• Lead the full sales process, from first contact and discovery to negotiation and close, for deals up to $200K ARR. • Deliver tailored demos and presentations that clearly demonstrate the value of ScorePlay’s platform. • Develop persuasive proposals and RFP responses that align with client needs and regional market dynamics. • Manage forecasting, deal hygiene, and CRM accuracy to ensure transparent and data-driven reporting. • Proactively identify and pursue new business opportunities within clubs, regional leagues, and federations. • Execute outreach strategies through a combination of prospecting, referrals, and inbound lead conversion. • Build and nurture strong relationships with key stakeholders to drive retention and upsell opportunities. • Represent ScorePlay at key industry events and leverage networking opportunities to strengthen brand visibility.

• Lead solution deployment & integration • Work directly with customers & drive adoption • Shape our deployment playbook & internal processes • Partner across Customer Success, Product & Engineering

• Respond to customer requests via live chat (through Intercom) with clear, professional communication. • Diagnose and troubleshoot issues (bugs, workflow confusion, data/platform mistakes, user error, connectivity/usage issues). • Provide step-by-step guidance and aim to resolve issues on first contact when possible. • Manage ticket volume and prioritize effectively during peak periods while maintaining quality. • When an issue can't be resolved within support, create high-quality Linear tickets including context, impact, reproduction steps, and any relevant screenshots/logs. • Work with internal teams to clarify issues and follow through until resolution. • Communicate updates back to customers clearly and proactively. • Document recurring issues and resolutions as you go (internal first, external later). • Help improve FAQs, troubleshooting guides, and support macros to reduce repeat work and increase consistency. • Flag gaps in documentation and propose improvements. • Proactively identify recurring pain points, feature requests, and product feedback based on real customer conversations. • Suggest and implement workflow/process improvements that help the team handle volume more consistently across shifts. • Anticipate common issues before they become widespread and propose preventive solutions. • Help review and improve AI chatbot conversations to increase deflection quality. • Contribute to conversational design: designing workflows, refining prompts, and improving how the chatbot handles common issues.

ScorePlay is the AI-powered media infrastructure for sports, built to automate the content operations behind the world's biggest sports organizations. We work with 300+ leagues, competitions, teams and broadcasters – including Ligue 1 and Premier League clubs, NBA and NFL teams, the Tour de France, the Australian Open, and leading bodies like UEFA and FIBA – helping them turn every moment on and off the field into high-value, structured content. Our platform brings all their media into one place and makes it effortless to find, edit and share in seconds. Founded in 2021, we’re a 50-person team based between New York and Paris, growing 2x year over year with 98% retention. We’ve raised $20M+ from top investors including Alexis Ohanian and Harry Stebbing’s 20VC and elite athletes like Kevin Durant, Raphaël Varane, Mario Götze, Nico Rosberg and Giannis Antetokounmpo. If you’re passionate about sports and thrive in fast-paced environments - and you want to help shape how the next generation of fans experience sports, you’re in the right place. We’re on track to become the global leader in sports media, and this is definitely the best time to join our adventure. 👉 Don't see a role that fits, but convinced you'd thrive at ScorePlay? We'd love to hear from you ! We hire across New York, Paris, and remotely. Depending on the role, we'll figure out what works. We know many people hesitate to apply if they don’t meet every single requirement on a job description. If you’re interested in ScorePlay but not sure you tick all the boxes, we’d still love to hear from you, this could be the start of a great long-term collaboration.

• Build and maintain ScorePlay's AI playbook: which tools, which workflows, what "good" looks like • Define AI strategy in partnership with the CEO: where we go deep, where we standardize, what we skip • Run a continuous horizon scan on frontier tooling and surface high-signal opportunities early • Design and deploy multi-agent systems that automate high-volume, high-friction workflows across Sales, CS, Marketing, Finance, and People • Own the technical architecture for how agents connect to our stack (HubSpot, Notion, Slack, Linear, Granola, n8n, Claude/Anthropic API) • Build and iterate on internal tools and Claude-powered automations that reduce manual work and improve output quality • Define benchmarks and run evals to measure agent performance: accuracy, reliability, cost, adoption • Run structured weekly syncs with each Head of Department to challenge workflows, validate AI plans, and pressure-test roadmaps before execution • Co-design function-specific agent strategies that get used, not just documented • Build training materials and onboarding pathways so new hires are productive in our AI stack from day one • Define the KPI framework for AI adoption across the company, with revenue per employee as the north star • Audit the agent fleet: map every active agent, its permissions, cost, and impact • Set guardrails to prevent agent sprawl — redundant tools, conflicting automations, unchecked API costs • Report impact to the CEO and leadership on a regular cadence

• Own onboarding for new ANZ customers from kickoff to 'business as usual', ensuring a seamless experience. • Drive product adoption through training, enablement, and clear success plans. • Become a trusted product expert: lead demos, answer workflow questions, and recommend best-practice setups. • Proactively identify friction early (people, process, content workflows) and remove blockers fast. • Build strong relationships with key stakeholders across media, digital, comms, operations, and leadership. • Keep customers on track against goals, showing progress and ROI through regular check-ins and QBR-style updates. • Own retention outcomes for your portfolio, proactively managing renewals and identifying upsell/expansion opportunities. • Identify high-impact wins and turn them into references, testimonials, and success stories in partnership with Marketing. • Gather feedback and usage insights, translate them into actionable recommendations for the customer and for ScorePlay. • Work hand in hand with Sales on renewals, upsells, and expansion plans. • Coordinate internally to triage issues, manage incidents cleanly, and ensure customers feel supported and informed. • Contribute to RFPs/RFIs and other commercial processes with accurate customer context and success planning.

• Own a portfolio of Southern Europe customers, from onboarding to adoption follow-up and renewal preparation. • Build trusted relationships with key users and decision-makers. • Run structured check-ins to understand workflows, goals, and adoption blockers. • Enable customers through training, best practices, and regular value moments. • Support the Senior CSMs on high profile accounts where additional support is needed • Track customer health and satisfaction, identify risk early, and act quickly. • Lead renewals for your portfolio with clear timelines and stakeholder alignment. • Maintain accurate tracking and notes in our tools. • Spot upsell and expansion opportunities within your accounts and drive them forward. • Partner closely with Sales to convert customer insights into pipeline and closed growth. • Join events and travel to customers when it will move relationships or opportunities forward. • Coordinate with Product and Tech when needed to resolve issues or unblock customers. • Share structured feedback from the field to help improve the customer experience. • Support on larger projects when an extra set of hands makes the difference.

• Own the full sales cycle for your accounts, including discovery, value mapping, ROI building, proposals, negotiation, and closing. • Build multi threaded relationships across Production, Content, Digital, IT, and Executive stakeholders. • Create mutual close plans, manage legal and commercial steps, and maintain accurate forecasts. • Build tiered account plans for your target list, including org maps, incumbent tools, contract timelines, and entry strategies. • Generate pipeline through events such as IBC, warm introductions, and targeted outreach, with limited pure cold calling. • Run structured discovery with multiple personas to understand pains, current workflows, and business impact. • Create clear narratives and product demos that speak to both senior non technical and technical buyers. • Work with Customer Success on handovers and early adoption to set accounts up for expansion. • Share market feedback with Product and Engineering to help shape the roadmap. • Partner with Marketing on case studies, reference wins, and event strategy.